The Professional Counselor as Administrator: Perspectives on Leadership and Management of Counseling Services Across Settings

by Herr, Edwin L.; Heitzmann, Dennis E.; Rayman, Jack R.

• ISBN13: 9780805849578
• ISBN10: 0805849572
• Format: Hardcover
• Copyright: 2005-10-24
• Publisher: Lawrence Erlbau

Summary

A largely undiscussed problem exists in the counseling community. Each year many excellent professional counselors with little or no administrative preparation or leadership experience are asked to assume administrative roles in schools, colleges and universities, state and federal government offices, community agencies, and foundations. The purpose of this book is to lighten their challenge by providing them with knowledge of the basic tasks and tools needed by a professional administrator and, equally important, how to adapt those tasks and tools to various professional settings. Key features of this outstanding new book include the following: *General Skills -- Chapters 1 and 2 address the meanings of the terms leadership, management and administration, examine the tasks associated with each term, and provide the concepts and skills (e.g., strategic planning, budgeting, recruitment and development of staff, use of technology, etc.) needed by any counseling administrator in any setting. *Applications -- Chapters 3-9 examine the similarities and differences in counseling leadership and management in different settings. The point is made that counseling services are rarely stand-alone structures; typically they are part of larger institutions to which they must demonstrate their contribution. No other book examines how counseling services are adapted to different settings. *Expertise -- Written by three professional counselors who collectively have more than 90 years of administrative experience, this book supplements existing research and scholarship with a wealth of personal experience -- especially on those topics where the published literature is thin. This book is appropriate for the following audiences: 1) graduate students in counselor education or counseling psychology who aspire to leadership positions; 2) practicing counselors entering (or those new to) administrative positions; 3) practicing counselors seeking to understand the institutional settings in which they practice; and 4) counseling administrators seeking an easy-to-use reference volume.

Table of Contents

Preface	xi
1 Leadership, Management, and Administration in Perspective	1	(23)
Context	1	(2)
The Counselor as Administrator	3	(2)
Leadership, Management, and Administration	5	(2)
Manager, Leader, or Both	7	(2)
Management and Leadership as Distinct Processes	9	(2)
Perspectives on Roles in Leadership and Management in Counseling	11	(4)
An Empirical Study of Leadership	15	(3)
Characteristics of Leadership in Summary	18	(3)
Summary	21	(3)
2 Fundamental Processes of Leadership, Management, and Administration	24	(42)
Context	24	(3)
Planning	27	(7)
Other Planning Elements	34	(10)
Staff Recruitment, Retention, and Development	44	(6)
Supervision of Staff	50	(6)
The Use of Technology and Knowledge Management	56	(5)
Program Evaluation	61	(4)
Summary	65	(1)
3 The School Counselor as Program Administrator	66	(37)
Context	66	(5)
Implications for Leadership and Management of the School Counseling Program	71	(1)
Planning	72	(10)
Staff Recruitment and Retention	82	(14)
Program Evaluation	96	(6)
Summary	102	(1)
4 Leadership and Management of University Counseling Centers	103	(25)
Context	103	(3)
The Role of the Director	106	(1)
The Association for University and College Counseling Center Directors	107	(1)
Relationship to the University Administration	108	(4)
Contextual Mapping—Planning in Perspective	112	(2)
Budget and Financial Considerations	114	(3)
Organizational Structure of the Counseling Center	117	(2)
Staff Recruitment, Retention, and Professional Development	119	(1)
Staff Morale	120	(1)
Training/Supervision	121	(1)
Use of Technology	122	(1)
Diversity Issues	122	(1)
Assessment and Evaluation	123	(1)
Program Accreditation	124	(2)
Databanks and Surveys	126	(1)
Summary	126	(2)
5 The Administration of University Career Services	128	(53)
Context	128	(2)
Planning	130	(17)
Budgets and Budgeting	147	(5)
Staff Recruitment, Retention, and Professional Development	152	(4)
Use of Technology	156	(3)
Internal Organization of Staff/Professionals	159	(7)
Outreach to the University Community	166	(3)
Diversity Issues	169	(3)
Evaluation of Programs	172	(3)
Program Accreditation	175	(1)
Marketing/Public Relations of Services	175	(1)
Advocacy for Programs	176	(1)
Particular Leadership/Management Issues	177	(3)
Summary	180	(1)
6 Chair, Department of Counselor Education, Counseling Psychology, or Both and More	181	(57)
Context	181	(2)
Department Heads as Persons of Many Roles	183	(3)
The Department Head as Collaborator	186	(2)
The Counseling Administrator as Futurist	188	(1)
Planning 189 Legislation	189	(1)
Position Papers and Counseling Models	190	(2)
Accreditation Standards	192	(12)
National Trends in Counselor Preparation	204	(2)
Facilities	206	(3)
Budgeting	209	(10)
Collaboration With Other Faculty in the University	219	(3)
Recruitment of Faculty and Staff	222	(4)
Retention and Professional Development of Faculty and Staff	226	(1)
Recruitment and Retention of Students	227	(4)
Use of Technology	231	(2)
Evaluation of Programs	233	(3)
Summary	236	(2)
7 Administration of Counseling in Government, Nonprofit, and Professional Organizations	238	(33)
Context	238	(1)
Roles of Counseling Administrators in Nonprofit Organizations	239	(3)
Authority and Influence on Counseling by Governmental and Nonprofit Organizations	242	(2)
Similarities and Differences in the Roles of Counseling Administrators in Nonclinical Settings	244	(3)
Selected Studies of State Directors of Counseling	247	(6)
Planning	253	(2)
Planning Issues in Nonclinical Counseling-Related Settings	255	(3)
Intellectual Capital as a Function of Nonclinical Settings	258	(1)
Budgeting	259	(5)
Staffing	264	(1)
Recruitment, Retention, and Supervision of Professional Staff	265	(4)
Use of Technology	269	(1)
Summary	269	(2)
8 Leadership and Management of Counseling in the Community and Workplaces About Work	271	(31)
Context	271	(1)
Counseling in Public Employment Centers	272	(2)
The Local Counseling Administrator as Planner	274	(1)
Counseling in Public Rehabilitation Agencies	274	(3)
Counseling in Nongovernmental Local Settings	277	(1)
Counseling in Workplaces	278	(3)
Planning	281	(5)
Budgeting	286	(6)
Staffing	292	(4)
The Use of Technology	296	(2)
Evaluation	298	(3)
Summary	301	(1)
9 The Professional Counselor as Manager in Independent Practice	302	(17)
Context	302	(2)
On Becoming an Independent Practitioner	304	(2)
Size of Practice and Its Organization	306	(2)
Management Considerations	308	(9)
Summary	317	(2)
10 The Professional Counselor as Administrator	319	(9)
Epilogue	319	(4)
Some Major Themes	323	(1)
Counselor as Director: The Leadership Challenge	324	(4)
References	328	(5)
Author Index	333	(4)
Subject Index	337