Quality and Performance Excellence Management, Organization, and Strategy

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  • Edition: 5th
  • Format: Paperback
  • Copyright: 2007-03-12
  • Publisher: South-Western College Pub
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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.


This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.

Table of Contents

Foundations of Quality and Performance Excellence
Introduction to Quality and Performance Excellence
Frameworks for Organizational Quality
Performance Excellence, Competitive Advantage, and Strategic Management
Performance Excellence and Organization Theory
Quality in Customer-Supplier Relationships
Designing Organizations for Performance Excellence
Designing, Controlling, and Improving Organizational Processes
Tools and Techniques for Performance Excellence
Performance Excellence and Organizational Behavior
Quality Teamwork
Engagement, Empowerment, and Motivation
Leadership and Implementation
Leadership for Performance Excellence
Performance Excellence and Organizational Change
Table of Contents provided by Publisher. All Rights Reserved.

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