Rethinking Public Service Delivery Managing with External Providers

by Alford, John; O'Flynn, Janine

• ISBN13: 9780230237957
• ISBN10: 0230237959
• Format: Paperback
• Copyright: 2012-08-07
• Publisher: Red Globe Pr

Summary

Public services are increasingly delivered through many forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management.

Author Biography

JOHN ALFORD Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government. JANINE O'FLYNN Associate Professor in the Crawford School of Economics and Government at Australian National University.

Table of Contents

'This excellent book provides a useful and innovative framework for understanding effective delivery of public services.' – Steven Rathgeb Smith, University of Washington, Seattle. 'A brilliant introduction to new ideas and techniques for delivering public services, backed by convincing examples and analyses.' – Knut Eggum Johansen, Special Adviser, Government Reform, Norway 'Should be required reading for all who want to understand the costs and benefits of different forms of public service provision, and the circumstances that influence their relative effectiveness.' – George Boyne, Cardiff Business School 'A landmark survey. The framework can be used by both scholars and practitioners and will significantly advance the cause of creating public value.' – G. Edward DeSeve, former Senior Advisor to President Obama'Drawing on lively case examples, this compelling book introduces differing types of engagement, concepts for choosing them, and techniques for managing them.' – Terry Moran, former head, Prime Minister's Department, Australia