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Watts S. Humphrey is a Senior Fellow at the Software Engineering Institute (SEI), where he introduced concepts that evolved into CMMI, and where he led development of both personal and team software processes (PSP and TSP). Previously, he was a manager and executive at IBM for twenty-seven years. He is the author of twelve highly influential books on software management and process improvement.
William R. Thomas manages the SEI’s Technical Communications team.
Preface xvii
Prologue xxi
About the Authors xxv
Part I: Managing Your Projects 1
Chapter 1: Committing to High Quality 3
1.1 The Software Quality Challenge 3
1.2 What Is Software Quality? 6
1.3 Defects Are Not “Bugs” 10
1.4 Quality Is a Journey That Never Ends 11
1.5 Start by Defining Your Goal 14
Sources 16
Chapter 2: Planning for High-Quality Projects 17
2.1 The Hardest Time to Make a Plan Is When You Need It Most 18
2.2 Make Two Kinds of Plans: Period and Product 20
2.3 Make Product Plans for Every Major Task 23
2.4 Review Detailed Plans with Your Management 25
2.5 Everyone Loses with Incompetent Planning 27
2.6 Plans Must Meet Five Basic Requirements 30
2.7 When You Can’t Plan Accurately, Plan Often 32
2.8 Plans Must Be Maintained 34
Sources 36
Part II: Managing Your Teams 37
Chapter 3: Elements of Effective Teams 39
3.1 Teams Commit to Common Goals 40
3.2 Teams Can Perform Better Than Individuals Do Alone 42
3.3 Teams Often Face Seven Common Problems 43
3.4 Four Reasons That Teams Fail 46
3.5 The Jelled Team 51
3.6 Four Things Effective Teams Need 52
3.7 Teams Develop Over Time 54
3.8 Three Elements of Team Communication 56
3.9 Forming-Storming-Norming-Performing 58
3.10 The Best Kind of Group 61
3.11 Teams Adopt Various Working Styles 65
3.12 Properties of Self-Directed Teams 69
Sources 75
Chapter 4: Being an Effective Team Member 77
4.1 Good Team Members Do Whatever Is Needed 78
4.2 Commitment Is an Ethic That Must Be Learned 79
4.3 A Goal Is Something You Want to Achieve 81
4.4 Every New Idea Starts as a Minority of One 83
4.5 All Team Members Should Contribute What They Know 84
4.6 Team-Building Requires Active Involvement of All Team Members 86
4.7 Good Negotiators Have an Effective Strategy 89
4.8 One Non-Participant Will Reduce Everyone’s Performance 92
4.9 Ask for Help and Offer Yours 94
Sources 95
Chapter 5: Leading and Coaching Your Teams 97
5.1 Leadership Makes the Greatest Difference 98
5.2 The Three Principal Motivators Are Fear, Greed, and Commitment 99
5.3 Making and Sustaining Commitments 104
5.4 Create a Sense of Urgency with Short-Term Goals 105
5.5 Involve the Entire Team When Selecting New Team Members 107
5.6 The Power of Coaching 109
5.7 Techniques for Getting All Team Members Involved 110
5.8 Put Teams to Work During the Storming Phase 123
5.9 Building the Management Team 125
5.10 The Essence of Rational Management 127
Sources 129
Part III: Managing Your Boss 131
Chapter 6: Negotiating Your Projects and Defending Your Plans 133
6.1 Projects Get into Trouble at the Very Beginning 134
6.2 Keep Your Team Focused on Top Priorities 137
6.3 Always Make a Plan before Making Any Commitments 139
6.4 Teach Your Manager to Negotiate With You 143
6.5 Lean Really Is Mean 145
6.6 What to Do When a Project Is Doomed 146
6.7 Autocratic Bosses Demotivate Workers and Diminish Performance 150
6.8 Is Your Environment Autocratic? 153
6.9 Building a Case for Process Improvement 155
6.10 Making the Strategic Case for Process Improvement 161
6.11 Making the Tactical Case for Process Improvement 169
6.12 What Management Expects from a Team Leader 176
Sources 179
Part IV: Managing Yourself 181
Chapter 7: Taking Control of Your Work 183
7.1 A Defined Process Will Help You Improve 184
7.2 Be Your Own Boss, and Don’t Be a Victim 185
7.3 How to Improve the Quality of Your Work 186
7.4 The 18-Hour Work Week 188
7.5 Fight Phantom Issues in High-Pressure Projects 192
7.6 Support Staff Can Help You 194
7.7 The Logic of Time Management 196
7.8 Being Responsible Is about Ownership and Attitude 199
7.9 Delay Is Almost Always the Worst Alternative 202
7.10 Being Committed Is a State of Mind 204
7.11 Manage Commitments So You Don’t Forget Any or Run Out of Time 207
7.12 What Do You Want From Life? 209
7.13 Devote Yourself to Excellence 211
Sources 211
Chapter 8: Learning to Lead 213
8.1 How You Behave Affects Your Team 213
8.2 Leaders Set an Example for Their Teams 215
8.3 Learn to Avoid the Symptoms of Poor Leadership 217
8.4 Leadership Must Be Earned 220
8.5 Strive to Be a Transformational Leader 222
8.6 Leaders Are Made by Their Circumstances 224
8.7 Leading from Below 225
Sources 227
Epilogue: Software Engineers Are the Pioneers of Knowledge Work 229
Appendix: PSP, TSP, and CMMI 237
The Personal Software Process (PSP) 237
The Team Software Process (TSP) 239
CMM and CMMI 240
Bibliography 243
Index 245
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