Project Manager's Spotlight On Change Management

by Baca, Claudia M.

• ISBN13: 9780782144109
• ISBN10: 0782144101
• Edition: 1st
• Format: Paperback
• Copyright: 2005-04-25
• Publisher: Jossey-Bass

Summary

Clear-Cut Ways to Manage Inevitable Project ChangesIf you're a typical project manager, you're probably aware of the importance of change management but may not have the time or expertise to develop a full-blown plan. Here's a quick and practical guide to applying the disciplines of proven change management practices without the rigor of complex processes.Part of the Project Manager's Spotlight series from Harbor Light Press, this straightforward book offers solutions to real-life project change scenarios. Author Claudia Baca highlights critical components of change control and equips you with tools, techniques, checklists, and templates you can put to use immediately. By following a realistic case study from start to finish, you'll see how a project manager deals with each concept. Ultimately, this book will help you establish effective guidelines for dealing with change and provide you the flexibility to minimize disruptions and derailments.Project Manager's Spotlight on Change Management teaches you how to: Define roles and responsibilities of the change management team Build a process flow one step at a time Design your own change management system Process exceptions and escalations Create the necessary documentation

Author Biography

Claudia Baca, PMP, is co-author of the PMP Workbook and has tech edited several Sybex PMP books. Claudia is VP of Professional Services at QuantumPM Consulting and is a PM instructor at Colorado State University.

Table of Contents

Foreword	ix
Acknowledgments	x
Introduction	xi
Managing Project Change	1	(14)
Change Management Defined	1	(1)
Why Bother with Change Management?	2	(2)
Let's Set Some Context	4	(6)
Case Study	10	(5)
Setting Up for Success	15	(18)
The Roles of Change Management	15	(6)
What Do We Control?	21	(2)
Timing Is Everything	23	(5)
Case Study	28	(5)
The Process of Change Management	33	(14)
Designing Your System	33	(7)
A Few More ``To Dos''	40	(3)
Case Study	43	(4)
The Output of Change Management	47	(24)
Now What?	47	(2)
Yes, the Triple Constraints Are Impacted	49	(2)
The Board Denies the Change	51	(1)
The Board Approves the Change	52	(2)
The Triple Constraints Are Not Impacted	54	(2)
The Project Manager Denies the Change Request	56	(1)
The Project Manager Approves the Change Request	57	(2)
Process Review	59	(3)
Exceptions	62	(1)
Escalations	63	(2)
Case Study	65	(6)
The Incremental Effect	71	(18)
The Theory of Disruptions	72	(9)
The Theory of Timing	81	(2)
The Theory of Estimating Change Requests	83	(2)
Case Study	85	(4)
Change Tracking	89	(22)
Documenting a Change Request	89	(9)
Logistics	98	(2)
Making a Change Request Log	100	(3)
Finishing Up	103	(2)
Case Study	105	(6)
Appendix A: Nine Knowledge Areas Refresher	111	(12)
Appendix B: Change Management Templates	123	(6)
Appendix C: Calculating the Critical Path	129	(6)
Glossary	135	(6)
Index	141