Profiting from Quality : Outcomes Strategies for Medical Practice

by Isenberg, Steven F.; Gliklich, Richard E.

• ISBN13: 9780787946241
• ISBN10: 0787946249
• Edition: 1st
• Format: Hardcover
• Copyright: 1999-06-21
• Publisher: Jossey-Bass

Summary

This hands-on guide is the definitive tool for physician leaders and health care administrators who want to improve quality and financial performance. Clinicians Steven Isenberg and Richard Gliklich lead a team of experts-including foremost health care economists Uwe Reinhardt and May Tsung-mei Cheng-charting a course for change that will increase patient satisfaction, create competitive advantage, improve the quality of patient care, and ultimately revolutionize the health care industry."At last! Physicians and economists have teamed up to demonstrate that sharing knowledge not only makes common sense, but is profitable. Read this book for a glimpse at the evolving structure of ambulatory health care delivery systems."--Richard Blanchette, founder, Professional Association of Health Care Office Managers

Author Biography

STEVEN F. ISENBERG, M.D., FACS, is the founder of Project Solo/Physicians Information Exchange, a physician organization that pioneered multisite community-based outcomes research, and an associate professor of otolaryngology at Indiana University Medical School. RICHARD E. GLIKLICH Richard E. Gliklich, M.D., is chairman of Outcome Sciences, a physician-led health outcomes company. He is founder of the Clinical Outcomes Research Unit at the Massachusetts Eye and Ear Infirmary and assistant professor at Harvard Medical School.

Table of Contents

Preface	ix
The Editors	xiii
The Contributors	xv
Part One: The Economics of Health Care Quality: Theory and Practice	1	(54)
Uwe E. Reinhardt
May Tsung-mei Cheng
The Quality of Health Care	3	(34)
Uwe E. Reinhardt
May Tsung-mei Cheng
The Cost-Quality Trade-off	37	(18)
Uwe E. Reinhardt
May Tsung-mei Cheng
Part Two: Outcomes Measurement and Management: Theory and Practice	55	(68)
Richard E. Gliklich
Principles of Outcomes Management	57	(10)
Richard E. Gliklich
Outcomes Research Design	67	(8)
Richard E. Gliklich
Outcomes Measures	75	(8)
Richard E. Gliklich
Patient Satisfaction	83	(8)
Megan Morgan
Outcomes Studies: The Steps	91	(4)
Richard E. Gliklich
Enabling Technologies and the Internet	95	(10)
Richard E. Gliklich
Farhan Taghizadeh
Data Management in Outcomes	105	(18)
Joseph T. Branca
Part Three: Profiting from Quality: Outcomes Strategies for Medical Practice	123	(72)
Richard E. Gliklich
Outcomes Incentives and Strategies for Medical Practice	125	(8)
Richard E. Gliklich
Implementing Outcomes Management in Medical Practice	133	(8)
Megan Morgan
Implementation Strategies for Larger Groups	141	(10)
Megan Morgan
How Data Can Change Practice	151	(6)
Nancy Peacock Heath
Richard E. Gliklich
How to Market Quality in Health Care Services	157	(22)
T. Forcht Dagi
Profiting from Quality in a Medical Practice	179	(16)
Steven F. Isenberg
Appendix A: Types of Benefit-Cost Analyses for Health Care	195	(4)
Uwe E. Reinhardt
May Tsung-mei Cheng
Appendix B: Developing and Interpreting Measures	199	(8)
Richard E. Gliklich
Index	207