The Quality Audit for ISO 9001:2000: A Practical Guide

by Wealleans,David

• ISBN13: 9780566085987
• ISBN10: 0566085984
• Edition: 2nd
• Format: Hardcover
• Copyright: 2005-01-28
• Publisher: Ashgate Gower

Summary

Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While the basic premise of the original book is still sound, the reality of auditing the new standard has shown up various areas which require refinement - this new edition addresses that need. It remains a pragmatic guide, covering all aspects of auditing, including certification assessment, supplier investigation and internal audit, enabling auditors to appreciate the approaches adopted by those working in related areas. With its detailed analysis of the requirements of ISO 9001:2000, this book will also be of interest to all those involved in implementing certified quality management systems, as well as the auditors who are required to examine those systems.A down-to-earth approach is taken throughout The Quality Audit for ISO 9001:2000, avoiding the impractical and nit-picking methods which have so often characterized quality management audits, making it an invaluable source of realistic advice. It demonstrates how to produce real benefits from an audit programme rather than simply guaranteeing compliance to a documented system. Everyone who sees audits as a useful tool for business improvement should read this book!

Table of Contents

Figures	ix
Preface	xi
Acknowledgements	xiii
Abbreviations	xv
PART ONE PUTTING THE AUDIT IN CONTEXT	1	(150)
1 Introduction to auditing	3	(18)
Background
What is auditing?
What is quality auditing?
Who does it?
How does it work?
Producing results
Processes
Vocabulary
Integrated auditing
Learning from this book
Summary
2 Purpose, benefits and types	21	(18)
Basic types
Horizontal and vertical audits
Management and technical audits
What are audits for?
Who wants audits?
Variations in technique
Drawbacks and pitfalls
Corporate internal audit
Summary
3 Quality and quality management	39	(16)
What is quality?
Little things matter
Prevention vs. detection
Quality management
Total quality management
Process management
Quality management systems
Quality documentation
Quality costs
Summary
4 ISO 9000 quality standards	55	(36)
History and development of quality standards
The ISO 9000 family
Purpose and intention of the ISO 9000 series
Contents of ISO 9001
Process analysis
ISO 9000
ISO 9004
Summary
5 ISO 19011 auditing standard	91	(22)
Introduction
History
Application
Terminology
Contents
Summary
6 Quality management system certification	113	(18)
Independent certification-purpose and use
Pitfalls and problems
The certification process
Scope
Certification companies
Accreditation
Maintenance and surveillance
The implementation project
Sector schemes
Product certification
Making best use of the certificate
Keeping the assessor in check
Summary
7 Selection, training and competence of auditors	131	(20)
Auditor qualities
Selection of internal auditors
Selection of external auditors
Training
Independence
Relevant experience
Tenure of service
Continuing professional development (CPD)
Registration and qualification
Future of registration
Summary
PART TWO RUNNING THE AUDIT	151	(128)
8 Planning	153	(14)
Audit planning
Defining individual audits
Defining the internal audit
Creating a schedule
Taking account of circumstances
Revising the plan
Identification of resources
Selecting the audit teams
Scoping the audit
Coordination of the audit
Provision of audit collateral
Guides
Monitoring progress
Summary
9 Preparation	167	(18)
Why prepare?
When to prepare
Data gathering
Making use of the background data
Team preparation
Problem identification
Use of checklists
A process-based approach
Summary
10 Conducting the audit	185	(32)
Conducting the examination
Arrival
Opening meeting
Commencing the investigation
Findings review and write-up
Closing meeting
Managing the progress of the audit
Consultancy audits
Summary
11 Reporting and documentation	217	(18)
Purpose of audit reports
The verbal report
Choosing the written words
The corrective action request sheet
No-action forms
Summary reports
Alternative formats
Report circulation and storage
Report writing skills
Summary
12 Audit management and follow-up	235	(14)
The audit programme coordinator
Scheduling
Individual audit planning
Action tracking
Non-compliance arbitration
Resource management
Audit analysis and reporting
Management review
Summary
13 Techniques	249	(16)
The need for audit techniques
Integrating audits into the company
Time management
Conduct of meetings
Questioning
Listening
Non-verbal communication
Observation
Analysis
Audit collateral
Summary
14 Product and process audits	265	(14)
Management, product and process audits
Why conduct process audits?
Planning the process audit
Preparation
Conducting the process audit
Conclusions and findings
Reporting and action
Product audits
Summary
PART THREE THE FUTURE	279	(16)
15 Quality systems and auditing - implications for the future	281	(14)
Quality systems-the future
The future of quality auditing
Automation
Summary
Index	295