Quantitative Methods in Health Care Management: Techniques and Applications, 2nd Edition

by Yasar A. Ozcan (Department of Health Administration, Virginia Commonwealth University, Richmond, Virginia)

• ISBN13: 9780470449035
• ISBN10: 0470449039
• Format: eBook
• Copyright: 2009-04-01
• Publisher: Jossey-Bass

Summary

Thoroughly revised and updated for Excelr, this second edition of Quantitative Methods in Health Care Management offers a comprehensive introduction to quantitative methods and techniques for the student or new administrator. Its broad range of practical methods and analysis spans operational, tactical, and strategic decisions. Users will find techniques for forecasting, decision-making, facility location, facility layout, reengineering, staffing, scheduling, productivity, resource allocation, supply chain and inventory management, quality control, project management, queuing models for capacity, and simulation. The book's step-by-step approach, use of Excel, and downloadable Excel templates make the text highly practical.Praise for the Second Edition"The second edition of Dr. Ozcan's textbook is comprehensive and well-written with useful illustrative examples that give students and health care professionals a perfect toolkit for quantitative decision making in health care on the road for the twenty-first century. The text helps to explain the complex health care management problems and offer support for decision makers in this field." -Marion Rauner, associate professor, School of Business, Economics, and Statistics, University of Vienna."Quantitative Methods in Health Care Administration, Second Edition covers a broad set of necessary and important topics. It is a valuable text that is easy to teach and learn from." -David Belson, professor, Department of Industrial Engineering, Viterbi School of Engineering, University of Southern California.

Table of Contents

Tables, Figures, & Exhibits

Foreword

Acknowledgments

The Author

Introduction

Introduction To Quantitative Decision-Making Methods In Health Care Management

Historical Background and the Development of Decision Techniques

The Health Care Manager and Decision Making

Information Technology (IT) and Health Care Management

The Scope of Health Care Services, and Recent Trends

Health Care Services Management

Distinctive Characteristics of Health Care Services

Summary

Key Terms

Forecasting

Steps in the Forecasting Process

Forecasting Approaches

Summary

Key Terms

Exercises

Decision Making In Health Care Facilities

The Decision Process

The Decision Tree Approach

Decision Analysis with Nonmonetary Values and Multiple Attributes

Summary

Key Terms

Exercises

Facility Location

Location Methods

Summary

Key Terms

Exercises

Facility Layout

Product Layout

Process Layout

Summary

Key Terms

Exercises

Reengineering

Work Design in Health Care Organizations

Summary

Key Terms

Exercises

Staffing

Workload Management Overview

Summary

Key Terms

Exercises

Scheduling

Staff Scheduling

Summary

Key Terms

Exercises

Productivity

Trends in Health Care Productivity: Consequences of PPS

Summary

Key Terms

Exercises

Resource Allocation

Linear Programming

Summary

Key Terms

Exercises

Supply Chain And Inventory Management

Health Care Supply Chain

Summary

Key Terms

Exercises

Quality Control

Quality in Health Care

Quality Measurement and Control Techniques

Summary

Key Terms

Exercises

Project Management

The Characteristics of Projects

Summary

Key Terms

Exercises

Queuing Models And Capacity Planning

Capacity Analysis and Costs

Summary

Key Terms

Exercises

Simulation

Simulation Process

Performance Measures and Managerial Decisions

Summary

Key Terms

Exercises

Appendixes

Standard Normal Distribution P(0 < z < x)

Standard Normal Distribution P(3.5 < z < 3.5)

Cumulative Poisson Probabilities

Distribution

References

Index

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