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9780029266250

Quality Is Personal A Foundation For Total Quality Management

by
  • ISBN13:

    9780029266250

  • ISBN10:

    0029266254

  • Format: Paperback
  • Copyright: 1993-06-28
  • Publisher: Free Press

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Summary

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management. 20 line drawings.

Author Biography

Harry V. Roberts is the Sigmund E. Edelstone Professor of Statistics and Quality Management in the Graduate School of Business at the University of Chicago. He is the author or coauthor of more than 10 books and 60 articles on subjects related to statistics and Total Quality Management.

Table of Contents

Foreword
Tips for the Reader
Acknowledgments
Introduction
Quality, Personal Quality, and Personal Quality Checklistsp. 1
How to Get Started on Your Own Personal Quality Checklistp. 27
Experiences with Personal Quality Checklistsp. 45
Other Routes to Personal Quality Improvementp. 61
Beyond Personal Qualityp. 109
Conclusionp. 131
Appendix: Elementary Statistics Tutorial Based on Personal Qualityp. 133
Indexp. 161
About the Authorsp. 169
Table of Contents provided by Blackwell. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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