Quantum Leadership

by Porter-O'Grady, Timothy; Malloch, Kathy

• ISBN13: 9780763731854
• ISBN10: 0763731854
• Format: Hardcover
• Copyright: 2003-04-01
• Publisher: Jones & Bartlett

Summary

Quantum Leadership provides leaders in the health care industry with the skills they need to ensure that their organizations are guided accurately and effectively through periods of transformation. The authors offer unique strategies for dealing with the challenges and conflicts that can arise in health care organizations as rapid changes continue to affect the health care delivery system.

Table of Contents

Preface	p. ix
Acknowledgments	p. xiii
A New Vessel for Leadership: New Rules for a New Age	p. 1
Chapter Objectives	p. 1
Leading in a Fluid World	p. 2
Newton and Organizational Design	p. 4
Leaving the Industrial Age	p. 5
Change Is	p. 6
The Transition between Ages	p. 7
Leading Change	p. 9
Quantum Age Rules	p. 13
Conclusion	p. 37
Quiz Questions	p. 38
Thriving in Complexity: Ten Principles for Leaders in the Coming Age	p. 41
Chapter Objectives	p. 41
Chaos and Complexity and the Dance of Change	p. 43
Wholes Are Made up of Parts	p. 46
All Health Care Is Local	p. 49
Adding Value to a Part Adds Value to the Whole	p. 52
Simple Systems Make up Complex Systems	p. 54
Diversity Is a Necessity of Life	p. 56
Error Is Essential to Creation	p. 58
Systems Thrive When All of Their Functions Intersect and Interact	p. 60
Equilibrium and Disequilibrium Are in Constant Tension	p. 64
Change Is Generated from the Center Outward	p. 67
Revolution Results from the Aggregation of Local Changes	p. 70
Conclusion	p. 75
Quiz Questions	p. 77
The Leader as Peacemaker: Managing the Conflicts of a Multifocal Workplace	p. 79
Chapter Objectives	p. 79
Growth and Transformation	p. 80
Avoiding Unnecessary Conflict	p. 82
Identity-Based Conflict	p. 89
Interest-Based Conflict	p. 106
People and Behavior	p. 111
Conclusion	p. 113
Quiz Questions	p. 114
Living Leadership: Vulnerability, Risk Taking, and Stretching	p. 117
Chapter Objectives	p. 117
Leadership Fitness in the New Millennium	p. 118
Vulnerability	p. 119
Power	p. 120
The Cycle of Vulnerability	p. 122
New Relationships	p. 131
Complexity Communication	p. 137
Collective Mindfulness	p. 141
Strategies for Cultivating Leadership Vulnerability	p. 142
Is There a Choice?	p. 147
Conclusion	p. 147
Quiz Questions	p. 149
Healing Brokenness: Error as Opportunity	p. 151
Chapter Objectives	p. 151
Error in General	p. 152
Errors in Health Care Service	p. 156
Opportunities for Health Care Service	p. 161
Health Care Leadership: Errors and Opportunities	p. 164
Conclusion	p. 182
Quiz Questions	p. 184
Emotional Competence: A Vital Leadership Skill	p. 187
Chapter Objectives	p. 187
Underpinnings of Emotional Competence	p. 188
Integrated Leadership	p. 190
The Nature of Emotional Competence	p. 191
The Emotional Risks of Leadership	p. 202
The Benefits of Emotional Competence in Health Care	p. 203
Developing Emotional Competence	p. 209
Team Emotional Competence	p. 213
Measuring Emotional Competence	p. 216
Conclusion	p. 218
Quiz Questions	p. 219
Toxic Organizations and People: The Leader as Transformer	p. 223
Chapter Objectives	p. 223
Healing Is Our Business?	p. 225
Toxic Behaviors	p. 228
Ten Principles for Minimizing Toxic Behavior in Organizations	p. 242
Conclusion	p. 253
Quiz Questions	p. 255
Transformational Coaching: Leading the Membership Community	p. 259
Chapter Objectives	p. 259
From Responsibility to Accountability	p. 260
Transforming Work and the Transforming Worker	p. 264
Evolution and Revolution	p. 266
The Learning Organization	p. 267
Organizing for Transformation	p. 272
Dealing with the Lack of Time	p. 273
The Leader as Revolutionary	p. 277
Innovation Coaching	p. 281
Making Integration Work	p. 285
Hitting Problems Head On	p. 290
Eliminating Firefighting Altogether	p. 293
Conclusion	p. 295
Quiz Questions	p. 297
The Leader's Courage To Be Willing: Building a Context for Hope	p. 299
Chapter Objectives	p. 299
A Context for Hope	p. 300
Will	p. 301
Strategies To Facilitate Willingness	p. 311
Relighting the Lamp	p. 323
Conclusion	p. 324
Quiz Questions	p. 326
The New Spirit of Leadership: Becoming a Living Leader	p. 329
Chapter Objectives	p. 329
Chaos and the Call to Leadership	p. 330
Self-Management and Creativity	p. 334
Creativity and Innovation	p. 337
Exercising the Spirit	p. 345
Spiritual Intelligence: Ten Rules of the Road	p. 349
Becoming Self	p. 355
Listening for the Sounds of Change	p. 357
Finding Spirit in the Chaos	p. 358
The Compensations of Ignorance	p. 359
Mystery	p. 361
Synthesis and Synergy	p. 362
Quiz Questions	p. 365
Quiz Answers	p. 367
Index	p. 369
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