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9780471762447

Professional Management of Housekeeping Operations, 5th Edition

by
  • ISBN13:

    9780471762447

  • ISBN10:

    047176244X

  • Edition: 5th
  • Format: Hardcover
  • Copyright: 2007-10-01
  • Publisher: Wiley

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Supplemental Materials

What is included with this book?

Summary

Now in its fifth edition,Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, this book also includes numerous case studies that help readers grasp concepts in a real-world setting.

Author Biography

Thomas J.A. Jones is an Associate Professor in the Hotel Management Department of the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.

Table of Contents

Preface
The Housekeeping Profession And The Principles Of Management
The Executive Housekeeper and Scientific Management
Planning, Organizing, And Staffing The New Organization
Conceptual Planning
Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing
Material Planning: Administration of Equipment and Supplies
Material Planning: Floors, Walls, and Windows
Material Planning: Supplies and Equipment
Material Planning: Bedding, Linens, and Uniforms
Staffing for Housekeeping Operations
Operational Planning
Directing And Controlling Ongoing Housekeeping Operations
The Hotel Housekeeping Daily Routine of Department Management
Hotel Housekeeping Subroutines
Special Topics: Swimming Pool Operations And Management, Housekeeping In Other Venues, Safeguarding Of Assets, In-House Laundries, And The Full Circle Of Management
Swimming Pool Operations and Management
Housekeeping in Other Venues
The Safeguarding of Assets: Concerns for Safety and Security in Housekeeping Operations
The Laundry: Toward an Understanding of Basic Engineering and Operational Considerations
The Full Circle of Management
Job Descriptions
Hotel Employee Handbook
Bally's Casino Resort Housekeeping Department Rules and Regulations
Ozone in the Laundry
What If (Publication)
Excerpts from InterContinental Hotels Group Loss Prevention Manual
The Personal Plan
Microfiber Technology
Proteam Articles
National Trade Publications Articles
Glossary
Index
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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