Quantum Leadership: A Textbook of New Leadership

by Porter-O'Grady, Timothy; O'Grady, Porter; Malloch, Kathy

• ISBN13: 9780834221185
• ISBN10: 0834221187
• Format: Hardcover
• Copyright: 2002-09-01
• Publisher: Jones & Bartlett Pub

Table of Contents

Preface	ix
Acknowledgments	xiii
A New Vessel for Leadership: New Rules for a New Age	1	(40)
Chapter Objectives	1	(1)
Leading in a Fluid World	2	(2)
Newton and Organizational Design	4	(1)
Leaving the Industrial Age	5	(1)
Change Is	6	(1)
The Transition between Ages	7	(2)
Leading Change	9	(4)
Quantum Age Rules	13	(24)
Conclusion	37	(1)
Quiz Questions	38	(3)
Thriving in Complexity: Ten Principles for Leaders in the Coming Age	41	(38)
Chapter Objectives	41	(2)
Chaos and Complexity and the Dance of Change	43	(3)
Principle 1: Wholes Are Made up of Parts	46	(3)
Principle 2: All Health Care Is Local	49	(3)
Principle 3: Adding Value to a Part Adds Value to the Whole	52	(2)
Principle 4: Simple Systems Make up Complex Systems	54	(2)
Principle 5: Diversity Is a Necessity of Life	56	(2)
Principle 6: Error Is Essential to Creation	58	(2)
Principle 7: Systems Thrive When All of Their Functions Intersect and Interact	60	(4)
Principle 8: Equilibrium and Disequilibrium Are in Constant Tension	64	(3)
Principle 9: Change Is Generated from the Center Outward	67	(3)
Principle 10: Revolution Results from the Aggregation of Local Changes	70	(5)
Conclusion	75	(2)
Quiz Questions	77	(2)
The Leader as Peacemaker: Managing the Conflicts of a Multifocal Workplace	79	(38)
Chapter Objectives	79	(1)
Growth and Transformation	80	(2)
Avoiding Unnecessary Conflict	82	(7)
Identity-Based Conflict	89	(17)
Interest-Based Conflict	106	(5)
People and Behavior	111	(2)
Conclusion	113	(1)
Quiz Questions	114	(3)
Living Leadership: Vulnerability, Risk Taking, and Stretching	117	(34)
Chapter Objectives	117	(1)
Leadership Fitness in the New Millennium	118	(1)
Vulnerability	119	(1)
Power	120	(2)
The Cycle of Vulnerability	122	(9)
New Relationships	131	(6)
Complexity Communication	137	(4)
Collective Mindfulness	141	(1)
Strategies for Cultivating Leadership Vulnerability	142	(5)
Is There a Choice?	147	(1)
Conclusion	147	(2)
Quiz Questions	149	(2)
Healing Brokenness: Error as Opportunity	151	(36)
Chapter Objectives	151	(1)
Error in General	152	(4)
Errors in Health Care Service	156	(5)
Opportunities for Health Care Service	161	(3)
Health Care Leadership: Errors and Opportunities	164	(18)
Conclusion	182	(2)
Quiz Questions	184	(3)
Emotional Competence: A Vital Leadership Skill	187	(36)
Chapter Objectives	187	(1)
Underpinnings of Emotional Competence	188	(2)
Integrated Leadership	190	(1)
The Nature of Emotional Competence	191	(11)
The Emotional Risks of Leadership	202	(1)
The Benefits of Emotional Competence in Health Care	203	(6)
Developing Emotional Competence	209	(4)
Team Emotional Competence	213	(3)
Measuring Emotional Competence	216	(2)
Conclusion	218	(1)
Quiz Questions	219	(4)
Toxic Organizations and People: The Leader as Transformer	223	(36)
Chapter Objectives	223	(2)
Healing Is Our Business?	225	(3)
Toxic Behaviors	228	(14)
Ten Principles for Minimizing Toxic Behavior in Organizations	242	(11)
Conclusion	253	(2)
Quiz Questions	255	(4)
Transformational Coaching: Leading the Membership Community	259	(40)
Chapter Objectives	259	(1)
From Responsibility to Accountability	260	(4)
Transforming Work and the Transforming Worker	264	(2)
Evolution and Revolution	266	(1)
The Learning Organization	267	(5)
Organizing for Transformation	272	(1)
Dealing with the Lack of Time	273	(4)
The Leader as Revolutionary	277	(4)
Innovation Coaching	281	(4)
Making Integration Work	285	(5)
Hitting Problems Head on	290	(3)
Eliminating Firefighting Altogether	293	(2)
Conclusion	295	(2)
Quiz Questions	297	(2)
The Leader's Courage To Be Willing: Building a Context for Hope	299	(30)
Chapter Objectives	299	(1)
A Context for Hope	300	(1)
Will	301	(10)
Strategies To Facilitate Willingness	311	(12)
Relighting the Lamp	323	(1)
Conclusion	324	(2)
Quiz Questions	326	(3)
The New Spirit of Leadership: Becoming a Living Leader	329	(38)
Chapter Objectives	329	(1)
Chaos and the Call to Leadership	330	(4)
Self-Management and Creativity	334	(3)
Creativity and Innovation	337	(8)
Exercising the Spirit	345	(4)
Spiritual Intelligence: Ten Rules of the Road	349	(6)
Becoming Self	355	(2)
Listening for the Sounds of Change	357	(1)
Finding Spirit in the Chaos	358	(1)
The Compensations of Ignorance	359	(2)
Mystery	361	(1)
Synthesis and Synergy	362	(3)
Quiz Questions	365	(2)
Appendix---Quiz Answers	367	(2)
Index	369