Reaching Out : Interpersonal Effectiveness and Self-Actualization

by Johnson, David W.

• ISBN13: 9780205460885
• ISBN10: 0205460887
• Edition: 9th
• Format: Paperback
• Copyright: 2009-01-01
• Publisher: Allyn & Bacon

Summary

This text is focused on the dynamics found in virtually all interpersonal relationships and continues to keep pace with new theory from a balanced, integrated perspective that includes numerous experiential exercises and examples. By reviewing current psychological research on how to build and maintain friendships and then integrating this material with a rich array of skill-building exercises, the text provides a thorough and appealing approach to learning about interpersonal skills. Text examples provide both contemporary and historical illustrations of how interpersonal skills have had significant effects on important events across many disciplines. Readers acquire the skills and knowledge to do the following: a) get to know and trust each other; b) communicate with each other accurately and unambiguously; c) resolve conflicts and relationship problems constructively; and d) encourage and appreciate diversity.

Table of Contents

Preface	xiii
CHAPTER 1 The Importance of Interpersonal Skills	1	(38)
The Power of Interpersonal Skills	1	(1)
The Relationship Imperative	2	(3)
Why Improve Your Interpersonal Skills?	5	(1)
Your Invitation to Improve Your Interpersonal Skills	6	(1)
What's in This Book	7	(2)
Interpersonal Interaction and Relationships	9	(3)
The Value of Interpersonal Relationships	12	(7)
Difficulties in Forming Relationships	19	(4)
The Application of Social Science Research to Interpersonal Skills	23	(1)
Learning from Experience	24	(2)
Learning Interpersonal Skills	26	(3)
Accepting the Invitation	29	(7)
Comprehension Test A	30	(1)
Comprehension Test B	31	(5)
Summary	36	(1)
Answers	37	(2)
CHAPTER 2 Self-Disclosure	39	(54)
Introduction	39	(6)
Being Open with and to Other People	45	(1)
Openness with Other People	46	(5)
Self-Disclosure and Self-Awareness	51	(6)
Self-Awareness Through Feedback from Others	57	(5)
Self-Disclosure and Self-Acceptance	62	(2)
Self-Disclosure and Self-Presentation	64	(24)
Comprehension Test A	86	(1)
Comprehension Test B	87	(1)
Self-Diagnosis	88	(1)
Summary	89	(2)
Answers	91	(2)
CHAPTER 3 Developing and Maintaining Trust	93	(30)
Introduction	93	(1)
Developing and Maintaining Trust	94	(2)
Building Interpersonal Trust	96	(1)
Being Trusting and Trustworthy	97	(2)
Trust and Communication	99	(1)
Destroying Trust	99	(1)
Re-Establishing Trust After It Has Been Broken	100	(1)
Trusting Appropriately	101	(1)
Trusting as a Self-Fulfilling Prophecy	102	(1)
Personal Proclivity to Trust	102	(1)
Trust in Friendships	103	(17)
Comprehension Test	103	(16)
Chapter Review	119	(1)
Self-Diagnosis	120	(1)
Summary	121	(1)
Answers	121	(2)
CHAPTER 4 Increasing Your Communication Skills	123	(44)
Introduction	123	(1)
What Is Communication?	124	(4)
Effective Communication Versus Misunderstandings	128	(4)
Comprehension Test A	131	(1)
Sending Messages Effectively	132	(16)
Comprehension Test B	135	(12)
Comprehension Test C	147	(1)
Improving Your Receiving Skills	148	(3)
Theory on Listening and Responding	151	(4)
Comprehension Test D	153	(2)
Theory on Selective Perception in Listening and Responding	155	(6)
Comprehension Test E	157	(1)
Comprehension Test F	158	(3)
Toward Improved Communication Skills	161	(2)
Chapter Review	161	(2)
Self-Diagnosis	163	(1)
Summary	164	(1)
Answers	164	(3)
CHAPTER 5 Expressing Your Feelings Verbally	167	(26)
The Power of Feelings	167	(1)
Saying What You Feel	168	(2)
What's Going on Inside?	170	(6)
Comprehension Test A	175	(1)
When Feelings Are Not Expressed	176	(2)
Comprehension Test B	177	(1)
Expressing Your Feelings Verbally	178	(9)
Comprehension Test C	180	(7)
Checking Your Perception of Another's Feelings	187	(3)
Chapter Review	189	(1)
Self-Diagnosis	190	(1)
Summary	190	(1)
Answers	191	(2)
CHAPTER 6 Expressing Your Feelings Nonverbally	193	(22)
Introduction	193	(1)
Nonverbal Communication	194	(2)
Characteristics of Nonverbal Communication	196	(2)
The Importance of Congruence Between Verbal and Nonverbal Messages	198	(1)
Status and Power in Nonverbal Expressions	199	(13)
Chapter Review	212	(1)
Self-Diagnosis	212	(1)
Summary	213	(1)
Answers	213	(2)
CHAPTER 7 Helpful Listening and Desponding	215	(36)
Responding to Another Person's Problems	215	(9)
Intentions Underlying the Responses	224	(9)
Comprehension Test A	232	(1)
Helping People Solve Their Problems	233	(1)
Listening and Responding Alternatives	234	(2)
Comprehension Test B	236	(1)
Phrasing an Accurate Understanding Response	236	(12)
Chapter Review	247	(1)
Self-Diagnosis	248	(1)
Summary	248	(1)
Answers	249	(2)
CHAPTER 8 Resolving Interpersonal Conflicts	251	(48)
Inevitability of Conflicts	251	(1)
Understanding Conflicts of Interest	252	(2)
Comprehension Test A	253	(1)
Mastering the Conflict Strategies	254	(6)
Comprehension Test B	259	(1)
Negotiating to Solve the Problem	260	(12)
Try, Try Again	272	(1)
Refusal Skills: This Issue Is Non-Negotiable	272	(24)
Chapter Review	295	(1)
Self-Diagnosis	296	(1)
Summary	297	(1)
Answers	297	(2)
CHAPTER 9 Anger, Stress, and Managing Feelings	299	(46)
The Nature of Stress	299	(5)
Managing Stress Through Social Support Systems	304	(2)
The Nature and Value of Anger	306	(4)
Comprehension Test	310	(1)
Rules for Managing Anger Constructively	310	(15)
Eliminating Unwanted Feelings from Your Life	325	(10)
Forgiveness	335	(1)
How to Deal with an Angry Person	336	(3)
Anger and Negotiations	339	(3)
Chapter Review	341	(1)
Self-Diagnosis	342	(1)
Summary	342	(1)
Answers	343	(2)
CHAPTER 10 Building relationships with Diverse Individuals	345	(36)
Introduction	345	(2)
Step One: Recognize and Value Diversity	347	(1)
Step Two: Interact with Diverse Individuals in a Cooperative Context	348	(1)
Step Three: Build Pride in Your Historical and Cultural Identity	349	(5)
Step Four: Appreciate Others' Historical and Cultural Backgrounds	354	(2)
Step Five: Establish a Superordinate Identity	356	(3)
Step Six: Reduce Internal Barriers to Constructive Interaction	359	(10)
Step Seven: Resolve Conflicts Constructively	369	(1)
Step Eight: Internalize Pluralistic Values	369	(1)
Other Aspects of Diversity	370	(5)
Friendships	375	(3)
Chapter Review	377	(1)
Self-Diagnosis	378	(1)
Summary	378	(1)
Answers	379	(2)
CHAPTER 11 Ethics of Relationships	381	(16)
Relationships and Ethics	381	(1)
Guidelines for Ethical Relationships	382	(12)
Chapter Review	393	(1)
Self-Diagnosis	394	(1)
Summary	394	(1)
Answers	395	(2)
CHAPTER 12 Epilogue	397	(14)
Importance of Interpersonal Skills	397	(2)
Interpersonal Effectiveness, Self-Actualization, and Interpersonal Skills	399	(5)
Looking Forward	404	(7)
Appendix	411	(4)
Glossary	415	(10)
References	425	(2)
Index	427