Process Management For The Extended Enterprise

by Tonchia, Stefano; Tramontano, Andrea; Kanter, Rosabeth Moss

• ISBN13: 9783540211907
• ISBN10: 354021190X
• Format: Hardcover
• Copyright: 2004-10-16
• Publisher: Springer Nature

Summary

Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow of information increases, passes through the internal departments, to then extend beyond the traditional boundaries of the enterprise and form operational and knowledge networks with other business units, selected suppliers and clients, etc. These (internal and external) networks harness the great power offered by Web technologies (Internet, Intranet, Extranet) and create the Extended Enterprise. This book explores innovative themes that will trace the business paths for many firms in the near future. It is based on research and experience in several major companies, in particular the Snaidero Group (Europea??s leading company in the kitchen sector), with contributions by leading Information & Communication Technologies (ICT) companies.

Table of Contents

Introduction	1	(10)
Part One: Principles and Methods
Fundamentals of Process Management and Business Process Reengineering	11	(18)
S. Tonchia
Process Management at the Origin of Customer Satisfaction	11	(2)
The Basic Concepts of ``Internal Supplier / Customer'' and ``Process Ownership''	13	(3)
Importance of Objectives and Consequences on Performance Measurement	16	(4)
From Process Management to Business Process Reengineering	20	(5)
Process Management and ISO 9000:2000 Quality Standards	25	(4)
Methodology for Process Management Design & Implementation	29	(18)
S. Tonchia
Content and Deployment of the Methodology	29	(4)
The Main Processes in a Company	33	(5)
Process Management and Information & Communication Technologies (ICT)	38	(1)
Techniques and Software Packages for Process Data Management & Representation	39	(8)
Knowledge Management in Enterprise Networks	47	(24)
S. Tonchia
Foundations of Knowledge Management	47	(5)
Knowledge, Competencies and Process Management	52	(5)
Process Management and Enterprise Networks: The Extended Management of Knowledge	57	(3)
Organizational and ICT Networks: The Extended Enterprise	60	(11)
Part Two: The BPR Project and the Processes
The Business Process Reengineering Project: A Successful Case Study	71	(26)
E. Snaidero
A. Tramontano
A Product-Oriented Company Opts to Become Customer-Oriented	71	(3)
Basic Principles of the Reorganisation Carried out in Snaidero R. S.p.A.	74	(5)
New Methods and Tools Supporting the Customer-Oriented Company	79	(10)
BPR Project Phases in Snaidero R. S.p.A.	89	(3)
Main Difficulties and Immediate BPR Benefits	92	(5)
The Business Development and Sales-Service Processes	97	(28)
S. Tonchia
Business Development	97	(2)
Marketing Strategy and Product Portfolio Definition	99	(3)
Product Input/Output Impact Evaluation	102	(4)
Design & New Product Development	106	(17)
Sales and Service	123	(2)
The Supply Chain Processes	125	(24)
S. Tonchia
Supply Chain	125	(3)
Logistics	128	(8)
Relationships with Suppliers	136	(6)
Manufacturing	142	(1)
Quality	143	(3)
Plants & Safety and Technology & Investments	146	(3)
The Directive and Support Processes	149	(12)
S. Tonchia
Strategic Planning	149	(4)
Human Resources Management	153	(1)
Budgeting & Control	154	(7)
Part Three: From Processes to the Extended Enterprise
The Knowledge Extended Enterprise: An Innovative Business Model Suggested by Snaidero	161	(24)
A. Tramontano
An Evolving Business: The Process-Based Company Becomes a Knowledge Extended Enterprise	161	(5)
The Knowledge Extended Enterprise: Main Features and Comparisons	166	(6)
The Collaboration Platform: Its Target Addressees and Main Benefits	172	(13)
The Web-Based Collaboration Platform: Implementation Phases, Tools and Architecture	185	(24)
A. Tramontano
S. Franz
Basic Principles for Implementing the Collaboration Platform	185	(3)
Why Not Just One Project Partner?	188	(4)
The Project Phases	192	(6)
Development and Implementation of the Company's Toolbox and Software Architecture	198	(11)
The Management Intelligence Methodology: From Process and Capabilities Redesign to the Development of Knowledge Management	209	(20)
L. Quagini
SDG Consulting	209	(2)
Management Intelligence and the Extended Enterprise	211	(3)
The ``Adapt - Case'' Approach	214	(2)
The Creation of Value in BPR Projects	216	(3)
Snaidero Case: SDG's Contribution to the Creation of KPI's and the Knowledge-Based Extended Enterprise Through Web-Intelligence	219	(10)
The Extended Supply Chain: Enabler of Business Drives	229	(16)
A. Braga Illa
A. Cencini
Evolution Scenario of the Supply Chain	229	(1)
TXT E-Solutions	230	(2)
The Supply Chain in the Extended Enterprise	232	(4)
The Extended Supply Chain of Snaidero	236	(9)
Infrastructures and Web-Based Business Applications for an Integrated Supply Chain	245	(14)
M. Bonzano
E. Liverani
Company Profile of Oracle Corporation	245	(1)
From Integrated Logistics to the Supply Chain	246	(2)
Unity of the Information	248	(2)
Orientation to the Processes	250	(7)
Technological Prospects for the Extended Enterprise	257	(2)
Bibliography and Web Sites	259