Introduction | p. 1 |
Add Value | p. 3 |
Be a Star Performer | p. 4 |
Constantly Upgrade Your Skills | p. 9 |
Think Creatively | p. 12 |
Think Like an Entrepreneur | p. 16 |
Demonstrate an *Entrepreneurial Spirit | p. 17 |
Pitch Your Ideas | p. 20 |
Manage Your Manager | p. 22 |
Become a Leader | p. 25 |
Developing Leadership Skills | p. 26 |
Sharpening Your Thinking Skills | p. 32 |
Navigating Office Politics | p. 35 |
Manage Change | p. 39 |
It's a Changing World | p. 40 |
Be a Change Agent | p. 43 |
Initiating Change | p. 45 |
Provide Superior Service | p. 49 |
Put the Customer First | p. 50 |
Develop a Partnership | p. 52 |
Serve Internal Customers, Too | p. 57 |
Handle Conflict | p. 60 |
Dealing with Difficult Situations | p. 61 |
Communication Is Key | p. 65 |
Dealing with Difficult People | p. 67 |
Plan Your Career | p. 74 |
Take Responsibility for Your Career | p. 75 |
Make Connections | p. 80 |
Recovering from Job Loss | p. 84 |
Checklist | p. 88 |
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