Professional Business Writing: Instructor's Annotated Edition

by Kerbey, Elizabeth; Satterwhite, Marilyn L.; McComas, Donna C.

• ISBN13: 9780078211669
• ISBN10: 0078211662
• Edition: 7th
• Format: Paperback
• Copyright: 2002-01-01
• Publisher: Glencoe/McGraw-Hill School Pub Co

Summary

This text-workbook contains the materials necessary to help students learn to write effective business letters, memos, and informal reports. Numerous examples provide opportunities for students to analyze and model effective writing techniques and strategies. This revised edition of the former "Modern Business Correspondence" contains an Instructor Annotated Edition with CD-ROM and a student CD-ROM packaged with the student edition. The student CD-ROM provides hands-on completion of editing and proofreading exercises, as well as composition of letters, memos, reports, and other documents; it also contains the "Glencoe Interactive Grammar" program for refreshing your grammar skills.

Table of Contents

Principles of Good Writing

Characteristics of Professional Writing

Choosing the Right Words

Writing Sentences and Paragraphs

Building Goodwill in Your Message

Planning and Preparing Messages

Composing, Editing, and Proofreading Part II: Writing Effective Messages

Writing E-mails, E-mail Attachments, and Routine Correspondence

Writing Inquiries and Requests

Writing Replies to Inquiries and Requests

Writing and Acknowledging Orders

Writing Credit and Collection Messages

Writing Persuasive Messages

Writing Claim and Adjustment Messages

Writing Goodwill Messages

Writing Other Effective Communications

Writing Public Officials and the Media

Writing Meeting Reports

Writing Memo Reports

Writing Directions, Instructions, and Abstracts

Preparing Résumés and Employment Applications

Writing Application Letters and Other Employment Documents

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