Problem Solving for Teams

by Pokras, Sandy

• ISBN13: 9781418889135
• ISBN10: 141888913X
• Edition: Revised
• Format: Paperback
• Copyright: 2006-04-27
• Publisher: Axzo Pr

Summary

After taking this course, you will discover five tools that will help you recognize a problem, learn how to analyze a problem and its cause, find out how to outline your problem solving/decision making, and learn the eight tips that can improve a team’s process. Bringing together a group of people with varied skills and talents to solve a common problem sounds simple enough. However, it’s important to understand problem-solving techniques, problem analysis, decision-making tools, and solution implementation to effectively tackle problem solving as a team.

Table of Contents

Introduction

Problem Solving and Decision Making

The Benefits and Skills

Team Learning Objectives

Team Commitment

Process Overview

What Is a Problem Anyway?

Problem Characteristics Consumer Tech Case Problem

Problem-Solving Methodology

Problem-Solving/Decision-Making Outline

Communication Dynamics Communication Dynamics

What Makes Team Meetings Work?

Team Meeting Roles Documentation During Team

Meetings Evaluate Your Team Meeting

The Bottom Line Six Steps to Team

Problem Solving

Problem Recognition

Step One: Problem Recognition Problem

Recognition Tools Team Case Problem: Problem

Recognition Questions to Uncover Problems

Brainstorming Guidelines

Problem Labeling

Step Two: Problem Labeling How to Find a Problem

Label Force Field Analysis: A versus B Force

Field Analysis: Obstacles Team

Case Problem: Problem Label

Problem Analysis

Step Three: Problem Cause Analysis

The Consumer Tech Root Cause Distinguishing Cause from Effect

Team Case Problem: Cause Analysis Six Tools to Identify Problem Causes

Have You Found It?

Optional Solutions Step Four: Optional Solutions

The Consumer Tech Problem Unfolds Team

Case Problem: Optional Solutions

Decision Making

Step Five: Decision Making

How to Make a Decision Team

Case Problem: Decision Making The Consumer Tech Ranking

Implementation

Step Six: Implementation

The Value of Action Planning Consumer Tech

Action Plan Six Action Planning Tools Team

Case Problem: Action Planning

Summary Evaluation of Objectives

Summary

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