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9780787954819

Resolving Conflicts at Work

by ;
  • ISBN13:

    9780787954819

  • ISBN10:

    0787954810

  • Format: Paperback
  • Copyright: 2000-01-01
  • Publisher: Jossey-Bass

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Supplemental Materials

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Summary

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them. Book jacket.

Author Biography

Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations

Table of Contents

Preface xi
Introduction: 8 Paths from Impasse to Transformation 1(18)
Understand the Culture and Context of the Conflict
19(28)
Listen with Your Heart
47(32)
Embrace and Acknowledge Emotions
79(33)
Search Beneath the Surface for Hidden Meaning
112(23)
Separate What Matters from What's in the Way
135(32)
Learn from Difficult Behaviors
167(31)
Solve Problems Creatively and Negotiate Collaboratively
198(28)
Explore Resistance and Mediate Before You Litigate
226(17)
Index 243(8)
About the Authors 251

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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