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Reflect & Relate An Introduction to Interpersonal Communication

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  • Edition: 5th
  • Format: Paperback
  • Copyright: 2018-11-02
  • Publisher: Bedford/St. Martin's

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Supplemental Materials

What is included with this book?


Edition after edition, distinguished teacher and scholar Steve McCornack’s Reflect & Relate helps students develop the interpersonal communication skills needed to face life’s challenges, presenting the latest theory and research with learning tools that makes this scholarship easy to understand and apply. For this edition, McCornack teams up with the ideal co-author—Professor Kelly Morrison of University of Alabama at Birmingham— whose research and teaching interests include interpersonal, gender, health, deception, and instructional communication. Kelly and Steve have team-taught Interpersonal Communication for more than twenty-five years, winning numerous teaching awards together. They are also life partners.

Based on years of classroom experience and the feedback of instructors and students alike, the authors thoroughly reviewed every element of the new edition to give students the most practical path possible to better interpersonal communication. Kelly and Steve include an important new chapter on gender communication (Chapter 6), which discusses what gender is, how we "do" gender, and how the societal understanding of gender is evolving. Additionally, their completely revised culture chapter (Chapter 5) emphasizes the importance of embracing difference while dismantling cultural divisions. Updated coverage throughout the text reflects changes in the field, technological developments, and more.

The book’s LaunchPad hosts numerous learning assessment tools, the eBook, videos, and a powerful new video assessment program to incorporate video-based analysis and application.

Table of Contents


Introducing Interpersonal Communication?

What Is Communication??

Defining Communication?

Understanding Communication Models?

What Is Interpersonal Communication??

Defining Interpersonal Communication

Principles of Interpersonal Communication

Motives for Interpersonal Communication?

What Is Interpersonal Communication Competence??

Understanding Competence?

Self-quiz: Test Your Self-Monitoring

Improving Your Competence Online?

Issues in Interpersonal Communication?


Gender and Sexual Orientation?

Focus on Culture: Intercultural Competence

Online Communication?

The Dark Side of Interpersonal Relationships

?Making Relationship Choices: Dealing with a Difficult Friend?

The Journey Ahead?

Chapter Review

part one?/?Interpersonal Essentials


Considering Self?

The Components of Self



Self-Quiz: Test Your Self-Concept Clarity?


Focus on Culture: How Does the Media Shape Your Self-Esteem??

The Sources of Self?

Gender and Self?

Family and Self?

Culture and Self

Communicating Your Self?

Maintaining Your Public Self?

Disclosing Your Private Self

The Relational Self

Competently Disclosing Your Self

The Online Self?

Presenting Your Self Online

Evaluating Online Self Presentations

Improving Your Online Self Presentation

Improving Your Self?

?Making Relationship Choices: Workplace Self-Disclosure?

Chapter Review?


Perceiving Others?

Perception as a Process?

Selecting Information?

Organizing the Information You’ve Selected?

Interpreting the Information

Reducing Uncertainty?

Influences on Perception?

Perception and Culture

Perception and Gender?

Focus on Culture: Perceiving Race?

Perception and Personality?

Forming Impressions of Others?

Constructing Gestalts

Calculating Algebraic Impressions?

Using Stereotypes?

Improving Your Perception

Offering Empathy?

Self-Quiz: Test Your Empathy?

Checking Your Perception

Practicing Responsible Perception?

?Making Relationship Choices: Balancing Impressions and Empathy?

Chapter Review?


Experiencing and Expressing Emotions?

The Nature of Emotion?

Defining Emotion?

Feelings and Moods?

Types of Emotions?

Focus on Culture: Happiness across Cultures?

Forces Shaping Emotion?



Managing Your Emotional Experience and Expression?

Emotional Intelligence

Self-Quiz: Test Your Emotional Intelligence

Managing Emotions After They Occur?

Preventing Emotions Before They Occur

Reappraising Emotions While They Occur?

Emotional Challenges?


Online Communication and Empathy Deficits?



Living a Happy Emotional Life?

?Making Relationship Choices: Managing Anger and Providing Support?

Chapter Review?

part two?/?Interpersonal Skills


Understanding Culture?

Understanding Culture?

Culture Defined?


Focus on Culture: Is Technology a Cultural Divide??


Cultural Influences on Communication?

Individualism versus Collectivism?

Uncertainty Avoidance?

Power Distance?

High and Low Context?

Emotion Displays?

Masculinity versus Femininity?

Views of Time?

Creating Intercultural Competence?


Attributional Complexity?

Communication Accommodation?

Self-Quiz: Are You World-Minded or Ethnocentric??

Dismantling Division

?Making Relationship Choices: Parent-Child Culture Clash?

Chapter Review?


Understanding Gender

Understanding Gender

Gender Is Distinct from Sex and Gender Identity

Gender Is Learned

Gender Is Socially Constructed

Doing Gender

Considering Gender Roles

Focus on Culture: Gender Equity and Health

Gender and Communication

Gender and Verbal Communication

Gender and Nonverbal Communication

Gender and Relationships

Same-Sex Friendships

Romantic Relationships

Reflecting on Gender in Our Relationships

Self-quiz: Test Your Sexism

Moving Beyond Stereotypes

?Making Relationship Choices: Supporting a Gender-Nonconforming Friend

Chapter Review?


Listening Actively?

Listening: A Five-Step Process?



Self-Quiz: Multitasking and Attention?




The Five Functions of Listening?

Listening to Comprehend?

Listening to Discern?

Listening to Analyze?

Listening to Appreciate?

Listening to Support?

Adapting Your Listening Purpose?

Understanding Listening Styles?

Four Listening Styles?

Gender Differences in Listening Styles?

Culture and Listening Styles

Focus on Culture: Men Just Don’t Listen!?

Improving Listening Competence

Selective Listening?



Aggressive Listening?

Narcissistic Listening?

The Gift of Active Listening?

?Making Relationship Choices: Listening When You Don’t Want To?

Chapter Review?


Communicating Verbally?

Describing Verbal Communication?

Language Is Symbolic?

Language Is Governed by Rules

Language Is Flexible?

Language Is Cultural?

Language Evolves?

Functions of Verbal Communication?

Sharing Meaning?

Shaping Thought?


Focus on Culture: Challenging Traditional Gender Labels?

Performing Actions?

Crafting Conversations?

Managing Relationships?

Cooperative Verbal Communication?

Understandable Messages?

Using "I" Language?

Using "We" Language?

Gender and Cooperative Verbal Communication?

Barriers to Cooperative Verbal Communication?

Verbal Aggression?


Self-Quiz: Test Your Deception Acceptance

Defensive Communication?

Communication Apprehension?

The Power of Verbal Communication?

?Making Relationship Choices: Dealing with Difficult Truths?

Chapter Review?


Communicating Nonverbally?

Describing Nonverbal Communication?

Nonverbal Communication Differs from Verbal Communication

Nonverbal Communication Is Influenced by Culture?

Nonverbal Communication Is Influenced by Gender?

Nonverbal Communication Is Liberated Through Technology?

Nonverbal Communication Codes?

Communicating Through Body Movements?

Communicating Through Voice?

Communicating Through Touch?

Focus on Culture: Touch and Distance

Communicating Through Personal Space?

Communicating Through Physical Appearance?

Communicating Through Objects?

Communicating Through the Environment?

Functions of Nonverbal Communication?

Expressing Emotion?

Conveying Meanings?

Presenting Self?

Managing Interactions?

Defining Relationships?

Self-Quiz: Test Your Nonverbal Dominance Knowledge?

Competently Managing Your Nonverbal Communication?

?Making Relationship Choices: Dealing with Mixed Messages?

Chapter Review?


Managing Conflict and Power?

Conflict and Interpersonal Communication?

What Is Conflict?

Conflict in Relationships?

Power and Conflict?

Power’s Defining Characteristics?

Power Currencies?

Power and Gender?

Power and Culture

Handling Conflict?

Approaches to Handling Conflict?

Gender and Handling Conflict?

Culture and Handling Conflict?

Focus on Culture: Accommodation and Radical Pacifism?

Technology and Handling Conflict?

Conflict Endings?

Short-Term Conflict Resolutions

Long-Term Conflict Outcomes?

Challenges to Handling Conflict?

Self-Enhancing Thoughts?

Destructive Messages?

Self-Quiz: Test Your Understanding of Destructive Thoughts

Serial Arguments?

Physical Violence?

Unsolvable Disputes?

Managing Conflict and Power?

?Making Relationship Choices: Dealing with Family Conflict?

Chapter Review?

part three?/?Interpersonal Relationships


Relationships with Romantic Partners?

Defining Romantic Relationships?

Liking and Loving?

Different Types of Romantic Love?

Key Elements of Romantic Relationships?

Romantic Attraction?


Physical Attractiveness?


Reciprocal Liking?


Technology and Romantic Attraction?

Relationship Development and Deterioration

Coming Together?

Coming Apart?

Maintaining Romantic Relationships?

Maintenance Strategies?

Maintaining Romance across Distance?

Deciding Whether to Maintain?

The Dark Side of Romantic Relationships?


Self-Quiz: How Often Do You Betray Romantic Partners??


Focus on Culture: Infidelity Internationally?

Relational Intrusion

Dating Violence?

The Hard Work of Successful Love?

?Making Relationship Choices: Managing Jealousy about a Partner’s Ex?

Chapter Review?


Relationships with Family Members?

Defining Family?

Defining Characteristics of Family?

Types of Families?

Family Stories?

Communicating in Families?

Communication Dimensions?

Family Communication Patterns?

Maintaining Family Relationships?

Maintenance Strategies for Families?

Technology and Family Maintenance?

Dealing with Family Dialectics??

Focus on Culture: Autonomy and Class: Helicopter Parents?

Family Relationship Challenges?

Stepfamily Transition

Parental Favoritism?

Self-Quiz: How Much Family Favoritism Exists??

Interparental Conflict?

The Primacy of Family?

?Making Relationship Choices: Struggling with Family Transitions?

Chapter Review?


Relationships with Friends?

The Nature of Friendship?

Friendship Defined?

Friendship Functions?

Friendship across the Life Span?

Friendship, Culture, and Gender?

Friendship and Technology?

Types of Friendships?

Best Friends?

Cross-Category Friendships?

Focus on Culture: Cross-Orientation Male Friendships?

Maintaining Friendships?

Following Friendship Rules?

Maintenance Strategies for Friends?

Friendship Challenges?


Geographic Separation?

Self-Quiz: Friendship Distance-Durability?

Attraction: Romance and FWB Relationships?

The Importance of Friends?

?Making Relationship Choices: Choosing between Friends?

Chapter Review?


Relationships in the Workplace?

The Nature of Workplace Relationships?

The Culture of the Workplace?

Networks in the Workplace?

Organizational Climates?

Technology in the Workplace?

Peer Relationships?

Types of Peer Relationships?

Maintaining Peer Relationships?

Mixed-Status Relationships?

Managing Up?

Communicating with Subordinates?

Focus on Culture: The Model Minority Myth

Maintaining Mixed-Status Relationships?

Challenges to Workplace Relationships?

Workplace Bullying?

Workplace Romances?

Sexual Harassment?

Self-quiz: Test Your Perception of Sexual Harassment

Workplace Relationships and Human Happiness

?Making Relationship Choices: Dealing with Workplace Abuse?

Chapter Review?




Name Index?

Subject Index?

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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