The IT Professional's Business and Communications Guide A Real-World Approach to CompTIA A+ Soft Skills

by Johnson, Steven

• ISBN13: 9780470126356
• ISBN10: 0470126353
• eBook ISBN(s): 9780470176474, 9780470595954
• Edition: 1st
• Format: Paperback
• Copyright: 2007-04-30
• Publisher: Sybex
• More Book Details

Summary

The IT Professional's Business and Communications Guide will review in depth the issues that IT Professionals will face in a corporate, retail, and remote environments. For readers new to the concept of debugging social problems, it will serve as a demonstrative tool that enables inexperienced technicians to understand some of the most difficult portions of human interaction, including: Customer Interaction Oral and Visual Expression Active and Passive Communication Direct and Indirect Explanation Professional and Ethical Behavior Large and Small Scale Environment Social Operations Business Social Interaction Multicultural Communication and Responsibility

Author Biography

Steven Johnson, A+, i-Net+, and CWNP, is the managing editor for PrepLogic, a leading training provider focusing on IT certification preparation. As a consultant, he also concentrates on a variety of IT certifications, including Microsoft and Cisco.

Table of Contents

Introduction

Interacting with Customers

Working with Professionals

Using Proper Phone Techniques

Security in Communication

Workplace Communication and Practices

Leadership in IT

Communication in the Real World

Index

Table of Contents provided by Publisher. All Rights Reserved.