Professional Skills in Action CD-ROM

by Delmar, Cengage Learning; Haroun, Lee

• ISBN13: 9781418055677
• ISBN10: 1418055670
• Edition: 1st
• Format: Digital
• Copyright: 2008-03-07
• Publisher: Cengage Learning

Summary

Professional Skills in Action provides a learning program for students with real-life situations that demonstrate important skills and appropriate behaviors for achieving success on the job. Employers continually comment that recent graduates of all types and levels of career programs lack the professional skills needed to succeed on the job. Teaching these "soft skills" can be a difficult instructional task and this program is designed to provide instructors with material on which to base further exploration and discussion. The six segments include the following topics: finding a job, communicating effectively, offering good customer service, demonstrating professionalism, applying ethics to work situations, solving problems, and achieving success once on the job. The segments present common job situations in a variety of settings including a medical office, construction company, medical billing company, and an auto repair shop. Each scene is accompanied by text that lists the important points that students should watch for in the live action. The high-production video, complementary text and interactive games is designed to reach all types of learners.

Table of Contents

Career Development

What Employers Want

Finding Job Leads

Job Fairs

Writing Your Resume

Successful Job Interviews

Customer Service

Good Customer Service

Internal Customer Service

Good Telephone Technique

Working With Your Supervisor

Solving Customer Problems

Earning a Reputation

Communication

Communication Goals and Messages

Listening and Feedback Skills

Problem-Solving Through Communication

Empathy and Understanding Others

Constructive Criticism

Professionalism

Demonstrating Professionalism

Undependable Employees

Good Team Players

Professionalism with the Public

Positive Job Behaviors

Reasons for Dismissal

Professional Appearance

Doing the Right Thing

Right Actions on the Job

Fairness and Follow-Through

Unnacceptable Work Behaviors

Gossip and Indiscretion

Chain and Command

responsibilities of Supervisors

Achieving Professional Success

Attitude and Commitment

Positive Work Behaviors

Solving Workplace Problems

Mastery and Expertise

Learning on the Job

Working as a Team

Arcade - Image Labeling Games

Table of Contents provided by Publisher. All Rights Reserved.