Preface | p. xv |
The Successful Employee | p. 1 |
Objectives | p. 1 |
The Office Employee | p. 1 |
Characteristics of a Good Office Employee | p. 2 |
Effective Listening | p. 5 |
Duties of an Office Employee | p. 6 |
Organization and Time Management | p. 11 |
Group Dynamics | p. 13 |
Work Schedules and Locations | p. 14 |
Conclusion | p. 16 |
Chapter Review | p. 16 |
Activities | p. 16 |
Projects | p. 17 |
Human Relations Skill Development | p. 18 |
Situations | p. 18 |
Role Playing | p. 19 |
Punctuation Review | p. 19 |
CD Assignments | p. 20 |
Document Preparation | p. 21 |
Objectives | p. 21 |
Basics | p. 21 |
Correcting Common Writing Problems | p. 22 |
Letters | p. 25 |
Interoffice Memorandum | p. 32 |
Minutes of Meetings | p. 34 |
News Release | p. 35 |
Reports | p. 36 |
Saving Files for and from the Internet | p. 40 |
Chapter Review | p. 41 |
Activities | p. 42 |
Writing Assignments | p. 42 |
Projects | p. 43 |
Human Relations Skill Development | p. 44 |
Situations | p. 44 |
Punctuation Review | p. 45 |
CD Assignments | p. 45 |
Communications | p. 46 |
Objectives | p. 46 |
Communications | p. 46 |
Voice Mail | p. 47 |
p. 48 | |
Fax Machines | p. 50 |
The Telephone | p. 53 |
Teleconferencing | p. 63 |
Speaking before a Group | p. 64 |
Chapter Review | p. 66 |
Activities | p. 67 |
Projects | p. 67 |
Human Relations Skill Development | p. 68 |
Situations | p. 69 |
Punctuation Review | p. 69 |
CD Assignments | p. 69 |
Processing the Mail | p. 71 |
Objectives | p. 71 |
Processing Incoming Mail | p. 71 |
Internal Distribution of Mail | p. 74 |
Preparing Mail to Leave the Office | p. 74 |
Processing Outgoing Mail | p. 79 |
Chapter Review | p. 86 |
Activities | p. 87 |
Projects | p. 87 |
Human Relations Skill Development | p. 88 |
Situations | p. 89 |
Punctuation Review | p. 89 |
CD Assignments | p. 90 |
Computers in the Office | p. 91 |
Objectives | p. 91 |
Introduction to Computers | p. 91 |
Hardware | p. 91 |
Types of Computers | p. 96 |
Software | p. 99 |
Additional Computer Terms | p. 104 |
The Paperless Office | p. 108 |
Chapter Review | p. 108 |
Activities | p. 109 |
Projects | p. 109 |
Human Relations Skill Development | p. 110 |
Situations | p. 110 |
Punctuation Review | p. 110 |
CD Assignments | p. 111 |
Management of Records: Filing | p. 112 |
Objectives | p. 112 |
Why File? | p. 112 |
File Cabinets | p. 112 |
Setting Up Files | p. 113 |
Storage of Document Images | p. 116 |
Filing Systems | p. 117 |
Alphabetic Filing Rules | p. 119 |
Filing Hints | p. 130 |
Chapter Review | p. 130 |
Activities | p. 131 |
Projects | p. 131 |
Human Relations Skill Development | p. 133 |
Situations | p. 133 |
Punctuation Review | p. 134 |
CD Assignments | p. 134 |
Meetings and Conferences | p. 135 |
Objectives | p. 135 |
The Meeting | p. 135 |
Attending a Meeting | p. 138 |
Planning a Large Meeting or Conference | p. 139 |
Meeting Day and Followup | p. 144 |
Chapter Review | p. 145 |
Activities | p. 145 |
Projects | p. 145 |
Human Relations Skill Development | p. 146 |
Situations | p. 147 |
Punctuation Review | p. 147 |
CD Assignments | p. 148 |
Travel | p. 149 |
Objectives | p. 149 |
Fundamentals of Office Travel | p. 149 |
Travel Assistance | p. 150 |
Airline Travel | p. 153 |
Lodging | p. 157 |
Automobile Travel | p. 159 |
Responding to the Technology Demands of Business | p. 160 |
Travel Funds | p. 160 |
Itinerary | p. 162 |
Passports and Visas | p. 163 |
Chapter Review | p. 165 |
Activities | p. 165 |
Projects | p. 165 |
Human Relations Skill Development | p. 167 |
Situations | p. 168 |
Punctuation Review | p. 168 |
CD Assignments | p. 169 |
Terminology of Business and E-Commerce | p. 170 |
Objectives | p. 170 |
Introduction | p. 170 |
Sources of Business Information | p. 173 |
Economics | p. 173 |
Types of Business Organizations | p. 175 |
Bonds and Treasury Securities | p. 176 |
Terminology in the World of Business | p. 177 |
Financial Statements | p. 182 |
Tax Forms | p. 184 |
Readings | p. 186 |
Chapter Review | p. 186 |
Activities | p. 187 |
Projects | p. 187 |
Human Relations Skill Development | p. 188 |
Situations | p. 188 |
Punctuation Review | p. 189 |
CD Assignments | p. 189 |
The Office | p. 191 |
Objectives | p. 191 |
Introduction | p. 191 |
The Office Building | p. 191 |
The Office | p. 193 |
Office Furniture and Equipment | p. 197 |
Office Supplies | p. 200 |
Purchases and Payments | p. 202 |
Banking | p. 204 |
Chapter Review | p. 206 |
Activities | p. 207 |
Projects | p. 207 |
Human Relations Skill Development | p. 208 |
Situations | p. 208 |
Grammar Review | p. 209 |
CD Assignments | p. 209 |
Seeking Employment | p. 210 |
Objectives | p. 210 |
Planning for Your Career | p. 210 |
Types of Office Positions Available | p. 211 |
How to Find Employers | p. 212 |
Letter of Application | p. 215 |
References | p. 216 |
Resume | p. 216 |
Application for Employment | p. 221 |
The Interview | p. 221 |
After the Interview | p. 228 |
Job Offer | p. 229 |
Anti-Discrimination Protection in the Workplace | p. 232 |
Chapter Review | p. 233 |
Activities | p. 234 |
Projects | p. 235 |
Human Relations Skill Development | p. 236 |
Situations | p. 236 |
Punctuation Review | p. 236 |
CD Assignments | p. 237 |
Continuing to Grow in Your Profession | p. 328 |
Objectives | p. 238 |
Changes in Your Company | p. 238 |
Growing in Your Profession | p. 239 |
Making a Job Change | p. 242 |
Leaving the Old Job | p. 244 |
Working with a New Supervisor | p. 245 |
Obtaining Assistance | p. 246 |
Becoming a Manager or Supervisor | p. 247 |
Chapter Review | p. 252 |
Activities | p. 252 |
Projects | p. 252 |
Human Relations Skill Development | p. 253 |
Situations | p. 254 |
Punctuation Review | p. 254 |
CD Assignments | p. 255 |
Tips of the Trade | p. 256 |
Objectives | p. 256 |
Introduction | p. 256 |
Personal Hints | p. 256 |
Hints for Your Office | p. 259 |
Your Day | p. 263 |
Your Job | p. 267 |
Stress Management | p. 271 |
Business Etiquette | p. 272 |
Travel | p. 274 |
Business Strategies | p. 275 |
Chapter Review | p. 277 |
Activities | p. 277 |
Projects | p. 278 |
Human Relations Skill Development | p. 279 |
Situations | p. 279 |
Punctuation Review | p. 280 |
CD Assignments | p. 280 |
Review of Grammar, Punctuation, and Spelling | p. 281 |
Grammar | p. 281 |
Capitalization | p. 281 |
Subject and Verb | p. 281 |
Subject and Verb Agreement | p. 282 |
Phrase | p. 282 |
Clause | p. 283 |
Punctuation | p. 283 |
Period | p. 283 |
Question Mark | p. 283 |
Exclamation Mark | p. 283 |
Commas | p. 283 |
Semicolon | p. 285 |
Colon | p. 285 |
Dash | p. 285 |
Parentheses | p. 285 |
Apostrophe | p. 285 |
Hyphen | p. 286 |
Quotation Marks | p. 286 |
Spelling | p. 286 |
Similar-Sounding Words | p. 286 |
Frequently Misspelled Words | p. 289 |
Index | p. 293 |
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