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9780203887288

The Public Services Under Reconstruction: Client Experiences, Professional Practices, Managerial Control

by
  • ISBN13:

    9780203887288

  • ISBN10:

    020388728X

  • Copyright: 2008-10-24
  • Publisher: Taylor & Francis
  • Purchase Benefits
List Price: $135.00
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Summary

This book examines the services in and around the public domain, analysing a number of socio-cultural changes relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT.

Table of Contents

The Services In and Around the Public Domain
Meanwhile, in Society
'Why are we Here?' Core Services and Client Relationships
The (Re)construction of the Services: (Re)routing the Clients
Whatever it Takes! The Organizational Relevance of professional responsibilities
'What am I doing here?' The Client Experience
The New Management: About 'Process' and 'Control'
Conclusion: Where Are We Now?
Table of Contents provided by Publisher. All Rights Reserved.

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