Quality-Oriented Design of Business Processes

by Mertins, Kai; Jochem, Roland

• ISBN13: 9780792384847
• ISBN10: 0792384849
• eBook ISBN(s): 9781461550716
• Edition: CD
• Format: Hardcover
• Copyright: 1999-07-01
• Publisher: Kluwer Academic Pub

Summary

Quality-Oriented Design of Business Processes introduces a modeling method, 'Integrated Enterprise Modelling' (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of products and organizational performance through optimizing complex business processes and organizational design. Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of Business Processes, which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes. The book discusses the IEM method thoroughly and applies it to the concept of 'Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. A computer-aided tool kit, called MOOGO (on a CD-ROM), is provided with the book. This software tool kit enables an organization to involve all appropriate personnel for purposes of modelling and optimizing business processes. Finally, the book describes the entry of the IEM method into national, European and international standardization.

Table of Contents

Business Process Design and Quality Management	1	(8)
The Company as a System	1	(2)
Model	3	(2)
Method and Modeling Language	5	(1)
Business Process	6	(1)
Quality Management	7	(1)
Business Process Model	7	(1)
Business Process Design	7	(2)
Requirements of Business Process Design	9	(8)
Introduction	9	(1)
Requirements of Organizational Development	9	(2)
Requirements of Quality Management	11	(2)
Requirements of Information Systems Planning	13	(1)
Requirements of Controlling and Cost Accounting	14	(1)
Summary and Need for Action	15	(2)
Quality-Oriented Design of Business Processes	17	(48)
Introduction	17	(1)
Modeling Language to Describe Business Processes and Quality Aspects	18	(18)
Basic Constructs	18	(5)
Views	23	(2)
Process Modeling	25	(4)
Express for the Formal Description of the Modeling Language	29	(7)
Integration of Quality Management	36	(13)
Process-Oriented Integration of Quality Management	36	(2)
Descriptive Rules for Quality Management	38	(5)
QM Elements as Process Modules	43	(3)
Support of the Corporate QM System through Control Circuit Models and Process Models to Derive Indicators	46	(3)
Reference Models and Model Libraries	49	(16)
Introduction	49	(1)
Reference Model `Order Throughput'	50	(11)
Model Library Quality Management	61	(4)
Modeling Rules for Quality-Oriented Design of Business Processes	65	(24)
Goals and Requirements of Modeling Rules	65	(2)
General Requirements of Modeling Rules	66	(1)
QM-typical Requirements of Modeling Rules	66	(1)
Approaches to Quality-Oriented Modeling	67	(5)
Modeling Steps	67	(2)
Ways to Quality-Oriented Modeling	69	(3)
Goal Finding and System Delimitation	72	(2)
Goals	72	(1)
Determination of the Limits of a Model	72	(1)
Determination of the Desired Level of Detail	73	(1)
Model Creation	74	(9)
Goal and Desired Results	74	(1)
Identification of Objects and Object Classes to be Modeled	75	(1)
Creation of Process Models	75	(2)
Creating QM-Related Process Models	77	(4)
Creation of Information Models	81	(1)
Creating QM-Related Information Models	82	(1)
Development of Specific Submodels	83	(1)
Model Evaluation	83	(3)
Targets and Possibilities of a Model Evaluation	83	(1)
Specification of Improvement Potentials in Quality Management	84	(2)
Model Modification	86	(3)
Targets and Desired Results	86	(1)
Determining the Base Model	87	(1)
Identifying the Modification Requirements of an Existing Model	87	(1)
Executing the Necessary Operations	88	(1)
Computer-Based Tool	89	(18)
Situation, Goals and Requirements	89	(1)
Tool Concept	90	(1)
The Enterprise Model in the Tool	91	(3)
Modeling of Views	91	(1)
Parameters	92	(1)
Integration of STEP/EXPRESS	93	(1)
Structure of the Tool	94	(2)
Modular Structure	94	(1)
Hardware and Software Requirements	94	(1)
Data Model	95	(1)
User Interface and Functionality	96	(3)
Modeling Components	96	(1)
Class Editors	96	(1)
Components' Editors	96	(1)
Business Process Editor	97	(1)
Editing Attributes/Parameters	98	(1)
Navigation in the Model	99	(1)
Interfaces	99	(1)
Interfaces with MS®-Windows™ Applications	99	(1)
Database Interfaces	99	(1)
Export/Import-Interfaces	99	(1)
Evaluation Mechanisms	100	(3)
Predefined Evaluations	100	(1)
Evaluations that can be Parametrized	101	(1)
User-Specific Evaluations	101	(1)
Example of an Evaluation	102	(1)
Summary and Directions of Development	103	(4)
Model-Based Development of Quality Management Documents	107	(26)
QM Systems and QM Documents	107	(1)
Methods of Document Development	108	(7)
Principle of Element-Oriented QM Document Development	108	(1)
Program-Technical Support of the Element-Oriented Approach	109	(2)
Principle of Model-Based QM Document Development	111	(4)
Description of the QM Documents with IEM Method	115	(7)
Document Structure	115	(1)
Development of a QM Document	116	(6)
Automatic Generation of QM Documents	122	(1)
Support of ISO 9000 Certification and Implementation	123	(9)
Supporting the Certification and Implementation Process	123	(3)
ISO 9000 Reference Models	126	(1)
Descriptive Rules of IEM Reference Models	127	(5)
Benefits of Model-Based QM Document Development	132	(1)
Case Study	133	(28)
Targets and Approach	133	(2)
Description of the Company	135	(1)
Actual State Analysis	136	(14)
Process Structure of the Company	136	(5)
Description of Time, Cost and Quality Requirements	141	(2)
Development and Description of Weak Points	143	(7)
Target Concept	150	(6)
Design	150	(1)
Production Planning	151	(2)
Design and Production of Manufacturing Devices	153	(3)
Implementation of QM System	156	(4)
Goals	156	(1)
Approach	156	(1)
Short Summary of Results	157	(1)
Target Concept and a Plan of Measures	158	(2)
Final Result of the Case Study	160	(1)
Standardization	161	(6)
Introduction	161	(1)
National	161	(4)
Nam 96.5.1 `Framework for a CIM System Integration'	162	(1)
Nam 96.4.8 `Industrial Manufacturing Data Management'	162	(2)
Nam 96.4.4 `Methodology, Tests of Conformity and Implementation'	164	(1)
Standardization Committee `Quality Management, Statistics and Certification Elements (NQSZ)-Subeommittee 1 `Quality Management''	164	(1)
Standardization Committee `Sachmerkmale' (NSM)	164	(1)
European	165	(1)
International	165	(2)
ISO/TC 184/SC 5/WG 1 ,, Modeling and Architecture'	165	(1)
ISO TC 184/SC 4/WG 5 ,, Express Language'	166	(1)
ISO/TC 184/SC 4/WG 8 ,, Manufacturing Management Data' (MANDATE)	166	(1)
Summary	167	(2)
Reference	169	(6)
Appendix A	175	(12)
Appendix B	187