Quality in Health Care: Strategic Issues in Health Care Management

by Davies, Huw T. O.

• ISBN13: 9780754616139
• ISBN10: 0754616134
• Edition: 1st
• Format: Hardcover
• Copyright: 2001-06-01
• Publisher: ASHGATE PUBLISHING COMPANY

Summary

Enhancing the quality of health services remains a key challenge for all health systems, whatever their stage of development. This collection of leading-edge research from Europe and America explores both quantitative and qualitative approaches to identifying and remedying deficiencies in health care.

Table of Contents

List of Figures	viii
List of Tables and Boxes	ix
Acknowledgements	x
Editors' Preface	xi
SECTION ONE: SYSTEM ISSUES	1	(26)
The Sisyphean Challenge: Health Services Integration	3	(14)
Thomas G. Rundall
Process Innovation in Health Care: A New Model for the New Knowledge Economy	17	(10)
Mattia J. Gilmartin
David Melzer
SECTION TWO: BRINGING ABOUT QUALITY IMPROVEMENT	27	(78)
Challenges on the Road to Clinical Governance: The United Kingdom's Strategy for Health Care Quality Improvement	29	(8)
Andrew B. Bindman
Health Reforms and Quality of Care: Lessons Learnt from Ghana and Central America	37	(7)
Victoria Doyle
David Haran
Life Cycles in Vivo: Views from the Front Line in the Implementation of a Performance Management System	44	(14)
Peter Buckley
James Watkin
Benchmarking Bed Management: The State of the Art? An Exploration of Best Practice in Bed Management	58	(21)
Ruth Boaden
Paul Haywood
John Turner
Mary Massey
Quality of Care: Should we Legislate or Educate? The Nursing Home Scenario as a Case Study	79	(12)
Carmel M. Hughes
Transformational Change of Health Care Quality: Systemic Reorientation --- Not Magic Bullets	91	(14)
Huw Talfryn Oakley Davies
SECTION THREE: VARIATIONS IN HEALTH CARE	105	(66)
Variance in Practice Emergency Medical Admission Rates: Is it Due to Patients, Doctors or Society?	107	(11)
Rebecca Duffy
Harry Staines
Variations in General Practitioner Referral Rates: Are There Lessons in the Literature?	118	(26)
Catherine A. O'Donnell
Going Public on Clinical Performance: Lessons from the USA	144	(14)
Martin N. Marshall
On the Limitations and Pitfalls of Performance Measurement Systems in Health Care	158	(13)
Russell Mannion
Maria Goddard
Peter C. Smith
SECTION FOUR: INCORPORATING USER VIEWS	171	(42)
What do Older People Expect from Health and Social Care in the Community?	173	(11)
P. Kliempt
Danny Ruta
Simon Ogston
Marion E.T. McMurdo
Serving all the Community? The Views and Preferences of Lesbian and Gay Consumers of Health Care	184	(14)
Yaniv Poria
Adrian Coyle
Terry Desombre
Strategic Health Care Policy and Development for Maori, the Indigenous People of New Zealand	198	(15)
Lynette Stewart
Louise David
Sharon Shea
SECTION FIVE: CHOICE	213	(14)
Limited Access to Alternative Models of Maternity Care in the UK: Barriers to Change	215	(12)
J.S. Tucker
Wendy Graham
Marion Hall
List of Contributors	227