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9780135019672

Quality Management for Organizational Excellence : Introduction to Total Quality

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  • ISBN13:

    9780135019672

  • ISBN10:

    0135019672

  • Edition: 6th
  • Format: Hardcover
  • Copyright: 2008-12-30
  • Publisher: Prentice Hall
  • View Upgraded Edition

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Summary

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management. An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.

Table of Contents

Philosophy and Concepts
The Total Quality Approach to Quality Management
Quality and Global Competitiveness
Strategic Management: Planning and Execution for Competitive Advantage
Quality Management, Ethics, and Corporate Social Responsibility
Partnering and Strategic Alliances
Quality Culture: Changing Hearts, Minds, and Attitudes
Customer Satisfaction, Retention, and Loyalty
Employee Empowerment
Leadership and Change
Team Building and Teamwork
Effective Communication
Education and Training
Overcoming Politics, Negativity, and Conflict in the Workplace
ISO 9000 and Total Quality: The Relationship
Tools and Techniques
Overview of Total Quality Tools
Problem Solving and Decision Making
Quality Function Deployment (QFD)
Optimizing and Controlling Processes Through Statistical Process Control (SPC)
Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma
Benchmarking
Just-in-Time Manufacturing (JIT)
Implementing Total Quality Management
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

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