Quality Control

by Besterfield, Dale H.

• ISBN13: 9780130256683
• ISBN10: 0130256684
• Edition: 6th
• Format: Hardcover w/CD
• Copyright: 2001-01-01
• Publisher: PRENTICE HALL

Summary

For undergraduate/graduate-level courses in Quality Control, Statistical Process Control, Quality Improvement and Quality Assurance. Practical and state-of-the-art in approach, this text provides fundamentalyet comprehensive-coverage of quality control concepts. Sufficient theory is presented to ensure that students gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.

Table of Contents

Preface	iii
Introduction to Quality	1	(20)
Introduction	1	(4)
Responsibility for Quality	5	(7)
Chief Executive Officer	12	(1)
Computers and Quality Control	13	(8)
Total Quality Management---Principles and Practices	21	(52)
Introduction	21	(1)
Basic Approach	22	(2)
Leadership	24	(9)
Customer Satisfaction	33	(4)
Employee Involvement	37	(4)
Continuous Process Improvement	41	(9)
Supplier Partnership	50	(2)
Performance Measures	52	(17)
Deming's 14 Points	69	(1)
Final Comments	70	(3)
Total Quality Management---Tools and Techniques	73	(30)
Statistical Process Control	73	(14)
Acceptance Sampling	87	(1)
Reliability	87	(1)
Design of Experiments	88	(1)
Failure Mode and Effect Analysis	88	(1)
Quality Function Deployment	88	(1)
ISO 9000	89	(7)
ISO 14000	96	(1)
Benchmarking	97	(1)
Total Productive Maintenance	97	(1)
Seven Management and Planning Tools	98	(1)
Concurrent Engineering	98	(1)
Computer Program	98	(5)
Fundamentals of Statistics	103	(54)
Introduction	103	(4)
Frequency Distribution	107	(13)
Measures of Central Tendency	120	(7)
Measures of Dispersion	127	(5)
Other Measures	132	(3)
Concept of a Population and a Sample	135	(2)
The Normal Curve	137	(7)
Tests for Normality	144	(4)
Computer Program	148	(9)
Control Charts for Variables	157	(66)
Introduction	157	(7)
Control Chart Techniques	164	(19)
State of Control	183	(9)
Specifications	192	(8)
Process Capability	200	(6)
Different Control Charts	206	(8)
Computer Program	214	(9)
Additional SPC Techniques for Variables	223	(28)
Introduction	223	(1)
Continuous and Batch Processes	223	(5)
Short-Run SPC	228	(15)
Gage Control	243	(5)
Computer Program	248	(3)
Fundamentals of Probability	251	(28)
Basic Concepts	251	(11)
Discrete Probability Distributions	262	(9)
Continuous Probability Distributions	271	(3)
Distribution Interrelationship	274	(1)
Computer Program	274	(5)
Control Charts for Attributes	279	(44)
Introduction	279	(2)
Control Charts for Nonconforming Units	281	(20)
Control Charts for Count of Nonconformities	301	(10)
A Quality Rating System	311	(3)
Computer Program	314	(9)
Lot-By-Lot Acceptance Sampling by Attributes	323	(38)
Fundamental Concepts	323	(7)
Statistical Aspects	330	(20)
Sampling Plan Design	350	(7)
Computer Program	357	(4)
Acceptance Sampling Systems	361	(58)
Lot-by-lot Acceptance Sampling Plans for Attributes	362	(33)
Acceptance Sampling Plans for Continuous Production	395	(8)
Acceptance Sampling Plans for Variables	403	(16)
Reliability	419	(26)
Fundamental Aspects	419	(6)
Additional Statistical Aspects	425	(10)
Life and Reliability Testing Plans	435	(7)
Computer Program	442	(3)
APPENDIX	445	(11)
Table A Areas Under the Normal Curve	446	(2)
Table B Factors for Computing Central Lines and 3σ Control Limits for X, s, and R Charts	448	(1)
Table C The Poisson Distribution	449	(5)
Table D Random Numbers	454	(1)
Table E Commonly Used Conversion Factors	455	(1)
Selected Bibliography	456	(2)
Glossary	458	(3)
Answers to Selected Problems	461	(6)
Index	467