Putting Knowledge Networks into Action

by Back, Andrea; Krogh, Georg Von; Seufert, Andreas; Enkel, Ellen

• ISBN13: 9783540405740
• ISBN10: 3540405747
• Format: Hardcover
• Copyright: 2005-07-30
• Publisher: Springer Verlag

Summary

The concepts and theories of knowledge management and networks are well documented. Yet there are few, if any, guidelines on how to implement knowledge management within an organization, especially focusing on how to manage knowledge in a network environment. Putting Knowledge Networks into Action visualizes paths that allow one to make connections between theories, concepts and concrete actions. It shows how to integrate these different roots into a holistic view on managing knowledge in networks. It develops a methodology that will help the reader move towards building and maintaining knowledge networks in his or her organization.

Table of Contents

INTRODUCTION	1	(186)
1 MANAGEMENT SUMMARY	3	(4)
2 AT A GLANCE - COMPETING THROUGH KNOWLEDGE NETWORKS	7	(6)
2.1 INTERCONNECT BUSINESS STRATEGY AND KNOWLEDGE NETWORKS	8	(1)
2.2 INTERCONNECT KNOWLEDGE WORK PROCESSES AND KNOWLEDGE NETWORK ARCHITECTURE	9	(1)
2.3 INTERCONNECT KNOWLEDGE WORK PROCESSES AND FACILITATING CONDITIONS	10	(3)
3 ABOUT THIS HANDBOOK	13	(4)
3.1 OBJECTIVE	13	(1)
3.2 RESEARCH MODEL	14	(1)
3.3 STRUCTURE OF THE HANDBOOK	15	(2)
4 BUILDING BLOCKS	17	(80)
4.1 OVERVIEW	17	(4)
4.2 BUSINESS STRATEGY AND KNOWLEDGE NETWORKS	21	(9)
4.2.1 Interlinkage of Business Strategy and Knowledge Networks	21	(4)
4.2.2 Using Knowledge Networks to Transform Business Strategy into Action	25	(5)
4.3 KNOWLEDGE NETWORK REFERENCE TYPES	30	(49)
4.3.1 Derivation of Knowledge Network Reference Types	31	(7)
4.3.2 Facilitating Conditions	38	(9)
4.3.3 Knowledge Network Architecture	47	(14)
4.3.4 Blueprints of Knowledge Network Reference Types	61	(1)
4.3.5 Knowledge Network Reference Type Experiencing Network	62	(4)
4.3.6 Knowledge Network Reference Type Materializing Network	66	(4)
4.3.7 Knowledge Network Reference Type Systematizing Network	70	(4)
4.3.8 Knowledge Network Reference Type Learning Network	74	(5)
4.4 A KNOWLEDGE NETWORK SCORECARD AND HEALTH CHECK	79	(18)
4.4.1 Introduction	79	(1)
4.4.2 An Integrated Measurement System	80	(10)
4.4.3 Health Check of the Knowledge Network	90	(7)
5 STORYBOARD - SETTING UP KNOWLEDGE NETWORKS	97	(80)
5.1 INTRODUCTION	97	(2)
5.2 CLARIFY THE KNOWLEDGE VISION	99	(3)
5.3 DECIDE ON THE NETWORK OPTION	102	(10)
5.3.1 Identify Your Knowledge Strategy	103	(1)
5.3.2 Select and Understand a Process or Task	104	(2)
5.3.3 Perform a Stakeholder Analysis	106	(1)
5.3.4 Understand the Different Types of Knowledge Needed	107	(2)
5.3.5 Decide on the Network Option	109	(3)
5.4 SELECT THE APPROPRIATE NETWORK REFERENCE TYPE	112	(9)
5.4.1 Types of Operational Knowledge Tasks and Types of Knowledge Created	113	(2)
5.4.2 The Facilitating Conditions Determine the Knowledge Network Reference Type	115	(3)
5.4.3 Identified Deliverables Determine the Appropriate Knowledge Network	118	(3)
5.5 SET UP THE SELECTED KNOWLEDGE NETWORK	121	(45)
5.5.1 Start-up	122	(5)
5.5.2 Mapping Processes and Roles	127	(23)
5.5.3 Facilitate Relationships to the Outside World	150	(6)
5.5.4 Establish Internal Measurement	156	(10)
5.6 MEASURE AND ADAPT THE KNOWLEDGE NETWORK	166	(11)
5.6.1 Internal Knowledge Network Measurement System	167	(10)
6 SUMMARY AND ACTION PLAN	177	(4)
7 LIST OF FIGURES	181	(2)
8 LIST OF TABLES	183	(2)
9 INDEX	185	(2)
10 REFERENCES	187