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9780739309537

Raving Fans A Revolutionary Approach to Customer Service

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  • ISBN13:

    9780739309537

  • ISBN10:

    0739309536

  • Edition: Abridged
  • Format: CD
  • Copyright: 2004-01-13
  • Publisher: Random House Audio

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Summary

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Author Biography

<b>Ken Blanchard</b> is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of <b>The One Minute Manager</b> and eleven other bestselling books.<br><br><b>Sheldon Bowles</b>, co-author of <b>Gung Ho!</b>, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.<br><br>The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.<br><br><br><i>From the Cassette edition.</i>

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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