Project Management Case Studies, Fourth Edition

by Kerzner Industrial Engineering

• ISBN13: 9781118022283
• ISBN10: 1118022289
• Edition: 4th
• Format: Paperback
• Copyright: 2013-02-11
• Publisher: Wiley

Summary

Case studies have traditionally made up a significant portion of project management education and training. The Kerzner case studies book was planned to package a broad range of case studies in one book to be used in college or professional training courses (as an ancillary to either Kerzner's book or other project management texts). The book has grown to become a very successful product on its own. For this fourth edition Kerzner will add a number of new cases covering value measurement in project management - we will retain the well recevied "super case" which covers all aspects of project management and may be used as a capstone for a course.

Author Biography

HAROLD KERZNER, Ph.D., is Senior Executive Director for Project Management at the International Institute of Learning, Inc. (IIL), a global learning solutions company offering professional training and consulting services worldwide. Dr. Kerzner's profound effect on the project management industry inspired IIL to establish the Kerzner International Project Manager of the Year Award, which is presented to a distinguished PMP® or global equivalent each year.

Table of Contents

Preface xi

1 PROJECT MANAGEMENT METHODOLOGIES 1

Lakes Automotive 3

Ferris HealthCare, Inc. 5

Clark Faucet Company 7

Creating a Methodology 11

Honicker Corporation 14

Acquisition Problem 18

2 IMPLEMENTATION OF PROJECT MANAGEMENT 27

Kombs Engineering 29

Williams Machine Tool Company 31

Wynn Computer Equipment (WCE) 33

The Reluctant Workers 36

Hyten Corporation 38

Macon, Inc. 51

Continental Computer Corporation 53

Goshe Corporation 59

Acorn Industries 65

MIS Project Management at First National Bank 72

Cordova Research Group 86

Cortez Plastics 87

L. P. Manning Corporation 88

Project Firecracker 90

Philip Condit and the Boeing 777: From Design and Development to

Production and Sales 97

The Enterprise Resource Planning Project 121

The Prioritization of Projects 130

Selling Executives on Project Mangement 132

The New CIO 136

The Invisible Sponsor 141

3 PROJECT MANAGEMENT CULTURES 145

Como Tool and Die (A) 147

Como Tool and Die (B) 151

Apache Metals, Inc. 154

Haller Specialty Manufacturing 156

Coronado Communications 157

Radiance International 160

4 PROJECT MANAGEMENT ORGANIZATIONAL STRUCTURES 163

Quasar Communications, Inc. 165

Jones and Shephard Accountants, Inc. 170

Fargo Foods 174

Government Project Management 178

Falls Engineering 180

White Manufacturing 185

Martig Construction Company 187

Mohawk National Bank 189

5 NEGOTIATING FOR RESOURCES 193

Ducor Chemical 195

American Electronics International 199

The Carlson Project 203

Communications Failures 205

6 PROJECT ESTIMATING 209

Capital Industries 211

Polyproducts Incorporated 213

Small Project Cost Estimating at Percy Company 220

Cory Electric 221

Camden Construction Corporation 225

The Estimating Problem 229

The Singapore Software Group (A) 232

The Singapore Software Group (B) 238

The Singapore Software Group (C) 239

The Singapore Software Group (D) 240

To Bid or Not to Bid 242

7 PROJECT PLANNING 245

Greyson Corporation 247

Teloxy Engineering (A) 252

Teloxy Engineering (B) 254

Payton Corporation 255

Kemko Manufacturing 257

Chance of a Lifetime 261

8 PROJECT SCHEDULING 265

Crosby Manufacturing Corporation 267

The Scheduling Dilemma 270

9 PROJECT EXECUTION 275

The Blue Spider Project 277

Corwin Corporation 293

Quantum Telecom 305

The Trophy Project 307

Concrete Masonry Corporation 310

Margo Company 319

Project Overrun 321

The Automated Evaluation Project 323

The Rise, Fall, and Resurrection of Iridium: A Project

Management Perspective 327

Health Care Partners, Inc. 367

McRoy Aerospace 373

The Poor Worker 376

The Prima Donna 378

The Team Meeting 380

The Management Control Freak 383

The Skills Inventory Project 386

10 CONTROLLING PROJECTS 389

The Two-Boss Problem 391

The Bathtub Period 393

Ford Motor Co.: Electrical/Electronic Systems Engineering 396

The Irresponsible Sponsors 408

The Need for Project Management Metrics (A) 411

The Need for Project Management Metrics (B) 416

The Need for Project Management Metrics (C) 421

The Need for Project Management Metrics (D) 425

The Need for Project Management Metrics (E) 428

The Need for Project Management Metrics (F) 432

The Need for Project Management Metrics (G) 438

The Need for Project Management Metrics (H) 441

11 PROJECT RISK MANAGEMENT 445

The Space Shuttle Challenger Disaster 447

The Space Shuttle Columbia Disaster 497

Packer Telecom 504

Luxor Technologies 506

Altex Corporation 510

Acme Corporation 514

The Risk Management Department 517

12 CONFLICT MANAGEMENT 523

Facilities Scheduling at Mayer Manufacturing 525

Scheduling the Safety Lab 528

Telestar International 530

The Problem with Priorities 532

13 MORALITY AND ETHICS 535

The Project Management Lawsuit 537

Managing Crisis Projects 540

Is It Fraud? 557

The Management Reserve 560

14 MANAGING SCOPE CHANGES 565

Denver International Airport (DIA) 567

15 WAGE AND SALARY ADMINISTRATION 611

Photolite Corporation (A) 613

Photolite Corporation (B) 616

Photolite Corporation (C) 619

Photolite Corporation (D) 624

First Security Bank of Cleveland 630

Jackson Industries 633

16 TIME MANAGEMENT 637

Time Management Exercise 639

17 INDUSTRY SPECIFIC: CONSTRUCTION 663

Robert L. Frank Construction Company 665

The Lyle Construction Project 675

Index 685