Project Management : The Complete Guide for Every Manager

by Gray, Clifford F.; Larson, Erik W.

• ISBN13: 9780071376013
• ISBN10: 0071376011
• Edition: 1st
• Format: Hardcover
• Copyright: 2002-06-20
• Publisher: McGraw-Hill

Summary

Essential for passing the Certified Project Manager exam. Today's most thorough training manual and reference for understanding and managing every aspect of the project environment. Focuses on the human element that is critical to project implementation and completion.

Author Biography

Clifford Gray, D.B.A., is professor emeritus of management at Oregon State University. The president of Project Management International, Inc., since 1977, Dr. Gray has published dozens of articles on operations and project management and taught numerous popular executive development seminars and workshops.

Erik Larson, Ph.D., is a professor and chairman of the Department of Management, Marketing, and International Business at Oregon State University's College of Business. A published author and recognized authority on matrix management, product development, and project partnering, Dr. Larson teaches executive, graduate, and undergraduate courses on project management, organizational behavior, and leadership.

Table of Contents

Preface	xi
Project Management Today	1	(16)
Characteristics of Projects	1	(2)
The Project Life Cycle	3	(1)
Project Management in Action: A Project Management Sampler	4	(3)
The Project Manager	7	(1)
The Age of Project Management	8	(1)
Project Management in Action: The Best Wireless Phone on the Market	9	(1)
Project Management Today---An Integrative Approach	10	(5)
Summary	15	(2)
Alignmening of Projects with Organization Strategies	17	(29)
Projects and the Strategic Plan	17	(1)
The Strategic Management Process: An Overview	18	(3)
Project Management in Action: Sample Strategies to Recapture Market Growth	21	(5)
Absence of a Priority System Linked to Strategy Creates Problems	26	(2)
Project Management in Action: The SAS Turnaround	28	(2)
Moving to an Effective Project Selection System	30	(4)
A Generic Project Portfolio Management System	34	(4)
Project Management in Action: Y2K Projects	38	(6)
Assessing the Effectiveness of the Priority System over the Long Haul---The Balanced Scorecard Model	44	(1)
Summary	45	(1)
Organization: Structure and Culture	46	(25)
Organizing Projects within the Functional Organization	47	(2)
Organizing Projects as Dedicated Teams	49	(2)
Organizing Projects within a Matrix Arrangement	51	(1)
Project Management in Action: Projectitis: The Dark Side of Project Teams	52	(4)
Organizing Projects within Virtual Organizations	56	(3)
Choosing the Right Project Management Structure	59	(1)
Project Management in Action: The Project Management Office	60	(1)
Organizational Culture	61	(3)
Identifying Cultural Characteristics	64	(3)
Implications of Organizational Culture for Organizing Projects	67	(1)
Project Management in Action: Matrix Problems at DEC	68	(1)
Summary	69	(2)
Defining the Project	71	(25)
Defining the Project Scope	72	(3)
Project Management in Action: Operation Keiko Lift	75	(1)
Project Management in Action: Examples of Project Scope Statements	76	(3)
Establishing Project Priorities	79	(2)
Project Management in Action: Year 2000 Olympic Games---Sydney, Australia	81	(2)
Creating the Work Breakdown Structure	83	(4)
Integrating the WBS with the Organization	87	(2)
Coding the WBS for the Information System	89	(1)
Project Rollup	90	(1)
Process Breakdown Structure	91	(2)
Responsibility Matrices	93	(2)
Summary	95	(1)
The Challenge of Estimating Project Times and Costs	96	(25)
Factors Influencing the Quality of Estimates	97	(2)
Macro versus Micro Estimating	99	(2)
Estimating Project Times and Costs	101	(5)
Project Management in Action: Estimate Accuracy During Project Life Cycle	106	(2)
Level of Detail	108	(1)
Developing Budgets	109	(4)
Estimating Guidelines for Times, Costs, and Resources	113	(2)
Refining Estimates and Contingency Funds	115	(1)
Project Management in Action: How Do You Estimate the Cost of a Nuclear Power Plant?	115	(3)
Creating a Database for Estimating	118	(1)
Summary	119	(2)
Developing a Network Plan	121	(32)
The Project Network	121	(1)
From Work Package to Network	122	(3)
Constructing a Project Network	125	(1)
Activity-On-Node (AON) Fundamentals	126	(3)
Project Management in Action: The Yellow Sticky Approach	129	(2)
Start and Finish Network Computations	131	(1)
The Network Computation Process	132	(6)
Project Management in Action: The Critical Path	138	(1)
How the Information of the Forward and Backward Pass Is Used	138	(1)
Loose Ends	139	(5)
Extended Network Techniques from Practice	144	(1)
Lags	145	(2)
Project Management in Action: Concurrent Engineering	147	(3)
An Example Using Lag Relationships	150	(1)
Summary	151	(2)
Managing Risk	153	(28)
Risk Management Process	153	(3)
Identifying Sources of Risk	156	(2)
Risk Analysis and Assessment	158	(5)
Project Management in Action: Semiquantitative Risk Approach	163	(1)
Responding to Risks	164	(2)
Project Management in Action: From Dome to Dust	166	(1)
Contingency Planning	167	(4)
Project Management in Action: Risk Management at the Top of the World	171	(3)
Establishing Contingency Reserves	174	(2)
Risk Control	176	(4)
Summary	180	(1)
Resource Scheduling	181	(29)
Scheduling Problems	181	(1)
Types of Project Constraints	182	(1)
Kinds of Resource Constraints	183	(1)
Scheduling Resources for Utilization and Given Availability	184	(13)
Project Management in Action: Assessing Resource Allocation	197	(1)
Project Management in Action: U.S. Forest Service Resource Shortage	198	(1)
Splitting/Multitasking	198	(1)
The Critical-Chain Approach	199	(6)
Benefits of Scheduling Resources	205	(1)
Assigning Project Work	205	(1)
Project Management in Action: Assigning Geeks to Projects	206	(1)
Multiproject Resource Schedules	206	(2)
Summary	208	(2)
Accelerating Project Completion	210	(20)
The Challenge	210	(1)
Rationale for Reducing Project Time	211	(1)
Project Time Reduction Procedure	212	(1)
Project Management in Action: Responding to the Northridge Earthquake	213	(9)
Project Management in Action: I'll Bet You...	222	(3)
Project Management in Action: The Fastest House in the World	225	(3)
Summary	228	(2)
Managing Project Stakeholders	230	(28)
Managing versus Leading	230	(2)
Managing Project Stakeholders	232	(4)
Influence as Exchange	236	(4)
Social Network Building	240	(7)
Project Management in Action: Leading at the Edge	247	(2)
Ethics and Project Management	249	(1)
Building Trust: The Key to Exercising Influence	250	(2)
Qualities of an Effective Project Manager	252	(2)
Project Management in Action: Profile of a Prospective Project Coordinator	254	(2)
Summary	256	(2)
Managing Project Teams	258	(35)
The Five-Stage Team Development Model	260	(1)
Situational Factors Affecting Team Development	261	(1)
Building a High-Performing Project Team	262	(1)
Recruiting Project Members	263	(2)
Project Management in Action: Managing Martians	265	(1)
Conducting Project Meetings	266	(4)
Project Management in Action: Software Development Teams at Microsoft	270	(1)
Establishing a Team Identity	271	(1)
Creating a Shared Vision	272	(3)
Managing Project Reward Systems	275	(1)
Project Management in Action: ``Rat Track Fax'' Galvanizes ELITE Team at Newspaper	276	(2)
Managing the Decision-Making Process	278	(2)
Managing Conflict within the Project Team	280	(3)
Team-Building Sessions	283	(2)
Managing Virtual Project Teams	285	(2)
Project Team Pitfalls	287	(2)
Overcoming Barriers to Performance	289	(2)
Project Management in Action: Managing Low-Priority Projects	291	(1)
Summary	292	(1)
Managing Projects across Organizations	293	(29)
The Genesis of Project Partnering	294	(3)
Project Management in Action: The Kodak Orion Project	297	(1)
Preproject Activities: Setting the Stage for Successful Partnering	298	(3)
Project Implementation: Sustaining Collaborative Relationships	301	(1)
Project Management in Action: Incentive System for a Partnering Project	302	(2)
Project Completion: Celebrating Success	304	(1)
Why Project Partnering Efforts Succeed or Fail	305	(1)
Project Management in Action: Competing against Giants	305	(2)
The Art of Negotiating	307	(6)
A Note on Managing Customer Relations	313	(3)
Summary	316	(1)
Appendix 12A: Contract Management	317	(2)
Project Management in Action: Can Partnering Work in the Public Sector?	319	(3)
Monitoring Project Performance	322	(32)
The Project Control Process	322	(3)
Monitoring Time Performance	325	(2)
An Integrated Cost/Schedule System	327	(1)
Project Management in Action: Status Reports at Microsoft	328	(1)
The Earned Value System	329	(7)
Developing a Status Report: A Hypothetical Example	336	(7)
Indexes	343	(3)
Forecasting Final Project Cost	346	(1)
Project Management in Action: Trojan Decommissioning Project	347	(2)
Other Control Issues	349	(1)
Project Management in Action: A Pseudo-Percent Complete Approach	349	(4)
Summary	353	(1)
Project Audit and Closure	354	(25)
Project Audits	355	(2)
The Project Audit Process	357	(3)
Project Management in Action: Operation Eagle Claw	360	(1)
The Audit Report	361	(2)
Project Management in Action: Lessons Learned: Bell Canada Business Transformation Project	363	(2)
Project Management in Action: Hewlett-Packard's Project Management Initiative	365	(1)
Project Closure	366	(6)
Team, Team Member, and Project Manager Evaluations	372	(4)
Summary	376	(1)
Project Management in Action: 360° Feedback	377	(2)
Project Management: The Future	379	(16)
Emergence of Project-Driven Organizations	380	(1)
Project Management in Action: The International Space Station (ISS) Project	381	(1)
Project Management in Action: The Human Genome Project	382	(1)
Project Management Maturity Model	383	(4)
Career Paths in Project Management	387	(2)
Project Management in Action: Harvesting Project Leaders	389	(2)
Project Management in Action: Works Well with Others	391	(2)
Summary	393	(1)
Conclusions	394	(1)
Notes	395	(14)
Glossary	409	(6)
Acronyms	415	(1)
Project Management Equations	416	(1)
Index	417