Rethinking Retention in Good Times and Bad Breakthrough Ideas for Keeping Your Best Workers

by Finnegan, Richard P.

• ISBN13: 9780891062387
• ISBN10: 0891062386
• Format: Hardcover
• Copyright: 2009-10-31
• Publisher: Nicholas Brealey

Summary

How do organizations keep the workers they want? Until now, employee retention strategies have been based on instincts rather than research. With no firm body of knowledge to use as a guide, employee turnover has been a problem for all organizations. Rethinking Retention in Good Times and Bad is the first book to offer a top-to-bottom, organization-wide retention action plan. Many organizations lose employees and profits because they don't know which processes to put into place to cut employee turnover. They speak of building retention cultures but don't know who should do what and when. This hands-on tactical guide gives those answers, providing specific strategies and tactics backed by the author's own research and on-site experience. Rethinking Retention in Good Times and Bad is essential reading for all types of organizations-large or small, public or private, with high concentrations of low-skilled or high-skilled workers across multiple industries. If you are losing workers you want to keep-in good economic times and bad-this book will tell you how to put retention solutions in place across your company. Book jacket.

Table of Contents

Introduction: The Lesson of the Three Ps	p. 1
The Rethinking Retention Model: Principles and Strategies	p. 7
The Rethinking Retention Model	p. 9
Principles and Strategies for Steering Your Employee Retention Ship	p. 17
Putting Rethinking Retention to Work: Tactics	p. 45
Employees Quit Jobs Because They Can	p. 47
Employees Stay for Things They Get Uniquely from You	p. 73
Supervisors Build Unique Relationships That Drive Retention	p. 99
Hold Supervisors Accountable for Achieving Retention Goals	p. 113
Develop Supervisors to Build Trust with Their Teams	p. 127
Narrow the Front Door to Close the Back Door	p. 143
Script Employee's First 90 Days	p. 167
Challenge Policies to Ensure They Drive Retention	p. 189
Calculate Turnover's Cost to Galvanize Retention as a Business Issue	p. 211
Drive Retention from the Top	p. 227
Conclusion: What's Next?	p. 241
Case Studies: Hilton's Call Centers and Curley & Pynn	p. 249
Top Sections of the Bureau of Labor Statistics' Website	p. 257
2007 vs 2008 Voluntary Quits and Job Openings by Private Industry	p. 263
Notes	p. 267
Index	p. 283
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