Recruiting, Interviewing, Selecting & Orienting New Employees

by Arthur, Diane

• ISBN13: 9780814408612
• ISBN10: 0814408613
• Edition: 4th
• Format: Hardcover
• Copyright: 2005-12-06
• Publisher: Amacom Books

Summary

Known for almost 20 years for its practical, jargon-free approach, this go-to reference on every aspect of the employment process is brand new again with fresh information on today's recruitment challenges, new orientation programs and interview methods by peer and video. Also included is expanded coverage of electronic recruiting as well as scripts, tools, forms and checklists.

Author Biography

Diane Arthur is president of Arthur Associates Management Consultants, Ltd., a human resources development firm.

Table of Contents

Preface	p. xi
Recruiting	p. 1
Recruitment Challenges	p. 3
How to make recruitment efforts succeed	p. 4
How to attract and compete for qualified applicants	p. 8
Workers' expectations	p. 14
Offshore outsourcing jobs	p. 16
Summary	p. 19
Recruitment Sources	p. 22
Prerecruitment considerations	p. 23
Proactive and reactive recruitment	p. 24
Targeting special interest groups	p. 25
Traditional recruitment sources	p. 33
Innovative recruitment sources	p. 46
Summary	p. 53
Electronic Recruiting	p. 55
Definition of an applicant	p. 55
Electronic resumes	p. 57
Career websites	p. 60
International electronic recruiting	p. 65
Internet job boards	p. 67
Electronic recruiting risks	p. 68
Electronic Web sources	p. 69
Summary	p. 71
Interviewing	p. 73
Interview Preparation	p. 75
Job analysis	p. 75
Job descriptions	p. 83
The right fit	p. 87
Reviewing the application and resume	p. 89
Setting the stage	p. 92
Planning basic questions	p. 95
Questions interviewers should ask themselves	p. 98
Summary	p. 100
Interviewing and Legal Considerations	p. 102
Employment legislation	p. 103
Employment-at-will and termination-at-will	p. 110
Negligent hiring and retention	p. 112
Federal record-keeping requirements	p. 113
Affirmative action	p. 115
Diversity	p. 116
Discrimination charges	p. 117
Questions to avoid asking	p. 120
Applicant tracking	p. 121
Summary	p. 125
Competency-Based Questions	p. 127
Key competency categories	p. 128
Job-specific competencies	p. 130
Characteristics of competency-based questions	p. 132
Competency-based lead-ins	p. 134
When to ask competency-based questions	p. 135
Developing competency-based questions	p. 136
Generic competency-based questions	p. 141
Summary	p. 145
Additional Types of Questions	p. 147
Open-ended questions	p. 147
Hypothetical questions	p. 151
Probing questions	p. 154
Close-ended questions	p. 155
How to relate the questioning techniques to interview stages	p. 156
Questioning techniques to avoid	p. 162
Summary	p. 164
Interview Components	p. 166
Establishing an interview format	p. 166
Putting applicants at ease	p. 170
Getting started	p. 172
Listening versus talking	p. 172
Interpreting nonverbal communication	p. 174
Encouraging the applicant to talk	p. 177
Keeping applicants on track	p. 179
Providing information	p. 180
Perception	p. 182
Summary	p. 184
Types of Employment Interviews	p. 185
Exploratory interviews	p. 185
Telephone screening interviews	p. 189
Video screening interviews	p. 191
The human resources (HR) interview	p. 192
The departmental interview	p. 195
Panel interviews	p. 196
Peer interviews	p. 198
Interviewing less-than-ideal applicants	p. 199
Stress interviews (how and why to avoid them)	p. 202
Interviewing pitfalls	p. 204
Summary	p. 205
Selection	p. 207
Documenting the Interview	p. 209
The role of documentation in the selection process	p. 209
Avoiding subjective language	p. 210
Avoiding recording unsubstantiated opinions	p. 211
Referring to job-related facts	p. 214
Being descriptive	p. 219
Notes versus forms	p. 219
Documenting applicants with limited experience	p. 221
Effective versus ineffective notes	p. 221
Documentation guidelines	p. 230
Summary	p. 231
Preemployment Testing	p. 232
How preemployment tests are used	p. 232
Testing advantages and disadvantages	p. 233
Test validation	p. 235
Test administration	p. 237
Preemployment testing policies	p. 240
Testing categories	p. 241
Computer-based testing	p. 249
Summary	p. 251
Background and Reference Checks	p. 253
Legal guidelines	p. 253
Background checks policy	p. 257
Selecting a vendor	p. 259
Reference checks	p. 260
Guidelines for releasing and obtaining information	p. 266
Reference and background checklists	p. 268
Summary	p. 268
The Selection Process	p. 271
Preparation for the final meeting	p. 272
The final meeting	p. 273
Notifying selected applicants	p. 279
Notifying rejected applicants	p. 280
What could go wrong?	p. 283
Summary	p. 285
Orientation	p. 287
The Fundamentals of Employee Orientation	p. 289
Objectives	p. 289
Benefits of orientation programs	p. 291
Preparation: before the employee starts	p. 294
Organizational orientation	p. 297
Departmental orientation	p. 302
How are we doing?	p. 305
Summary	p. 307
Beyond the Fundamentals of Employee Orientation	p. 309
The partner program	p. 310
Online orientation	p. 312
Blended learning	p. 316
Onboarding	p. 317
Best practices: sample orientation programs	p. 322
Summary	p. 324
Appendixes	p. 325
Job Posting Form	p. 327
Job Posting Application Form	p. 328
Work Environment Checklist	p. 329
Job Description Form	p. 330
Employment Application Form	p. 332
Interview Evaluation Form	p. 337
Exempt Reference Form	p. 338
Nonexempt Reference Form	p. 341
Index	p. 345
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