Remarkable Service A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

by The Culinary Institute of America (CIA)

• ISBN13: 9781118116876
• ISBN10: 1118116879
• eBook ISBN(s): 9781118805404
• Additional ISBN(s): 9781118805916
• Edition: 3rd
• Format: Paperback
• Copyright: 2014-02-10
• Publisher: Wiley

About This Book

Remarkable Service, 3rd Edition

ISBN: 9781118116876

Published by: Wiley

Publication Date: February 10, 2014

Pages: 304

Format: Paperback

About the Book:

"Remarkable Service, 3rd Edition" is a comprehensive guide to exceptional service in the culinary industry. Written by The Culinary Institute of America (CIA), this book is designed to help professionals and students alike understand the principles and practices of remarkable service. The third edition has been thoroughly reorganized and updated with all-new photographs and new scripts for service scenarios throughout.

Who Uses It?

Primarily, this book is used by students and instructors in culinary arts programs at the college and university levels. It's also a valuable resource for anyone interested in understanding the basics of exceptional service in the food service and hospitality industry, including professionals looking to refresh their knowledge or expand their understanding of service standards.

History and Editions:

The third edition of "Remarkable Service" has been updated to address user feedback, incorporating the latest research and discussions on service excellence. This edition includes detailed updates on service scenarios, ensuring that it remains current and relevant for both educational and professional settings.

Author and Other Works:

The Culinary Institute of America (CIA) is renowned for its expertise in culinary arts education. The CIA has a network of more than 45,000 alumni who have contributed to its reputation as the world's premier culinary college. The CIA offers courses for professionals and food enthusiasts, as well as consulting services for the food service and hospitality industry.

Detailed Information

ISBNs and Formats:

• Paperback: ISBN-13: 9781118116876
• eTextbook: ISBN-13: 9781118805404

Publication Details:

• Publisher: Wiley
• Publication Date: February 10, 2014
• Number of Pages: 304
• Language: English

Other Editions and Formats:

• Digital and eTextbook ISBNs: 9781118805404

This detailed information section provides a quick reference for all the available formats and sources for "Remarkable Service, 3rd Edition," making it easier to find and access the book in the preferred format.

Author Biography

Founded in 1946, The Culinary Institute of America is anindependent, not-for-profit college offering bachelor's andassociate degrees in culinary arts and baking and pastry arts, aswell as certificate programs in culinary arts and wine and beveragestudies. A network of more than 45,000 alumni has helped the CIAearn its reputation as the world's premier culinary college.The CIA, which also offers courses for professionals and foodenthusiasts, as well as consulting services for the foodservice andhospitality industry, has campuses in Hyde Park, New York; St. Helena, California; San Antonio, Texas; and Singapore.

Table of Contents

CHAPTER 1 The Principles of Remarkable Service

CHAPTER 2 The History and Traditions of Professional Table Service

CHAPTER 3 Styles of Table Service

CHAPTER 4 Reservations, Greeting, and Seating the Guest

CHAPTER 5 Preparing and Setting Up for Service

CHAPTER 6 Serving Guests

CHAPTER 7 Beverage Service

CHAPTER 8 Wine Service

CHAPTER 9 Banquet Service for Special Functions

CHAPTER 10 Tableside Service

CHAPTER 11 A Clean and Safe Dining Room