Process Think : Winning... | Buy

Process Think is a managerial orientation that means acting proactively in identifying process opportunities, applying process concepts in problem solving and a demonstrated willingness in transfering process thinking to fellow employees, customers and partners. Process thinking managers have the capability to intuitively see the implications of their actions. Process Think: Winning Perspectives for Business Change in the Information Age reflects a diversity of perspectives pertaining to change management in the information age.

Introduction

i

PART I: CHANGE STRATEGIES THAT WORK

1

(147)

Conducting Business Process Change: Recommendations from Studies of 25 Leading Approaches

2

(21)

William J. Kettinger

James T. C. Teng

Strategies for Business Process Reengineering: Evidence from the Field

23

(24)

Michael J. Earl

Jeffrey L. Sampler

James E. Short

Tactics for Managing Radical Change

47

(26)

Donna B. Stoddard

Sirkka L. Jarvenpaa

Initiating and Implementing Business Process Change: Lessons from Ten Years of Inquiry

73

(42)

James T.C. Teng

Varun Grover

Kirk D. Fiedler

Seung Jeong

Business Process Change and Organizational Performance

115

(33)

Subo Guha

Varun Grover

William J. Kettinger

James T.C. Teng

PART II: PROCESS MANAGEMENT NUTS & BOLTS

148

(79)

Methods for Business Process Reengineering

149

(41)

Richard J. Mayer

Perakath C. Benjamin

Paula S. deWitte

Bruce E. Caraway

Michael K. Painter

Closing the Business Process Reengineering Gap: Using the REAL Framework to Identify, Define, and Understand Business Processes

190

(19)

'Jon Jasperson

Eric L. Denna

Lee Tom Perry

Basing an IS Strategy on the Organization's Process Architecture

209

(18)

Martyn Ould

PART III: THE MULTIDIMENSIONAL EVOLUTION OF PROCESS MANAGEMENT

227

(114)

Managing Information about Process

228

(22)

Thomas H. Davenport

Michael C. Beers

The New Waves of Business Process Redesign and IT in Demand/Supply Chain Management: Hard Choices for Senior Managers

250

(22)

Donald A. Marchand

Enterprise Process Innovation: Strategies and Issues

272

(20)

Arun Rai

Jesus A. Ponce de Leon

Arlyn J. Melcher

Reengineering Effectiveness and the Redesign of Organizational Control: A Case Study of the Inland Revenue Authority of Singapore

292

(23)

Siew Kien Sia

Boon Siong Neo

The Impact of IOS-Enabled Business Process Change on Business Outcomes: Transformation of the Value Chain of Japan Airlines

315

(26)

Akemi Chatfield

Niels Bjorn-Andersen

PART IV: A WINDOW INTO THE 21ST CENTURY

341

(55)

IT: The Next 1100102 Years

342

(15)

Varun Grover

Albert H. Segars

Information Futures: Producer and Consumer Views

357

(9)

James E. Short

Service: The Future

366

(12)

Richard T. Watson

Leyland F. Pitt

Pierre R. Berthon

The Futures of IT Management

378

(18)

M. Lynne Markus

INDEX

396

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