What is included with this book?
Foreword | p. ix |
Preface | p. xi |
Acknowledgment | p. xviii |
E-Commerce: A Global Phenomenon | |
Introduction to E-Commerce | p. 1 |
Abstract | p. 1 |
Introduction | p. 1 |
Background | p. 3 |
E-Commerce: A Global Phenomenon | p. 5 |
References | p. 7 |
E-Commerce Background | p. 9 |
Abstract | p. 9 |
Introduction | p. 9 |
Evolution of the Internet | p. 11 |
Electronic-Commerce | p. 15 |
References | p. 33 |
Service Quality for Global Consumers | |
Service Quality of E-Commerce for Global Consumers | p. 40 |
Abstract | p. 40 |
Introduction | p. 40 |
Electronic-Commerce Service Quality | p. 41 |
Models of EC Service Quality | p. 44 |
Service Quality, Cultural Diversity, and EC Adoption and Proliferation | p. 55 |
Related Issues | p. 56 |
References | p. 57 |
Global Quality Management Practice for E-Commerce | p. 65 |
Abstract | p. 65 |
Introduction | p. 65 |
Quality and Quality Management Practice | p. 67 |
Quality Concepts for EC | p. 68 |
Quality Management Practice | p. 71 |
Conclusion | p. 72 |
References | p. 74 |
Adoption, Proliferation, and Resistance: Impact and Globalization | |
E-Commerce Diffusion: Critical Factors Affecting Diffusion of E-Commerce | p. 79 |
Abstract | p. 79 |
Introduction | p. 80 |
Diffusion of E-Commerce | p. 82 |
Impacts of Diffusion | p. 84 |
Prime Stakeholders of Diffusion of E-Commerce | p. 87 |
Critical Factors Affecting Diffusion of E-Commerce | p. 90 |
Conclusion and Future Research Direction | p. 98 |
References | p. 100 |
Diffusion of E-Commerce in Developed and Developing Countries: Comparative Studies | p. 107 |
Abstract | p. 107 |
Case Studies | p. 107 |
Comparative Statement | p. 133 |
References | p. 136 |
E-Commerce Adoption in Developing Countries | p. 140 |
Abstract | p. 140 |
Introduction | p. 140 |
Literature Review on EC Adoption | p. 143 |
Perspectives and Process of Adoption | p. 146 |
Theoretical Framework for EC Adoption | p. 148 |
Conclusion and Future Research Direction | p. 157 |
References | p. 159 |
Influencing Factors and the Acceptance of Internet and E-Business Technologies in Maritime Canada's SMEs: An Analysis | p. 168 |
Abstract | p. 168 |
Introduction | p. 169 |
Background Information | p. 170 |
Research Methodology | p. 174 |
Data Analysis and Results | p. 175 |
Findings and Discussions | p. 178 |
Conclusion | p. 180 |
Acknowledgment | p. 182 |
References | p. 182 |
Appendix | p. 184 |
Effect of Proliferation and Resistance of Internet Economy: Understanding Impact of Information and Communication Technology in Developing Countries | p. 186 |
Abstract | p. 186 |
Introduction | p. 187 |
Purposes of Promoting Internet Economy | p. 189 |
Barriers Against Proliferation of Internet Economy | p. 195 |
Readiness, Digital Divide, and Capability | p. 201 |
Impact of ICT and Conceptual Framework | p. 203 |
Conclusion and Future Research Direction | p. 211 |
References | p. 213 |
Globalization of E-Commerce: Cultural Adaptation | |
Globalization and Relevant Strategy for E-Commerce | p. 222 |
Abstract | p. 222 |
Introduction | p. 222 |
Definition of Related Concepts | p. 227 |
Functional Characteristics and Issues of EC for Globalization | p. 229 |
Literature Review: Globalization Strategy | p. 230 |
Theoretical Framework for Strategy | p. 232 |
Conclusion | p. 240 |
References | p. 242 |
Culturally Customizing International Web Sites | p. 251 |
Abstract | p. 251 |
Introduction | p. 251 |
Localization | p. 254 |
Importance of Web Site Cultural Customization | p. 256 |
Depiction of Culture on International Web Sites | p. 258 |
Impact of Web Site Cultural Customization | p. 262 |
Conclusion | p. 263 |
References | p. 264 |
A Cultural Perspective on Web Site Localization | p. 269 |
Abstract | p. 269 |
Introduction | p. 270 |
The Localization Model | p. 272 |
A Brief Literature Review of Web Site Localization | p. 274 |
Examples of Good and Bad Practices in Web Site Localization | p. 276 |
The Localization Model: Why and How Useful? | p. 277 |
Conclusion and Implications | p. 277 |
References | p. 279 |
Conclusion, Implications, and Future Trends | p. 281 |
Abstract | p. 281 |
Introduction | p. 281 |
Conclusion | p. 282 |
Managerial Implications | p. 288 |
Future Trends | p. 291 |
About the Authors | p. 293 |
Index | p. 297 |
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