The Project Management Communications Toolkit

by Pritchard, Carl L.

• ISBN13: 9781580537476
• ISBN10: 1580537472
• Edition: CD
• Format: Hardcover
• Copyright: 2004-04-01
• Publisher: Artech House on Demand

Summary

Effective communication is every project manager's most powerful tool. Helping you achieve a high level of communications expertise and success is the goal of this book and CD-ROM package. This practical resource shows you how to coordinate the efforts of teams of project members and maintain an open dialog with senior executives. The book explains how to energize projects, create momentum, and achieve success by talking and listening to your staff. Moreover you learn how to effectively communicate project status and requirements to executive management.

Table of Contents

Preface	ix
CHAPTER 1 The Nature of Project Communications	1	(8)
The Role of the Project Manager in Communications	3	(1)
Common Communications Problems and the Communications Model	4	(2)
Selecting the Right Tools	6	(1)
References	7	(2)
CHAPTER 2 Project Communications Technology and Media	9	(14)
Computer-Based Technology	9	(3)
Audio Technologies	12	(2)
Video Technologies	14	(2)
Traditional Written Communications Media	16	(1)
Traditional Verbal Communications Media	17	(4)
Other Media	21	(1)
Conclusion	21	(2)
CHAPTER 3 Communication Tools In the Initiating Processes	23	(44)
Approvals	23	(2)
Business Case	25	(2)
Business Justification	27	(2)
Cost Case	29	(2)
Cost Estimate	31	(2)
Customer Requirements	33	(4)
Feasibility Analysis	37	(3)
Forecasts	40	(3)
Impact Analysis	43	(2)
Mission Statement	45	(1)
Organization Chart	46	(2)
Press Kits	48	(1)
Press Release	49	(1)
Project Charter	50	(2)
Project Proposal	52	(1)
Project Request	53	(1)
Quality Policy	54	(2)
Risk Models	56	(2)
Scope Statement	58	(1)
Stakeholder Analysis	59	(3)
Statement of Work	62	(2)
System Requirements	64	(2)
Conclusion	66	(1)
References	66	(1)
CHAPTER 4 Communications Tools in the Planning Processes	67	(60)
Blueprints/Schematics	67	(1)
Budgets	68	(2)
Change Control Plan	70	(3)
Communications Plan	73	(2)
Comprehensive Test Plan	75	(2)
Cost Baseline	77	(1)
Data Flow Diagrams	78	(1)
Design Specifications	79	(2)
Development Plan: Personal/Individual	81	(2)
Development Plan: Strategic	83	(1)
Document Control Plan	84	(1)
Goals and Objectives	85	(2)
Help Desk Procedures	87	(2)
Human Resource Plan	89	(1)
Integrated Change Control Procedures	90	(1)
Issue Management Plan	91	(2)
Kickoff Meeting Agenda	93	(3)
Milestone List	96	(1)
Performance Baseline	97	(1)
Project Customer Presentations	98	(2)
Project Plan	100	(2)
Project Schedule	102	(2)
Quality Management Plan	104	(2)
Quality Metrics	106	(1)
Resources Plan	107	(1)
Responsibility Matrix	108	(2)
Risk Management Plan	110	(3)
Risk Mitigation Plan (Risk Response Plan)	113	(1)
Schedule Baseline	114	(1)
Schedule Management Plan	115	(1)
Scope Document	116	(2)
Scope Management Plan	118	(1)
Task List	119	(2)
Team Charter	121	(1)
Testing Plan	122	(2)
Work Breakdown Structure	124	(2)
Conclusion	126	(1)
References	126	(1)
CHAPTER 5 Communications Tools In the Executing Processes	127	(26)
Acceptance Test Plan Results	127	(2)
Action Item Register	129	(1)
Change Control Form	130	(2)
Change Control Record	132	(1)
Change Requests and the Change Request Log	132	(2)
Data Dictionaries	134	(1)
Effort Statement	135	(1)
E-Mail/E-Mall Protocol	135	(2)
Gantt Chart	137	(1)
Memoranda	138	(1)
Planning Meeting Agenda	139	(2)
Presentations	141	(2)
Problem Resolution	143	(1)
Prototype	144	(1)
Risk Assessment Form	145	(2)
Risk Log	147	(1)
Technical Documents	148	(1)
Telephone Logs	149	(1)
Work Results	150	(1)
Conclusion	151	(1)
Reference	152	(1)
CHAPTER 6 Communications Tools In the Controlling Processes	153	(28)
Control Book	153	(2)
Dashboard Report	155	(1)
Earned Value Analysis	156	(3)
Issues List	159	(1)
Meeting Minutes	160	(2)
Performance Reports	162	(1)
Progress Report	163	(6)
Recovery Plan	169	(2)
RYG Tool	171	(1)
Status Meeting Agenda	172	(2)
Status Reports	174	(1)
Summary Reports	175	(2)
Team Report	177	(2)
Variance Report	179	(1)
Conclusion	180	(1)
Reference	180	(1)
CHAPTER 7 Communications Tools in the Closing Processes	181	(16)
As-Built Drawings	181	(1)
Closeout Meeting Agenda/Key Review Meeting Agenda	182	(3)
Final Report	185	(2)
Final Variance Analysis	187	(1)
Formal Acceptance Document	188	(1)
Lessons Learned Report	189	(2)
Phase Closeouts	191	(1)
Project Archives	192	(1)
User Acceptance Documents	193	(2)
Conclusion	195	(2)
CHAPTER 8 Implementing Communications Tools	197	(4)
Stakeholder Considerations	197	(1)
Organizational Considerations	198	(1)
Verbal Communication	198	(1)
Evaluating Communications Effectiveness	199	(2)
About the Author	201	(2)
Index	203