Professionalism Skills for Workplace Success

by Anderson, Lydia E.; Bolt, Sandra B.

• ISBN13: 9780321959447
• ISBN10: 0321959442
• eBook ISBN(s): 9780134179728
• Additional ISBN(s): 9780132624664, 9780134039503, 9780134042886
• Edition: 4th
• Format: Paperback
• Copyright: 2014-12-29
• Publisher: Pearson
• More Book Details

About This Book

Professionalism: Skills for Workplace Success, 4th Edition

ISBN: 9780321959447

Professionalism: Skills for Workplace Success, 4th Edition, is a comprehensive textbook designed for courses in Working Relations, Job Search, Professional Career Relationship Development, Workplace Skills, and Job Search. This book is a go-to resource for students and educators alike, offering a detailed exploration of the essential skills required for professional success in the workplace.

Who Uses It?

Primarily, this book is used by students and instructors in introductory courses related to professional development and workplace skills at the college and university levels. It's also a valuable resource for anyone interested in understanding the basics of professional behavior and soft skills, including professionals looking to refresh their knowledge or expand their understanding of workplace dynamics.

History and Editions

The 4th edition of Professionalism: Skills for Workplace Success has been updated to address user feedback, incorporating the latest research and discussions on in-demand soft skills. This edition includes detailed updates on résumé/job search topics and expected workplace relations, ensuring that it remains current and relevant. The book has been a trusted resource for over a decade, providing students with practical tools and strategies to succeed in their careers.

Author and Other Works

Lydia E. Anderson and Sandra B. Bolt are the authors of Professionalism: Skills for Workplace Success. Lydia Anderson is known for her expertise in professional development and her ability to explain complex concepts clearly and simply. Sandra Bolt brings her experience in career development to the text, ensuring that it remains practical and applicable.

Key Features

• Comprehensive Coverage: The book covers core concepts in professional behavior, including résumé/job search topics and expected workplace relations.
• Soft Skills: The text emphasizes the importance of in-demand soft skills, such as communication, teamwork, and time management.
• Interactive Tools: The eTextbook version includes built-in study tools like highlights and a read-aloud feature, making it easier for students to engage with the material.
• Global Search: The book allows for global search across its content, figures, and workbook, enhancing the learning experience.

Detailed Information

ISBNs and Formats

• Hardcover: ISBN-13: 9780321959447
• eTextbook: Available with built-in study tools and read-aloud feature (ISBN: 9780321959447)
• Rental Options: Various rental durations available from different retailers

Publication Details

• Publisher: Pearson
• Publication Date: 2014
• Number of Pages: 312
• Language: English
• Item Weight: Not specified
• Dimensions: 8.50" wide x 11.00" long x 0.50" thick

Other Editions and Formats

• 3rd Edition: Available through Pearson and other retailers (ISBN: 9780134179728)
• Related ISBNs:
• 9780134179728 (3rd Edition)
• 9780321959447 (4th Edition)
• 9780321959447 (eTextbook)

This detailed information section provides a quick reference for all the available formats and sources for Professionalism: Skills for Workplace Success, making it easier to find and access the book in the preferred format.

Author Biography

Lydia E. Anderson has a master’s in business administration with an emphasis in marketing. In addition to years of corporate marketing and strategic planning experience, she has been teaching for over eighteen years in both community college and university settings. She is currently a tenured faculty member and former chair of the Business Administration and Marketing Department at Fresno City College in Fresno, California. She also serves as an adjunct professor at California State University, Fresno. Her teaching areas of expertise include human relations in business, management, supervision, human resource management, and marketing. Ms. Anderson is also active in (California) statewide business curriculum development, student success and enrollment management initiatives, and in Academic Senate. She regularly consults with corporations on business topics relating to management and marketing to ensure currency in instruction.

 

Sandra B. Bolt has a master’s in business administration with an emphasis in human resource management. She has been teaching in the college setting for over twenty-four years. She is currently a tenured faculty member and past chair of the Business and Technology Department at Fresno City College in Fresno, California. Her teaching areas of expertise include workplace relationships, office occupations, office technology, résumé/interview, business communication, document formatting, and computer applications. She currently serves as the Secretary/Treasurer of the State Center Federation of Teachers. She has extensive secretarial, treasurer, and leadership experience and has served as a computer applications trainer. She has led personal financial management sessions for community groups. She has been a volunteer guest speaker at professional conferences and high school career fairs, in addition to her involvement with committees and student functions at Fresno City College.

 

Both authors have used their professional, educational, and personal experiences to provide readers with contemporary, realistic stories and challenges experienced in a typical workplace.

Table of Contents

Brief Table of Contents

SELF-MANAGEMENT

1.    Attitude, Goal Setting, and Life Management

2.    Personal Financial Management

3.    Time and Stress Management and Organization Skills

4.    Etiquette/Dress

 

WORKPLACE BASICS

5. Ethics, Politics, and Diversity

6. Accountability and Workplace Relationships

7. Quality Organizations and Service

8. Human Resources and Policies

 

RELATIONSHIPS

9. Communication

10. Electronic Communications

11. Motivation, Leadership, and Teams

12. Conflict and Negotiation

 

CAREER PLANNING TOOLS

13. Job Search Skills

14. Résumé Package

15. Interview Techniques

16. Career Changes

 

Expanded Table of Contents

SELF-MANAGEMENT

Chapter 1         Attitude, Goal Setting, and Life Management

All About You

Personality and Values

Attitude

Self-Efficacy and Its Influences

Dealing with Negative Baggage

Locus of Control

Learning Styles

Importance and Influences of Personal Goal Setting

How to Set Goals

Creating a Life Plan

Priorities

Your Personal Handbook

 

Chapter 2         Personal Financial Management

Financial Management

Personal Finances Affect Work Performance

Money Management

Personal Budgeting

Debt Management

Student Loans

Wise Use of Credit

Credit Reports

Savings and Investments

Identity Theft

Additional Financial Matters

Credit and Fraud Resources

 

Chapter 3         Time and Stress Management and Organization Skills

The Impact of Stress on Performance

Types of Stress

Dealing with Stress

Time Management

Organizing and Performance

 

Chapter 4         Etiquette/Dress

Executive Presence

Influences of Appearance

Casual Workdays and Special Events

Tips from Head to Toe

Jewelry, Body Piercing, and Tattoos

Business Etiquette

Handshakes

Introductions and Business Networking

Appointments

Dining

Other Etiquette Basics

 

WORKPLACE BASICS

Chapter 5         Ethics, Politics, and Diversity

Ethics, Politics, and Diversity at Work

Ethics Defined

Values, Conflicts, and Confidentiality

Making Ethical Choices

Workplace Power

Increasing Your Power Bases

Workplace Politics and Reciprocity

When Others Are Not Ethical

Common Ethical Issues

Diversity Basics

Legal Protection from Discrimination

Stereotypes and Prejudice

Cultural Differences

 

Chapter 6         Accountability and Workplace Relationships

Accountability and Empowerment

Personal Accountability

Workplace Relationships

Executives/Senior Officials

Boss Styles

Colleagues

Others Within the Organization

When Relationships Turn Negative

Dating at Work

Socializing

Shared Work Areas

Breaks and the Break Room

Miscellaneous Workplace Issues

 

Chapter 7         Quality Organizations and Service

Productivity in a Quality-Focused Workplace

Lines of Authority

Quality and the Company

Creativity and Innovation

Excellent Customer Service Defined

The Impact of Customer Service

The Difficult Customer

 

Chapter 8         Human Resources and Policies

Human Resource Department

Employee Orientation

Employee Handbook

Employment-at-Will and Right to Revise

Employment Status

Performance Evaluations

Benefits

Open-Door Policy

Unions

 

RELATIONSHIPS

Chapter 9         Communication

Communication at Work

Workplace Communication and Its Channels

The Communication Process

Verbal Communication and Listening

Non-Verbal Communication

Written Communication

Business Letters

Business Memos

Handwritten Notes

Documentation

Presentations

Slang and Foul Language

Potentially Offensive Names

Not Always About You

 

Chapter 10       Electronic Communications

Electronic Communications at Work

Telecommunication Basics

Business E-mails

Writing E-mail Messages

Portable Devices and Texting

Phone Etiquette

Social Media Tools

Video and Teleconferencing

 

Chapter 11       Motivation, Leadership, and Teams

A Foundation for Performance

Motivation

Leadership

Becoming a Leader

Teams and Performance

Characteristics of an Effective Team Member

Meetings

Team Presentations

 

Chapter 12       Conflict and Negotiation

Conflict

Resolving Conflict

Conflict Management and Negotiation Harassment

Workplace Bullies

Know Your Rights

Resolving Conflict at Work

Resolving Conflict Under a Union Agreement

Workplace Violence

Agree to Disagree

 

CAREER PLANNING TOOLS

Chapter 13       Job Search Skills

The Job Search

Choosing the Right Career

Industry Research

The Targeted Job Search

Online Identity

Job Search Portfolio

Employment Applications

Personal References and Recommendations

Sources of Job Leads

Professional Networking

Protecting Your Privacy

Keeping the Right Attitude

 

Chapter 14       Résumé Package

Building Your Résumé Package

Step One: Gathering Information

Step Two: Creating an Information Heading and Utilizing Proper Layout

Step Three: Writing a Skills Summary or Personal Profile

Step Four: Inserting Skills, Accomplishments, and Experience

Step Five: Reviewing the Completed Résumé

Sharing Your Résumé

Cover Letters

Tailoring Your Résumé and Cover Letter

Tips for Special Circumstances

 

Chapter 15       Interview Techniques

The Interview

The Invitation to Interview

Company-Specific Research

The Personal Commercial

The Interview Portfolio

Practice Interview Questions

Pre-Interview Preparation

The Interview Process

Interview Day

Traditional Face-to-Face Interview

Interview Methods and Types of Interview Questions

Phone and Other Technology-Based Interviews

Discrimination and Employee Rights

Special Circumstances and Tough Questions

Closing the Interview

After the Interview

Salary Negotiation

Pre-Employment Tests, Screenings, and Medical Exams

When You Are Not Offered the Job

 

Chapter 16       Career Changes

Career Changes

Training and Development

Continual Learning

Changes in Employment Status

New Job Searches

Promotions

Voluntary Terminations

Involuntary Terminations

Other Moves Within an Organization

Entrepreneurship

Career Success