Acknowledgments | p. vii |
About the Authors | p. ix |
Foreword | p. xi |
Introduction | p. xiii |
Law Firm Management in a Hostile Environment-A Guide to Risk Management | p. 1 |
What Is "Risk Management" (or "Loss Prevention") Anyway? | p. 3 |
Risk | p. 3 |
Risk Management | p. 4 |
Loss Prevention | p. 4 |
Case Study-How Risk Management Could Have Helped Kaye, Scholer | p. 4 |
The Main Elements of Risk Management for Lawyers | p. 10 |
The Role of Law Firm Audits Generally and Self-Audits Particularly | p. 25 |
The Fundamental Purpose-The Prophylactic Audit | p. 25 |
Additional Uses for Law Firm Audits | p. 26 |
Why Self-Audits? | p. 29 |
What Is a Self-Audit? | p. 31 |
What Is Involved in Administering a Self-Audit? | p. 31 |
What Can a Self-Audit Accomplish? | p. 32 |
When Not to Do It Yourself | p. 33 |
How to Conduct a Self-Audit | p. 35 |
Selecting the Partner or Administrator to Conduct the Audit | p. 35 |
Deciding on the Scope and Timing of the Audit | p. 35 |
Distributing and Completing Questionnaires | p. 43 |
Distributing Answer and Analysis Sheets and Conducting Review Sessions | p. 43 |
Preparing a Report | p. 44 |
Implementing the Report Recommendations | p. 45 |
Follow-Up and Implementation | p. 47 |
Internally or Externally Directed Reforms | p. 47 |
The Elements of Effective Implementation | p. 48 |
Timing and Implementation | p. 50 |
What Will an Integrated Risk Management Program Look Like? | p. 50 |
A Tool, Not a Pancea | p. 50 |
Bibliography | p. 52 |
Quality/In Control (QUIC) Survey for Law Firms Questionnaires | p. 53 |
Management Structure Questionnaire | p. 57 |
Risk Management Oversight Questionnaire | p. 59 |
New Client/Matter Intake Questionnaire | p. 65 |
Client Relations Questionnaire | p. 73 |
Docket (i.e., Tickler/Critical Date Reminder) and Calendar Systems Questionnaire | p. 77 |
Practice and Human Resource Management Questionnaire | p. 81 |
Trust Accounts Questionnaire | p. 87 |
Disaster Recovery Planning Questionnaire | p. 89 |
Quality/In Control (QUIC) Survey for Law Firms Answer and Analysis ("Crib") Sheets | p. 93 |
Management Structure Questionnaire | p. 95 |
Risk Management Oversight Questionnaire | p. 99 |
New Client/Matter Intake Questionnaire | p. 105 |
Client Relations Questionnaire | p. 117 |
Docket (i.e., Tickler/Critical Date Reminder) and Calendar Systems Questionnaire | p. 123 |
Practice and Human Resource Management Questionnaire | p. 129 |
Trust Accounts Questionnaire | p. 137 |
Disaster Recovery Planning Questionnaire | p. 141 |
Index | p. 149 |
About the CD | p. 157 |
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