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9780471205715

Quest for Balance : The Human Element in Performance Management Systems

by ;
  • ISBN13:

    9780471205715

  • ISBN10:

    0471205710

  • Format: Hardcover
  • Copyright: 2002-06-11
  • Publisher: Wiley
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List Price: $49.95

Summary

Explains the competencies a manager must possess in order to use a balanced scorecard. * Features case studies of corporations who have successfully used the human element when implementing the balanced scorecard as a PMS.

Author Biography

Andre´ A. de Waal is a partner with Mulland Consulting Group, the Netherlands. He has master’s degrees in chemistry and business administration, a doctoral degree in economics, and is certified in production and inventory management. As a consultant, he has focused on projects including the selection and implementation of production, logistic, and financial software packages; cost analyses; and designing logistic concepts and information technology infrastructures. He recently worked on a benchmark study for a Dutch multinational performed in Japan, Germany, and the United States. De Waal has published over forty articles and twelve books on the topic of performance management.

Table of Contents

Introduction.
PART I.
Brief History of Performance Management Systems.
Identifying the Behavioral Factors.
Cases.
PART II.
Relation between Performance Management Systems Use and Management Styles.
Performance Management System and Managerial Behavior Survey.
About the Author.
Appendix A: Case Study Protocol.
Appendix B: Questionnaire

Supplemental Materials

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