Professionalism in Health Care

by Makely, Sherry; Chesebro, Doreen S.

• ISBN13: 9780134415673
• ISBN10: 0134415671
• eBook ISBN(s): 9780134294117
• Edition: 5th
• Format: Paperback
• Copyright: 2016-06-08
• Publisher: Pearson

About This Book

Professionalism in Health Care: A Primer for Career Success

ISBN: 9780134415673

Professionalism in Health Care: A Primer for Career Success is a comprehensive textbook designed to guide students and professionals in the healthcare industry towards achieving career success. This book is a go-to resource for anyone looking to understand the essential principles of professionalism in healthcare.

Who Uses It?

Primarily, this book is used by students and professionals in the healthcare industry, including nurses, doctors, and other medical staff. It is also a valuable resource for anyone interested in understanding the importance of professionalism in healthcare settings, including administrators and educators.

History and Editions

The 5th edition of Professionalism in Health Care: A Primer for Career Success has been a cornerstone in healthcare education since its release in 2016. This edition has been updated to address user feedback, incorporating the latest research and discussions on patient safety, quality improvement, and electronic health records. The book supports text reflow and contains no content hazards known to cause adverse physical reactions, making it accessible for those who rely on assistive technologies.

Author and Other Works

The authors of Professionalism in Health Care: A Primer for Career Success are Sherry Makely, Vanessa J. Austin, and Quay Kester. Sherry Makely is known for her expertise in healthcare education and her ability to explain complex concepts clearly and simply. The authors bring a wealth of knowledge to the text, ensuring that it remains current and relevant to the ever-evolving healthcare industry.

Key Features

• Comprehensive Coverage: The book covers core concepts in healthcare professionalism, including detailed explanations and examples.
• Patient Safety and Quality Improvement: The text reflects the latest research and discussions on patient safety and quality improvement initiatives.
• Electronic Health Records: The book addresses the importance of electronic health records in modern healthcare settings.
• Interactive Tools: Although not explicitly mentioned, the eTextbook version includes features like search, highlight, and notes capabilities, as well as the ability to create flashcards.

Detailed Information

ISBNs and Formats

• Paperback: ISBN-13: 9780134415673
• eTextbook Rental: Includes instant access to the eTextbook with search, highlight, and notes capabilities, as well as the ability to create flashcards. (Available through Pearson+ eTextbook with study tools)
• Other Editions and Formats:
• 4th Edition: Available through Pearson and other retailers
• eTextbook with study tools: Available through Pearson+ (ISBN: 9780137518333 for the 5th edition)

Publication Details

• Publisher: Pearson Education
• Publication Date: 2016
• Number of Pages: 304 pages
• Language: English
• Item Weight: Not specified
• Dimensions: Not specified

Other Editions and Formats

• 4th Edition: ISBN-13: 9780134415666
• eTextbook with study tools (5th edition): ISBN-13: 9780137518333

Additional Information

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Author Biography

Sherry Makely, PhD, RT(R) Textbook Author
Dr. Makely created and managed health sciences educational programs and workforce development initiatives in hospitals and universities for more than 42 years. She has a bachelor’s degree in Radiologic Technology, a master’s degree in Education, and a doctorate degree in Human Resources. Dr. Makely served as Director of Education for the School of Radiologic Science, and Manager of the Employee Education and Development Department for Methodist Hospital, Clarian Health, and Indiana University Health for 38 years. She has authored textbooks on professionalism for health care workers for more than 15 years for Pearson Education.

Vanessa J. Austin, RMA, AHI, (AMT), M.Ed. Contributing Author, Chapter Seven: The Practicum Experience
With more than 20 years experience as a Medical Assistant, Clinical Education Coordinator, and Program Director, Ms. Austin serves as Medical Assistant Instructor for Ross Medical Education in Cincinnati, Ohio. With a bachelor’s degree in Health Care Management and a master’s degree in Higher Education, she served as President of the Indiana State Society of American Medical Technologists and gives presentations on Professionalism in Health Care for state and national medical assisting conferences.

Quay Kester, PhD Content Contributor, Chapter Five: Cultural Competence
Dr. Quay Kester, President of Evoke Communications, specializes in diversity and inclusion initiatives to build cultural competence and confidence in health care, academic, and corporate organizations. Her avid commitment to learning about cultures and customs has taken her around the world and within various economies. Her national and international experience makes her a sought after speaker, leader, and facilitator. Dr. Kester has served as adjunct faculty at Indiana University, DePauw University, and as Visiting Professor at the University of Cape Coast, Ghana. With a doctorate degree from Indiana University, she is a Master Practitioner of Neurolinguistic Programming and a Certified Medical Illustrator. She serves on numerous boards including the Diversity Roundtable of Central Indiana.

Table of Contents

Preface xi

Reviewers xv

About the Authors xvii

Acknowledgments xix

Health Care Professionals xx

Introduction xxi

Chapter One The Health Care Industry and Your Role 1

Working in Health Care 2

Health Care as a Business 6

Impact of the Baby Boomer Population 8

Improving the Nation’s Health Care System 9

Health Care Reform and the Affordable Care Act 10

Quality Improvement 12

Patient Safety 15

Workforce Supply and Demand 17

Electronic Health Records 19

Advancements in Technology 22

The Big Picture and Where You Fit In 24

Learning Activities 28

Chapter Two Your Work Ethic and Performance 30

Making a Commitment to Your Job 31

Interdependence 32

Self-Awareness 34

Critical Thinking 35

Developing a Strong Work Ethic 37

Attendance and Punctuality 38

Reliability and Accountability 39

Attitude and Enthusiasm 40

Competence and Quality of Work 42

Compliance 44

Inappropriate Behavior 48

Representing Your Employer 49

Evaluating Your Performance 50

Learning Activities 55

Chapter Three Personal Traits of the Health Care Professional 58

Character and Personal Values 59

Character Traits 60

Reputation 62

Judgment 64

Conscience 66

Trust 68

Honesty 68

Ethics 71

Legal Issues and Implications 73

Criminal and Civil Law 73

Professional Standards of Care, Scope of Practice, and Professional Ethics 73

Medical Liability 74

Other Legal Issues 76

Ethical, Moral, and Legal Dilemmas 80

Learning Activities 82

Chapter Four Relationships, Teamwork, and Communication Skills 85

Interpersonal Relationships 86

Coworkers as Customers 86

Inclusion and Friendliness 87

Loyalty 88

Cooperation 89

Etiquette and Manners 91

Teams and Teamwork 95

Types of Teams 95

Group Norms 97

Consensus 98

Communication Skills 99

Elements of Communication 99

Factors That Influence Your Communication with Other People 102

Barriers to Communication 103

Communication Styles and Conflict Resolution 105

Communication Technologies 110

Written Communication 115

Public Speaking and Presentation Skills 117

Learning Activities 121

Chapter Five Cultural Competence and Patient Care 124

Diversity and Cultural Competence 125

Diversity and Culture 125

Cultural Competence 128

Personality Preferences 132

Generational Differences 133

Respecting Differences 136

Working with Patients 137

Patient Rights and Responsibilities 137

Customer Service 142

The Patient Experience 143

Being There for Patients 144

Patient Visitors 147

Working with Doctors, Guests,

and Vendors 151

Learning Activities 154

Chapter Six Professionalism and Your Personal Life 157

Personal Image 158

Appearance and Grooming 158

Dress Code Standards 159

Stereotypes 162

Personal Habits 162

Language and Grammar 163

Maintaining Professionalism After Hours 164

Personal Health and Wellness 168

Employee Wellness Programs 171

Personal Risk Factors 172

Personal Management Skills 173

Time Management 173

Personal Financial Management 173

Stress Management 174

Managing Change 177

Learning Activities 180

Chapter Seven The Practicum Experience 183

The Purpose of a Practicum 184

The Benefits of a Practicum Experience 184

Students Compared to Employees 184

Identifying Preferences 184

How Your Performance Will Be Evaluated 186

Preparing for Your Practicum 187

Pre-Practicum Observations and Research 187

During Your Practicum 188

Keeping a Journal 188

Protocol 189

Privacy and Confidentiality 190

Samples 192

Office Politics 193

More Than One Right Way 193

Initiative 194

Language 195

Teamwork 196

Patient Preferences 196

Personal Issues 197

Ensuring Success on Your Practicum 198

At the End of Your Practicum 199

Learning Activities 201

Chapter Eight Employment and Professional Development 203

Job-Seeking Skills 204

Identifying Occupational Preferences 204

Finding Employment Information 205

Applying for Jobs 208

Résumés 208

Cover Letters 209

References 210

Job Applications 211

Preemployment Assessments 214

Verifying Qualifications 214

Interviews and Job Offers 215

Preparing for an Interview 215

Participating in an Interview 217

After the Interview 224

Considering Job Offers 224

Professional Development 225

The Need for Professional Development 227

Developing Leadership Skills 228

Ways to Develop Leadership Skills 231

Participating in Professional Associations 231

Planning for Career Advancement 232

Learning Activities 236

Closing Thoughts 239

Appendices

A: Sample Job Description 243

B: Sample Performance Evaluation 245

C: Sample Résumé 249

D: Sample Résumé Cover Letter 250

E: Sample Job Application Form 251

F: Sample Interview Follow-Up Letter 255

G: Sample Practicum Journal 256

H: Sample Practicum Thank-You Letter 258

Glossary of Terms 259

Index 269