The Right Tools for the Job Selecting and Implementing the Most Appropriate Management Tools for Specific Business Purposes

by Cox, Andrew; Lonsdale, Chris; Sanderson, Joe; Watson, Glyn

• ISBN13: 9781403918819
• ISBN10: 1403918813
• Format: Hardcover
• Copyright: 2005-03-16
• Publisher: Palgrave Macmillan

Summary

This book is the result of a four-year study into the most commonly used management tools and techniques in the areas of business strategy and finance, marketing, production and operations, and procurement and supply chain management. It explains which tools are used in small, medium-sized and large companies, whether based in the US, Europe or Asia, across many different industrial and service sectors. It explains where companies find out about particular tools, and examines which appear to be the most successful.

Author Biography

Andrew Cox is Chairman of Robertson Cox Ltd. and CIPS sponsored Professor and Director of the Centre for Business Strategy and Procurement (CBSP) in the Birmingham Business School, University of Birmingham.

Chris Lonsdale, Joe Sanderson and Glyn Watson are all Lecturers in Supply Chain Management in the CBSP.

Table of Contents

List of Figures	vii
List of Tables	ix
Preface	xii
Introduction
Chapter 1: The Case For and Against the Use of Management Tools and Techniques	3	(24)
Part I: Strategic Management
Chapter 2: Tools and Techniques for Strategic Management	27	(34)
Chapter 3: The Use of Strategic Management Tools and Techniques	61	(32)
Part II: Marketing and Sales Management
Chapter 4: Tools and Techniques for Marketing and Sales Management	93	(31)
Chapter 5: The Use of Marketing and Sales Management Tools and Techniques	124	(35)
Part III: Operations and Production Management
Chapter 6: Tools and Techniques for Operations and Production Management	159	(32)
Chapter 7: The Use of Operations and Production Management Tools and Techniques	191	(36)
Part IV: Procurement and Supply Management
Chapter 8: Tools and Techniques for Procurement and Supply Management	227	(24)
chapter 9: The Use of Procurement and Supply Management Tools and Techniques	251	(34)
Conclusions
Chapter 10: A Curate's Egg: On the Use and Performance of Management Tools and Techniques	285	(24)
Appendices	309	(14)
Index	323