rent-now

Rent More, Save More! Use code: ECRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

9780324381320

Quality and Performance Excellence Management, Organization, and Strategy

by
  • ISBN13:

    9780324381320

  • ISBN10:

    0324381328

  • Edition: 5th
  • Format: Paperback
  • Copyright: 2007-03-12
  • Publisher: South-Western College Pub
  • View Upgraded Edition

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Write a Review Icon Write a Review
List Price: $213.99 Save up to $53.50
  • Buy Used
    $160.49
    Add to Cart Free Shipping Icon Free Shipping

    USUALLY SHIPS IN 2-4 BUSINESS DAYS

Summary

This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.

Table of Contents

Preface
Foundations of Quality and Performance Excellence
Introduction to Quality and Performance Excellence
Frameworks for Organizational Quality
Performance Excellence, Competitive Advantage, and Strategic Management
Performance Excellence and Organization Theory
Quality in Customer-Supplier Relationships
Designing Organizations for Performance Excellence
Designing, Controlling, and Improving Organizational Processes
Tools and Techniques for Performance Excellence
Performance Excellence and Organizational Behavior
Quality Teamwork
Engagement, Empowerment, and Motivation
Leadership and Implementation
Leadership for Performance Excellence
Performance Excellence and Organizational Change
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program