Quality Function Deployment: Integrating Customer Requirements into Product Design

by Akao, Yoji

• ISBN13: 9781563273131
• ISBN10: 1563273136
• Format: Paperback
• Copyright: 2004-11-03
• Publisher: Productivity Pr

Summary

Written by the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement, this book provides a thorough grounding in how to implement QFD. Yoji Akao explains the concepts and methods of this remarkable systems engineering approach. He demonstrates use and promotion of quality deployment charts and quality control process charts with regard to pre-production, as well as reliability deployment. He covers QFD for the construction and service industry and for software development. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation. Written by the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement, this book provides a thorough grounding in how to implement QFD. Yoji Akao explains the concepts and methods of this remarkable systems engineering approach. He demonstrates use and promotion of quality deployment charts and quality control process charts with regardto pre-production, as well as reliability deployment. He covers QFD for the construction and service industries and for software development. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference for QFD implementation.

Table of Contents

List of Charts and Figures	p. vii
Publisher's Foreword	p. xiii
Introduction	p. xv
Preface	p. xvii
An Introduction to Quality Function Deployment	p. 1
Using the Demanded Quality Deployment Chart	p. 25
Using and Promoting Quality Charts	p. 51
Using Quality Deployment Charts: Subsystems, Parts Deployment, Quality Assurance Charts	p. 83
Using Quality Control Process Charts: Quality Function Deployment at the Preproduction Stage	p. 113
Quality Function Deployment and Technology Deployment	p. 147
Quality Deployment and Reliability Deployment	p. 181
Quality Deployment and Cost Deployment	p. 211
Quality Function Deployment in Process Industries	p. 237
Quality Development in the Construction Industry	p. 263
Quality Function Deployment for the Service Industry	p. 299
Quality Function Deployment for Software Development	p. 329
About the Author/Editor-in-Chief	p. 355
Glossary	p. 357
Index	p. 363
Table of Contents provided by Ingram. All Rights Reserved.