Putting the One Minute Manager to Work

by Blanchard, Ken

• ISBN13: 9780060881672
• ISBN10: 0060881674
• Format: Hardcover
• Copyright: 2009-11-20
• Publisher: HarperCollins Publications

Summary

The One Minute Manager, published in 1982, took the world by storm. More than 13 million copies have been sold in this country and it has been translated into more than 25 languages, making it one of the most influential books about business management ever written. The second book in this record-breaking series, Putting the One Minute Manager to Work, turns the three secrets of One Minute Management into day-to-day skills and shows how they work in real-life situations. By going straight to boardrooms and assembly lines for their examples, the authors put the One Minute concepts into working systems that directly affect a company's bottom line. Here is the next step in the revolutionary, simple, and uniquely effective system that is changing how the world runs business.

Table of Contents

The Question	13	(2)
The One Minute Manager	15	(5)
Easier Said Than Done	20	(4)
The ABC's of Management	24	(3)
A Basic Course in ABC's	27	(1)
The ABC's of Management: A Summary	28	(16)
Managing Winners	44	(2)
Effective Reprimanding	46	(8)
Theory into Practice	54	(3)
Setting the Stage for Price	57	(3)
The Price System	60	(1)
Pinpoint the Performance	61	(1)
Record Current Performance	62	(3)
Involve People	65	(9)
Coach for Performance	74	(5)
Evaluate Progress	79	(5)
The Price System: A Summary	84	(2)
Hank Pays the Price	86	(13)
Some Final Thoughts	99	(2)
Making a Commitment	101	(1)
Putting the One Minute Manager to Work	102	(3)
Concept Praisings	105	(1)
Personal Praisings	106	(4)
About the Authors	110	(2)
Services Available	112

Excerpts

Putting the One Minute Manager to Work
How to Turn the 3 Secrets into Skills

Chapter One

When the veteran manager finished reading The One Minute Manager, he put the book down on his coffee table. He leaned back with a questioning look. He had first read the book at the office but had brought it home to give it another reading.

"Even after a second time through," he thought to himself, "I cannot argue with the logic of the three secrets of the One Minute Manager. But if I practice them, will I actually become a more productive manager?"

The veteran manager decided to do something about his question. The next morning he would call a manager in a town a few hours away who had, in recent years, turned a troublesome company into a very profitable enterprise. The veteran had read a newspaper interview with this manager in which he had credited much of his success to practicing One Minute Management. In fact, he now called himself a "One Minute Manager."

The next morning when the veteran manager got to his office, he called the new One Minute Manager. He introduced himself and asked the manager if he could see him sometime that week and talk about One Minute Management. The veteran had been warned what the answer might be but he was still surprised when the One Minute Manager actually said, "Come anytime except Wednesday morning. That's when I meet with my key people. To be honest with you, I don't have much else scheduled this week. You pick the time."

"I'll be over tomorrow morning at ten," said the veteran manager, chuckling to himself. When he hung up the phone he thought, "This ought to be interesting. I'm sure I'll get my questions answered."

When the veteran manager arrived at the One Minute Manager's office, the secretary said, "He's expecting you. Go right in."

As he entered the room, he found a man in his late forties standing by the window looking out.

The veteran manager coughed and the One Minute Manager looked up. He smiled and said, "Good to see you. Let's sit down over here." He led the manager to a conversation area in the corner of the room.

"Well, what can I do for you?" the One Minute Manager asked as he sat down.

"I have read The One Minute Manager and so have my people," the veteran manager began. "I'm enthusiastic right now and so are they, but that has happened before when a new management system has been introduced. My question is how do you put One Minute Management to work in a way that turns the secrets into usable skills and makes a difference where it really counts—in performance?"

"Before I attempt to answer that question," said the One Minute Manager, "let me ask you one. What do you think the message of One Minute Management is?"

"It's quite simple," said the veteran manager. "If you have a sheet of paper I'll write it down for you."

The One Minute Manager went over to his desk and got a pad. He gave it to the veteran manager. Without pausing the veteran manager wrote:

People Who Produce Good Results Feel Good About Themselves

"That's an interesting twist," said the One Minute Manager, gesturing to a plaque on the wall behind his desk. It read: People Who Feel Good About Themselves Produce Good Results. "Why did you change it?"

"I think it better represents the essence of One Minute Management," insisted the veteran manager, "and besides, it's more consistent with what you teach."

"Consistent?" questioned the One Minute Manager.

"Yes," responded the veteran manager firmly. "You say that one of the key ingredients to a One Minute Praising is to be specific—to tell the person exactly what he or she did right."

"That's true," said the One Minute Manager.

"Then praisings, which help make people feel good about themselves, are not effective unless those people have done something positive first," smiled the veteran manager, feeling he had the One Minute Manager trapped.

"You're a tough man," laughed the One Minute Manager, "and you really have a handle on One Minute Management. I think I can learn a few things from you. I'll feel good about sharing as much as I can too."

"I doubt if you will learn much from me," said the veteran manager. I'm just a 'street fighter' who has survived."

"Can't take a compliment, huh?" mused the One Minute Manager. "Most people can't quite accept being praised."

"I would imagine that's because we've never gotten much practice receiving praisings," said the veteran manager. "And it's not easy to do something that you're not used to doing, even if you believe in it."

"Right," said the One Minute Manager. "One of the reasons it's hard to implement One Minute Management is that people will have to change some of their old behavior. And focusing on and changing how people treat each other in organizations is something that gets only lip service. Most top managers think that management training is just a fringe benefit—a nice little frill they can give all their employees every year. That's why I have that saying on the wall," he added as he gestured to a plaque on the other side of the room. It said:

Most Companies Spend All Their Time Looking For Another Management Concept And Very Little Time Following Up The One They Have Just Taught Their Managers

"That's so true," said the veteran manager. "And people do the same thing. They're always looking for the next quick fix rather than using what they have already learned. They go from one diet program to another diet program, one exercise plan to another, without following the last program."

"Then they wonder why they don't lose weight or build up their hearts," said the One Minute Manager. "It reminds me of a story of the man who slipped and fell off a cliff while hiking on a mountaintop. Luckily he was able to grab a branch . . . "

Putting the One Minute Manager to Work
How to Turn the 3 Secrets into Skills. Copyright © by Ken Blanchard. Reprinted by permission of HarperCollins Publishers, Inc. All rights reserved. Available now wherever books are sold.

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Excerpted from Putting the One Minute Manager to Work: How to Turn the 3 Secrets into Skills by Ken Blanchard, Robert Lorber, Ken Blanchard
All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.