Resolving Personal and Organizational Conflict Stories of Transformation and Forgiveness

by Cloke, Kenneth; Goldsmith, Joan

• ISBN13: 9780787950606
• ISBN10: 0787950602
• Edition: 1st
• Format: Hardcover
• Copyright: 2000-09-01
• Publisher: Jossey-Bass

Summary

Learn how personal and organizational conflicts can be resolved by listening closely to the 'stories' people tell when they are in conflict, understanding why people tell their stories in the ways they do, and creating a third story that brings them together. This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.

Author Biography

KENNETH CLOKE is a mediator, arbitrator, consultant, and trainer specializing in resolving complex multiparty conflicts. JOAN GOLDSMITH is a management consultant and educator specializing in leadership development, organizational change, conflict resolution, and team building.Cloke and Goldsmith are the authors of Resolving Conflicts at Work and the forthcoming Mediating Dangerously, both from Jossey-Bass.

Table of Contents

Preface	xi
The Hidden Meaning of Conflict Stories	1	(34)
Transforming Stories to Resolve Conflict	35	(24)
Stories Unheard and Untold	59	(28)
All in the Family	66	(7)
Date Rape: Getting to No	73	(8)
The Fatherless Child	81	(6)
Stories That Sacrifice Life	87	(37)
The Frightening Possibility of Success	95	(7)
Resigned to Being Different	102	(13)
Addicted to Defeat	115	(9)
Stories That Hold Organizations Hostage	124	(42)
Conflict on Board	130	(15)
School for Scandal	145	(11)
Communication Down the Drain	156	(10)
Stories of Boundary Violations	166	(41)
Sex, Lies, and Mediation	173	(15)
Neighbors in Spite	188	(6)
An ``F'' in Problem Solving	194	(13)
Conclusion: Living Happily Ever After	207	(2)
Index	209	(8)
About the Authors	217