Combining stories from actual students with fascinating examples from pop culture and today's news, Real Communication explains why having versitile communication skills is imperative for successful personal and professional relationships.

Part One. Basic Communication Processes
Chapter 1. Communication: Essential Human Behavior
           We Must Communicate: Functions Essential to Living
                       Expressing Affiliation
                       Managing Relationships
                       Influencing Others
                      Real Communicators: What Job Will You Hold?
           How We Communicate
                       Characteristic of Communication
                       Assessing Communicative Value
           Communicating Competently
                       Competent Communication is Process-Oriented
                       Competent Communication is Appropriate and Effective
                       Competent Communication Involves Ethical Decisions
                       Competent Communication Involves Communication Skills
                       Wired for Communication: E-Mail Etiquette: How Not to Communicate with Your Professor
                       Competent Communication Involves Using Technology
                       What About You? Assessing Your Competence
           Modeling Communication
                       The Linear Model
                       The Interaction Model
                       The Competent Communication Model
                       Evaluating Communication Ethics: Friends with Money
           The Study of Communication
                       Communication Across Cultures: Judging Sex and Gender

Chapter 2. Communicating in a Digital Age
           Digital Origins
                       Then and Now
                       What About You? How Attached Are You to Social Media?
                       Ongoing Dynamic Changes
           Qualities of Digital Channels
                       Evaluating Communication Ethics: The Distracted Notetaker
                       Synchronicity of Messages
                       Media Richness and Naturalness
                       Communication Across Cultures: Mobile Apps Compete for World Influence
                       Message Privacy and Control
           The Power of the Crowd
                       Information Sharing
                       Social Support
                       Social Causes
                       Real Communicator: Heather Wight
           Overcoming Digital Challenges
                       Digital Disparities
                       Feeding Insecurities and Obsessions
                       Wired for Communication: Selfies as Visual Communication, Self-Promotion…and Self-Delusion
                       Cyber Attacks
           REAL REFERENCE: A Study Tool

Chapter 3. Perceiving the Self and Others
           Perception: Making Sense of Your World
                       Schemas: Organizing Perceptions
                       Attributions: Interpreting Your Perceptions
                       Improving Your Perceptions
           Perception in a Diverse World
                       The Cultural Context
                       Communication Across Cultures: Perceptions of Hair Color: A Gray Area
                       Perceptual Barriers
           Cognitions About Ourselves
                       What About You? Need for Cognition Scale
                       Self-Concept: Who You Think You Are
                       Self-Esteem: How You Feel About Yourself
                       Evaluating Communication Ethics: Ethics and the Self-Concept
                       Self-Efficacy: Assessing Your Own Abilities
                       Assessing Our Perceptions of Self
                       Real Communicator: Lisa M. Turay, CSJ
           Behavior: Managing Our Identities
                       Self-Presentation
                       Self-Disclosure
                       Managing Feedback
                       Technology: Managing the Self and Perceptions
                       Wired for Communication: Avatars: Virtual Personas and Perception
           REAL REFERENCE: A Study Tool

Chapter 4. Verbal Communication
           The Nature of Language
                       Language Is Symbolic
                       Thought Informs Language
                       Language Is Ruled by Grammar
           The Functions of Language
                       Using Language as a Means of Control
                       Using Language to Share Information
                       Using Language to Express Feelings
                       Using Language to Express Creativity
                       Using Language as Ritual
           Language and Meaning
                       Words Have Multiple Meanings
                       Abstraction
           Problematic Uses of Language
                       Hateful and Hurtful Language
                       Labeling
                       Biased Language
                       Evaluating Communication Ethics: Résumé Language
                       Profanity and Civility
           Language is Bound by Context
                       Situational Context
                       Communication Across Cultures: Teaching Twain
                       Relational Context
                       Wired for Communication: Speaking in Code
                       Cultural Context
                       Real Communicator: Matt Burgess
                       Mediated Contexts
                       What About You? Beliefs about “Talk”
           REAL REFERENCE: A Study Tool

Chapter 5. Nonverbal Communication
           The Nature of Nonverbal Communication
                       Nonverbal Behavior Is Communicative
                       Nonverbal Communication Can be Intentional and Unintentional
                       Nonverbal Communication Is Ambiguous
                       People Trust Nonverbal Communication More Than Verbal Communication
           Functions of Nonverbal Communication
                       Reinforcing Verbal Messages
                       Substituting for Verbal Messages
                       Contradicting Verbal Messages
                       Managing Impressions and Regulating Interactions
                       Creating Immediacy
                       Deceiving Others
                       What About You? Nonverbal Immediacy Scale
           Nonverbal Communication Codes
                       Gestures and Body Movements
                       Real Communicator: Octavia Spencer
                       Facial Expressions
                       Eye Behavior
                       Voice
                       Physical Appearance
                       Space and Environment
                       Communication Across Cultures: What Nurses Wear
                       Evaluating Communication Ethics: The Job Killer Tat
                       Touch
                       Time Orientation
           Influences on Nonverbal Communication
                       Culture and Nonverbal Communication
                       Mediated Nonverbal Communication
                       Wired for Communication: War Games Without Weapons, Sometimes Without Words
                       The Situational Context
           REAL REFERENCE: A Study Tool

Chapter 6. Communication and Culture
           Understanding Culture
                       Culture Is Learned
                       Culture Is Expressed Through Communication
                       Intercultural Communication Matters
           Communication and Cultural Variations
                       High- and Low-Context Cultures
                       Real Communicator: Vanessa Gonzalez
                       Collectivist and Individualist Orientations
                       Comfort with Uncertainty
                       Masculine and Feminine Orientations
                       Approaches to Power Distance
                       Time Orientation
                       Value of Emotional Expression
                       What About You? Cultural Values Assessment
           Understanding Group Affiliations
                       Co-Cultural Communication
                       Social Identity and Intergroup Communication
                       Wired for Communication: Online Gamers: Women are Hard-core, Too
                       Communication Across Cultures: The It Gets Better Project
           Intercultural Communication Challenges
                       Anxiety
                       Ethnocentrism
                       Discrimination
           Improving Intercultural Communication
                       Mindfulness
                       Openness to Other Cultures
                       Effective Intergroup Contact
                       Appropriate Accommodation
                       Evaluating Communication Ethics: That’s Not a Soy Substitute
                       Practice at Using Your Skills
           REAL REFERENCE: A Study Tool

Chapter 7. Listening
           How We Listen
                       The Listening Process
                       Communication Across Cultures: A Quick Lesson in Deaf Etiquette
                       Listening Goals
                       What About You? Assess Your Listening Style
           The Value of Listening Well
                       Effective Listening Helps Your Career
                       Effective Listening Saves Time and Money
                       Effective Listening Creates Opportunities
                       Effective Listening Strengthens Relationships
                       Effective Listening Accomplishes Your Goals
           Listening Challenges
                       Environmental Factors
                       Biological Factors
                       Hearing and Processing Challenges
                       Multitasking
                       Motivational Factors
                       Wired for Communication: Don’t Touch That Smartphone
                       Negative Attitudes About Listening
                       Real Communicator: Tammy Lin
           Unethical Listening
                       Defensive Listening
                       Biased Listening
                       Self-Absorbed Listening
                       Pseudolistening
           Listening Contexts
                       Evaluating Communication Ethics: Listening When You’re Sick of Hearing
                       The Relational and Situational Listening Contexts
                       The Cultural Listening Context
                       The Technology Listening Context
           REAL REFERENCE: A Study Tool

Part Two. Interpersonal Communication
Chapter 8. Developing and Maintaining Relationships
           Types of Interpersonal Relationships
                       Family Relationships
                       Friendship and Social Relationships
                       Wired for Communication: Is This Relationship Real?
                       Romantic Relationships
                       Online Relationships
                       Evaluating Communication Ethics: Money, Family, and Paying the Bills
           Why We Form Relationships
                       Proximity
                       Attractive Qualities
                       Similarity
                       Personal and Social Needs
           Managing Relationship Dynamics
                       Costs and Rewards
                       What About You? Assessing the Costs and Rewards of a Relationship
                       Reducing Uncertainty
                       Dialectical Tensions
           Self-Disclosure and Interpersonal Relationships
                       Social Penetration
                       Managing Privacy
                       Real Communicator: May Hui
                       Strategic Topic Avoidance
           Stages of a Relationship
                       Initiating Stage
                       Exploratory Stage
                       Intensification Stage
                       Stable Stage
                       Declining Stage
                       Communication Across Cultures: Grieving Relationships
                       Repair Stage
                       Termination Stage
                       Reconciliation
           REAL REFERENCE: A Study Tool

Chapter 9. Managing Conflict in Relationships
           Understanding Conflict
                       Unproductive Conflict
                       Productive Conflict
           Conflict Triggers
                       Inaccurate Perceptions
                       Incompatible Goals
                       Relational Transgressions
                       Provocation
           Factors Affecting Conflict
                       Power Dynamics
                       Attitudes Toward Conflict
                       Communication Climate
                       Culture and Conflict
                       Communication Channel
                       Wired for Communication: Locking Down Trolls versus Free Speech
           Strategies for Managing Conflict
                       Escapist Strategies
                       Communication Across Cultures: Yours, Mine, and Both of Ours
                       Competitive Strategies
                       Cooperative Strategies
                       Evaluating Communication Ethics: The Accidental Relationship Counselor
                       What About You? Self-Assessment on Conflict Management Styles
           Reconciliation
                       Apology
                       Forgiveness
                       Real Communicator: Anonymous
           REAL REFERENCE: A Study Tool

Part Three. Group and Organizational Communication
Chapter 10. Communicating in Groups
           Understanding Groups
                       Characteristics of Groups
                       Types of Groups
                       Wired for Communication: Smart Mobs: What Flash Mobs and Political Protests Have in Common
                       Stages of Group Development
                       Real Communicator: Bambi Francisco Roizen
           Complexity of Group Communication
                       Size of Groups
                       The Formation of Cliques
                       Social Loafing
                       What About You? Are You a “Social Loafer”?
                       Group Networks
           Understanding Group Roles
                       Task Roles
                       Social Roles
                       Antigroup Roles
                       Role Conflict
                       Status
           Group Climate
                       Cohesion
                       Communication Across Cultures: The International American Pastime
                       Norms
                       Clarity of Goals
                       Individual Differences
                       Evaluating Communication Ethics: Sketchy Behavior
           REAL REFERENCE: A Study Tool

Chapter 11. Leadership and Decision Making in Groups
           Understanding Group Leadership
                       Sources of Power
                       Communication Across Cultures: Gender Judo
                       Shared Leadership
                       Group Leadership Behavior
                       Leadership Qualities
                       What About You? What Type of Leader Are You?
                       Evaluating Communication Ethics: Leading the Interns
                       Unethical Leadership
           Culture and Group Leadership
                       Cultural Variations
                       Gender and Leadership
           Decision Making in Groups
                       Groupthink
                       The Problem-Solving Process
           Leadership in Meetings
                       Planning Meetings Effectively
                       Managing Meetings Effectively
                       Real Communicator: Aaron Tolson
                       Using Meeting Technology Effectively
                       Wired for Communication: Robots are here to stay
           Evaluating Group Performance
                       Informational Considerations
                       Procedural Effectiveness
                       Interpersonal Performance
                       Individual Performance
           REAL REFERENCE: A Study Tool

Chapter 12. Communicating in Organizations
           Approaches to Managing Organizations
                       Classical Management Approach
                       Human Relations Approach
                       Human Resources Approach
                       The Systems Approach
           Communicating Organizational Culture
                       Organizational Storytelling
                       Real Communicator: Kibibi Springs
                       Learning About Organizational Culture
           Relational Contexts in Organizations
                       Supervisee Relationships
                       Mentor–Protégé Relationships
                       Peer Relationships
                       Evaluating Communication Ethics: More Than Friends at Work
           Organizational Challenges
                       Workplace Conflict
                       Using Technology
                       Wired for Communication: Working Here, There, and Everywhere
                       Globalization
                       Work–Life Balance
                       Communication Across Cultures: Work–Life Balance: Around the Globe and Around the Block
                       Sexual Harassment
                       What About You? Are You Off Balance?
           REAL REFERENCE: A Study Tool

Part Four. Public Speaking
Chapter 13. Preparing and Researching Presentations
           The Power of Public Speaking
           Clarify the General Purpose of Your Speech
                       Informative Speeches
                       Persuasive Speeches
                       Special-Occasion Speeches
           Analyze Your Audience
                       Considering Audience Expectations and Situational Factors
                       Considering Audience Demographics and Psychographics Anticipating Your Audience’s Response
                       What About You? Assessing Your Audience Analysis
                       Real Communicator: Matt Schermerhorn
           Choose Your Topic
                       Finding a Topic That Intrigues You
                       Brainstorming and Clustering
                       Narrowing Your Topic
                       Determining the Specific Purpose of Your Speech
                       Developing a Thesis Statement
           Research the Topic
                       Types of Information to Consider
                       Communication Across Cultures: Human Trafficking: Art, Survival, and Advocacy
                       Researching Supporting Material
                       Wired for Communication: The Library in the Sky
                       Evaluating Supporting Material
           Ethical Speaking: Take Responsibility for Your Speech
                       Recognizing Plagiarism
                       Taking Accurate Notes
                       Evaluating Communication Ethics: Didn’t I Already Say That?
                       Speaking Ethically and Responsibly
           REAL REFERENCE: A Study Tool

Chapter 14. Organizing, Writing and Outlining Presentations
           Organizing Your Speech Points
                       Identifying Your Main Points
                       Supporting Your Main Points
                       Arranging Your Points
                       Evaluating Communication Ethics: The Ethics of Using Research
                       Connecting Your Points
                       Communication Across Cultures: Evidence, Popular Culture, and the “CSI Effect”
           Using Language That Works
                       Respect Your Audience
                       Keep It Simple
                       Use Vivid Language
                       Incorporate Repetition, Allusion, and Comparisons
           Crafting a Strong Introduction
                       Capture Your Audience’s Attention
                       Introduce Your Purpose and Thesis
                       Preview Your Main Points
                       Connect with Your Audience
           Crafting a Strong Conclusion
                       Signal the End
                       Reinforce Your Topic, Purpose, and Main Points
                       Make an Impact
                       Real Communicator: Mark Weinfeld
                       Challenge the Audience to Respond
           Outlining Your Speech
                       Wired for Communication: Bullets on the Brain
                       Essentials of Outlining
                       Styles of Outlines
                       From Preparation Outline to Speaking Outline
                       What About You? Assessing Your Outlining Skills
           REAL REFERENCE: A Study Tool

Chapter 15. Delivering Presentations
           Understand and Address Anxiety
                       Identify Anxiety Triggers
                       What About You? Personal Report of Public Speaking Anxiety
                       Build Your Confidence
                       Wired for Communication: Face Your Public Speaking Fears in Virtual Reality
           Methods of Delivery
                       Speaking from Manuscript
                       Speaking from Memory
                       Speaking Spontaneously
                       Speaking Extemporaneously
           Guidelines for Effective Delivery
                       Effective Vocal Delivery
                       Effective Visual Delivery
                       Communication Across Cultures: You Sound Like You’re From . . .
                       Connecting with Your Audience
                       Evaluating Communication Ethics: Judging Speeches
                       Additional Guidelines for Online Speech Delivery
                       Real Communicator: Tonya Graves
           Effective Presentation Aids
                       The Function of Presentation Aids
                       Types of Presentation Aids
           Practicing Your Speech
                       Remember Your Speaking Outline
                       Practice Using Presentation Aids
                       Simulate the Situation
                       Practice Your Delivery
           REAL REFERENCE: A Study Tool

Chapter 16. Informative Speaking
           The Goals of Informative Speaking
                       Meeting the Audience’s Informational Needs
                       Informing, Not Persuading
                       Speaking Appropriately and Ethically
           Topics for Informative Presentations
                       People
                       Places
                       Communication Across Cultures: Let’s Talk About Sex
                       Objects and Phenomena
                       Events
                       Evaluating Communication Ethics: Ulterior Motives
                       Processes
                       Concepts
                       Issues
                       Plans and Policies
           Approaches to Conveying Information
                       Description
                       Demonstration
                       Wired for Communication: Talk Amongst Yourselves
                       Definition
                       Explanation
                       What About You? Informative or Persuasive?
           Guidelines for Informative Speeches
                       Create Information Hunger
                       Make It Easy
                       Real Communicator: K. C. Ellis
           Sample Student Informative Speech: Social Media, Social Identity and Social Causes
           REAL REFERENCE: A Study Tool

Chapter 17. Persuasive Speaking
           The Goals of Persuasive Speaking
                       Developing a Persuasive Topic and Thesis
                       Propositions of Fact
                       What About You? Persuasion Resistance
                       Propositions of Value
                       Propositions of Policy
           Understanding Your Audience
                       Your Audience’s Existing Attitudes
                       Your Audience’s Readiness to Change
                       Your Audience’s Needs
                       Your Audience’s Motivation and Interest
                       Wired for Communication: Interactive Advertising: Persuasion for a Millennial Audience
           Strategies for Persuasive Speaking
                       Evaluating Communication Ethics: Sensitivity or Free Speech?
                       Ethos
                       Logos
                       Communication Across Cultures: Persuading Across Borders
                       Pathos
           Avoiding Logical Fallacies
                       Real Communicator: Katie McGill
           Organizing Patterns in Persuasive Speaking
                       Problem–Solution Pattern
                       Refutational Organizational Pattern
                       Comparative Advantage Pattern
                       Monroe’s Motivated Sequence
                       Sample Student Persuasive Speech: Preventing Cyberbullying
           REAL REFERENCE: A Study Tool

Appendix A. Interviewing
           The Nature of Interviews
           Types of Interviews
                       Information-Gathering Interviews
                       Persuasive Interviews
                       Appraisal Interviews
                       Exit Interviews
                       Selection Interviews
           Interview Format
                       The Opening
                       Evaluating Communication Ethics: Surveys: Interviewing at Large
                       The Questions
                       Real Communicator: Cynthia Guadalupe Inda
                       The Conclusion
           Roles and Responsibilities in Interviews
                       Interviewer Responsibilities
                       Interviewee Responsibilities
                       Shared Responsibilities
                       Communication Across Cultures: Cultural Competence in Social Work
           The Job Interview
                       Get the Interview
                       Wired for Communication: Pre-Presenting Yourself: Your Online Persona
                       Conduct the Interview
                       What About You? How Well Do You Interview?
           REAL REFERENCE: A Study Tool

Appendix B. Mass and Mediated Communication
           The Nature of Mass Media
                       Types of Mass Communication
                       The Pervasiveness of Media
           Understanding Mass Media Messages
                       The Business of Media
                       Evaluating Communication Ethics: Music Piracy
                       Free Speech and Media Bias
                       Communication Across Cultures: The Sesame Effect
           Effects of Mass Media
                       Selectivity and the Active Audience
                       Influences on Attitudes and Behaviors
           Mass Communication in a Digital Age
                       Mass Self-Communication
                       Wired for Communication: New Life through Digital Media?
                       Media Personalization
                       Ineffective Participation
           Competent Media Consumers
                       Monitor Your Media Use and Exposure
                       Consider the Source of Media Messages
                       Be Aware of Media Effects
                       Understand the Grammar of Media
                       Real Communicator: Molly Ludwig
                       What About You? How Engaged Are You With Digital

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