Quality Management: A New Era; Hong Kong, 14-15 January 2005

by Chan, Jimmy; Kwan, Reggie; Wong, Eric; International Conference on Quality Mana

• ISBN13: 9789812562890
• ISBN10: 9812562893
• Format: Paperback
• Copyright: 2005-06-30
• Publisher: World Scientific Pub Co Inc

Summary

- Covers the application of statistical tools in six sigma practices- Reveals the application of project management tools in quality management and six sigma practices- Elucidates contemporary ideas in the field.

Table of Contents

Message from the Editors	v
PART ONE Six Sigma Overview	1	(26)
1. Six Sigma in the New Era of Quality Management	3	(13)
T. Bendell
2. Using Statistical Software to Accelerate Six Sigma	16	(11)
J. Atlas
PART TWO Strategies and Models	27	(36)
3. Organizational Excellence Strategies and Key Performance Results	29	(9)
L. Boulter
4. A Roadmap to Good Manufacturing Practice	38	(13)
J.S.F. Chan, Y.Y.M. Chow and W.C.F. Cheung
5. Strategic Revitalization of Student Counseling through Six Sigma	51	(12)
R. Kwan, J.S.F. Chan, A. K. Lui and P Tsang
PART THREE SMEs	63	(38)
6. A Six Sigma Implementation Plan for SMEs	65	(15)
E.T.T. Wong and L.T.S. Fok
7. Integrated Management System Facilitates Quality Improvement in Small and Medium Sized Enterprises	80	(11)
W.C.F. Cheung, J.S.F. Chan and Y.Y.M. Chow
8. Strategic Implementation of Six Sigma through Readiness Assessment in Chinese Entreprise: Case Studies	91	(10)
C.O. Chan and H. Sun
PART FOUR Supply Chain	101	(40)
9. A Self-Assessment Model on Supply Chain Management: Analytic Hierarchy Process (AHP) Approach	103	(10)
J.P.F. Leung and K.S. Chin
10. A Six Sigma Based Benchmarking Framework for Maintenance Logistic Provider	113	(12)
K.L. Choy, V.W.S. Teung, E.T.T. Wong and H.K.H. Chow
11. Organizational Learning through International Sub-contracting with Multinational Integrators	125	(16)
X. Chen and K.S. Chen
PART FIVE Software Quality	141	(36)
12. Quality Management in Software Engineering	143	(18)
O.T.S. Au
13. Applying Six Sigma to Software Quality Management	161	(5)
W. Wang and P.T. Tse
14. Software maintenance Quality Management Policy Model	166	(11)
C.C. Leung and S.L. Chung
PART SIX Performance Evaluation and Maintenance	177
15. Damage Mechanics and Fracture Mechanics in Maintenance Engineering	179	(15)
C. Y. Tang, C.P. Tsui, K C. Chan and E. W.M. Lee
16. An Innovative Aviation Customer-Supplier Relationship Model	194
E.T.T. Wong, K.S. Fung, J. Lee and L. Kerr