Risk and Crisis Management : 101 Cases

by Ishikawa, Akira; Tsujimoto, Atsushi

• ISBN13: 9789814273893
• ISBN10: 9814273899
• Edition: Revised
• Format: Hardcover
• Copyright: 2009-12-04
• Publisher: World Scientific Pub Co Inc

Summary

Natural disasters, terrorist attacks, financial collapses, and other crisis situations have occupied public attention to an unprecedented degree in recent years. In the face of these events, The study of risk and crisis management is becoming more important than ever before. This book is a clear and comprehensive guide to The most common emergency situations of our day, giving succinct, practical advice on how best to avoid them if possible, how to minimize loss and damage once they have occurred, and how best to recover sustainably. The 101 cases presented here cover both natural and man-made disasters, drawing on recent and current case histories to propose workable solutions for governments, corporations and ordinary people facing extraordinary times. This revised and expanded edition of the authors' 1999 book, Survival - Simulation of Risk and Crisis Management 69, Is written in an accessible style and contains the latest research in the field. it will benefit laypeople, professionals, and academics alike. In particular, safety professionals, public management professionals, CEOs, CIOs, tertiary students and researchers will appreciate its pragmatic, vigilant approach to dealing with and recovering from natural and man-made disasters in the interest of long-term survival and sustainability.

Table of Contents

Foreword	p. vi
Risk and Crisis Management for Natural Disasters: Cases 1-27	p. 1
How the Internet is a Useful Crisis Management Tool	p. 3
How Communication Technology Must Be Harnessed in an Emergency	p. 5
How Government Response is Crucial	p. 7
How Supplementary Lifeline Utilities Must Be Developed	p. 9
How Voluntary Support Must Be Catered for	p. 11
How to Deal with Psychological Stress	p. 13
Why Ripple Effects Must Be Analysed	p. 15
Why Preparation for Disaster Must Include Basic Precautions	p. 17
What to Do in the Event of a Tsunami	p. 19
How to Distinguish Between Tsunami Advisories: Warning and Watch	p. 21
The Hospital's Role in Crisis Management	p. 23
Why Hospitals Must Have Continual Access to Water	p. 25
How Schools Can Be Used as Evacuation Centers (1)	p. 27
How Schools Can Be Used as Evacuation Centers (2)	p. 29
How to Get the Injured to Hospital	p. 31
How to Call an Ambulance	p. 33
How to Deal with Rumors	p. 35
How to Prepare for the Breakdown of Electrical Substations (Lifeline Utilities): An Example from the Taiwan Earthquake	p. 37
How a Disaster Can Be Turned Into a Lesson	p. 39
The Mid-Niigata Prefecture Earthquake (1): How the Media was Unhelpful	p. 42
The Mid-Niigata Prefecture Earthquake (2): How to Keep Means of Communication Open	p. 45
The Mid-Niigata Prefecture Earthquake (3): Why it is Critical to Restore a Region's Industry	p. 47
The Mid-Niigata Prefecture Earthquake (4): Why There Should Be Private Insurance Against Earthquake Damage	p. 49
How to Plan for Evacuation During Torrential Rain	p. 51
How to Prepare for Hazardous Secondary Effects	p. 53
What We Can Learn from Hurricane Katrina	p. 57
The Great Sichuan Earthquake: Why Wide-Area-Coverage Evacuation Centers are Needed	p. 60
Risk and Crisis Management for Daily Life: Cases 28-62	p. 65
Why Everyone Must Take Precautionary Measures	p. 67
Why We Need to Repeat Simulated Experiences	p. 69
When Knowledge Is Not Enough	p. 71
How Knowledge Acquired by Experience is Superior	p. 73
What to Do If a War Breaks Out While in a Foreign Country	p. 75
What to Do If You Get Caught in an Emergency Abroad	p. 77
What to Do If You Get Arrested While Abroad	p. 79
How to Avoid Terrorist Bombing Attacks	p. 81
What to Do If You Find an Intruder in Your Hotel Room (1)	p. 84
What to Do If You Find an Intruder in Your Hotel Room (2)	p. 86
How to Respond to a Medical Emergency Abroad	p. 88
Why Analysis of Real-life Experiences are Needed	p. 90
How to Prepare for Emergencies on a Routine Basis	p. 92
Why Portable Toilets Are Essential	p. 94
How Typhoon Psychology is Fatal	p. 97
Why Specific Roles Should Be Allocated	p. 99
How Specific Roles Should Be Allocated	p. 101
How to Deal with Personal Risk (1)	p. 103
How to Deal with Personal Risk (2)	p. 105
How to Prevent Fires at Home (1)	p. 107
How to Prevent Fires at Home (2)	p. 109
How to Ensure the Safety of Your Infant	p. 111
How to Ensure Water Supply	p. 113
How to Maximize the Use of Flashlights	p. 115
Why the Need for Self-Insurance	p. 117
How to Deal with Bankruptcy of Financial Institution	p. 119
How the Lifting of Payoffs Ban has Affected Risk	p. 121
What Clothing and Other Personal Effects are Appropriate	p. 123
What to Do In An Emergency When Driving or Using an Elevator	p. 125
Why the Need to Fall Back on "Self-Help" When Overseas	p. 127
How Spyware Infects your Computer	p. 130
Why Internet Auctions are at Your Own Risk	p. 132
How to Counter Phishing Fraud	p. 135
How to Protect Yourself Against Credit Card Skimming (1)	p. 137
How to Protect Yourself Against Credit Cards Skimming (2)	p. 139
Risk Management for Government and Businesses: Cases 63-101	p. 143
Why Businesses Should Not Neglect On-going Training	p. 145
Why a Physical Distribution System is Necessary	p. 147
How to Compensate for an Incomplete Crisis Management Education	p. 149
How Effective Life Protection Products Could Be Developed	p. 151
Why the Need to Develop Next-Generation Disaster Prevention Technologies	p. 153
How Products Could Be Developed in Support of Disaster Response	p. 155
What Criteria to Use in Assessing a Crisis	p. 158
What are the Crisis Management Efforts Directed At?	p. 160
How to Maintain Communication Between Operations Staff, Residents and Specialists	p. 162
Why the Atomic Industry Must Maintain Ongoing Dialog with its Community	p. 164
How the Multi-Faceted Check System Works	p. 167
How Indirect Damages May Far Surpass Your Assumptions	p. 169
How Management Can Respond Swiftly - the Feed-forward Mode (1)	p. 171
How Management Can Respond Swiftly - the Feed-forward Mode (2)	p. 173
How to Predict Disasters	p. 175
How to Establish Quick Response Setup	p. 177
Why a Backup System is Needed	p. 179
How to Counter Weaknesses in Supply Chain Management	p. 181
When Reading the Manual Won't Do	p. 184
What is the Crux of Crisis Management?	p. 186
How the Kamban (Just In Time: JIT) System Can Be Tweaked to Support Production	p. 188
How Managerial Behavior Matters	p. 190
How to Tap the Know-How of Security Companies	p. 192
How to Protect Your Computers	p. 194
How to Guard Against Computer Viruses	p. 196
Why Risk Financing is an Absolute	p. 198
How Office Location Affects Crisis Management	p. 200
How to Set the Optimum Security Level of Information Systems	p. 202
What Lessons Were Learned from the Fukuchiyama Line Train Derailment?	p. 205
What Safety Measures and Environmental Policies Should Chemical Companies Adopt?	p. 209
How to Deal with Asbestos Damage	p. 212
How Intellectual Property Infringement is Spreading	p. 215
How to Secure Food Safety and Information Reliability	p. 217
How the Natural Sciences, Arts and Social Sciences Can Collaborate	p. 219
How to Make Your Investor Relations Work	p. 222
What are the Consequences of Irresponsible Media Coverage?	p. 225
How to Prevent Personal Information Leakage	p. 228
Why the Need for an Informatics Education Towards Problem-Solving	p. 231
How Compliance Should Be Reconsidered: Organizations that Comply with Laws and Regulations While Satisfying Ethical Requirements Considering Autopoietic Theory	p. 234
Epilogue	p. 239
References	p. 243
Planning Exercises and Q&As	p. 249
Index	p. 257
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