Program Planning And Evaluation For The Public Manager

by Sylvia, Ronald D.; Sylvia, Kathleen M.

• ISBN13: 9781577663416
• ISBN10: 1577663411
• Edition: 3rd
• Format: Paperback
• Copyright: 2004-05-31
• Publisher: Waveland Pr Inc

Summary

Program evaluation in the public sector has evolved from the status of applied research methodology to become an indispensable component of program operations. The fields of health care, social services, education, and law enforcement now have established their own standards against which program operations are assessed. National accrediting bodies have established systems of rigorous peer review to ensure the quality of program processes and outcomes. The authors address all facets of this standards-based program accreditation in the new Third Edition.

Author Biography

Kathleen M. Sylvia is Vice President for Business Development for CRC Corporation, one of the nation's largest behavioral health providers.

Table of Contents

Frameworks for organization analysis	p. 1
Systems concepts	p. 3
Planning : the often-ignored function	p. 25
The synthesis of systems theory and planning technologies	p. 51
Process evaluation, the "other" approach	p. 69
Standards-based evaluation	p. 71
Monitoring and improving internal processes	p. 87
Measuring organization outcomes	p. 109
Outcome evaluation	p. 111
Research validity and evaluation designs	p. 135
Cost-benefit analysis	p. 163
A ten-point checklist for program evaluators	p. 189
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